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15

15.

Troubleshooting

This chapter provides information to help you diagnose and solve problems you might
experience with your modem router. If you do not find the solution here, check the NETGEAR
support site at

support.netgear.com

for product and contact information.

This chapter contains the following sections:

•

Quick Tips for Troubleshooting

•

Troubleshoot with the LEDs

•

You Cannot Log In to the Modem Router

•

Troubleshoot the Internet Connection

•

Changes Are Not Saved

•

Troubleshoot the WiFi Connectivity

•

Troubleshoot Your Network Using the Ping Utility

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Содержание D6400

Страница 1: ...350 East Plumeria Drive San Jose CA 95134 USA April 2015 202 11485 01 AC1600 WiFi VDSL ADSL Modem Router Model D6400 User Manual ...

Страница 2: ...duct through the NETGEAR website For product updates and web support visit http support netgear com Phone US Canada only 1 888 NETGEAR Phone Other Countries Check the list of phone numbers at http support netgear com general contact default aspx Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the ...

Страница 3: ... Router After Setup to View or Change Settings 35 Change the Language 37 Change the admin Password and Automatic Login Time Out Period 37 Set Up Password Recovery 38 Let the Modem Router Automatically Update Its Firmware 39 Access the Modem Router with the NETGEAR genie App 40 Chapter 3 Manage the Internet Settings Manually Use the Internet Setup Wizard After Initial Setup 42 Manually Set Up an AD...

Страница 4: ...Button Method 100 Use WPS with the PIN Method 101 Manage the Basic WiFi Settings and WiFi Security of the Guest Network 103 Set Up and Enable a Guest Network 103 Configure WEP Legacy WiFi Security for the Guest WiFi Network 106 Control the WiFi Radios 108 Use the WiFi On Off Button 108 Enable or Disable the WiFi Radios 109 Set Up a WiFi Schedule 110 Manage the WPS Settings 112 Manage Advanced WiFi...

Страница 5: ...ice USB Device Requirements 159 Connect a USB Device to the Modem Router 159 Access a Storage Device Connected to the Modem Router 160 Back Up Windows Computers with ReadySHARE Vault 161 Back Up Mac Computers with Time Machine 161 Set Up a USB Hard Drive on a Mac 161 Prepare to Back Up a Large Amount of Data 162 Use Time Machine to Back Up onto a Storage Device 162 Manage Access to a Storage Devic...

Страница 6: ...idge for a Port Group or VLAN Tag Group 201 Set Up a Bridge for a Port Group 201 Set Up a Bridge for a VLAN Tag Group 202 Manage the WAN Security Settings 204 Set Up a Default DMZ Server 205 Manage IGMP Proxying 206 Manage NAT Filtering 207 Manage the SIP Application Level Gateway 207 Manage the Modem Router s LAN IP Address Settings 208 Manage the Router Information Protocol Settings 209 Manage R...

Страница 7: ...n Time 245 Unblock the Traffic Meter After the Traffic Limit Is Reached 247 Manage the Modem Router Remotely 247 Configure the Modem Router as a DSL Modem Only 249 Chapter 13 Use VPN to Access Your Network Set Up a VPN Connection 252 Specify VPN Service in the Modem Router 252 Install OpenVPN Software on Your Computer 253 Use a VPN Tunnel 255 Use VPN to Access the Modem Router s USB Device and Med...

Страница 8: ...Amber 278 Power LED Is Off 279 WiFi LED Is Off 279 You Cannot Log In to the Modem Router 279 Troubleshoot the Internet Connection 280 Troubleshoot the DSL Link 280 Internet LED Is Off 281 Obtain an Internet IP Address 281 Troubleshoot PPPoE or PPPoA 282 Troubleshoot Internet Browsing 284 Changes Are Not Saved 284 Troubleshoot the WiFi Connectivity 284 Troubleshoot Your Network Using the Ping Utili...

Страница 9: ... Note For more information about the topics that are covered in this manual visit the support website at support netgear com Note Firmware updates with new features and bug fixes are made available from time to time at downloadcenter netgear com You can check for and download new firmware manually If the features or behavior of your product does not match what is described in this guide you might ...

Страница 10: ...ckage contains the following items Power adapter Ethernet cable Phone cable DSL or ADSL filter Modem router varies by region varies by region Figure 1 Package contents for the modem router Your package might contain more items The filter or phone cable provided depends on the region and in some locations a CD is included ...

Страница 11: ...odem Router 11 AC1600 WiFi VDSL ADSL Modem Router Model D6400 Front Panel with LEDs The modem router displays status LEDs on the front panel Power LED DSL LED Internet LED WiFi LED USB LED Figure 2 Modem router front panel view ...

Страница 12: ... the Internet For more information see Troubleshoot the Internet Connection on page 280 Alternating green and amber The traffic meter is enabled and the traffic limit was reached Off The modem router did not detect an Internet connection or functions in bridge mode that is an external device handles the IP connection WiFi Solid blue One or both WiFi radios are enabled and the modem router is provi...

Страница 13: ...J 11 asynchronous DSL port for connecting the modem router to an ADSL or VDSL line This port is colored gray Ethernet LAN ports Four Gigabit Ethernet RJ 45 LAN ports to connect the modem router to LAN devices These ports are colored yellow Internet port One Gigabit Ethernet RJ 45 port to connect the modem router to a fiber or cable modem This port is colored red Note You can use either the DSL por...

Страница 14: ...utton for three seconds turns off both radios Pressing the button again for three seconds turns on both radios If you turn off the radios the WiFi LED on the front panel turns off too If you turn on the radios the WiFi LED on the front panel lights blue WPS Pressing this button for three seconds activates WPS Wi Fi Protected Setup to let you add a WiFi device to the WiFi network without typing the...

Страница 15: ...Product Label WiFi network name SSID Network Key password Serial number MAC address The product label on the bottom panel of the modem router lists the login information WiFi network name SSID and password network key serial number and MAC address of the modem router Figure 5 Modem router product label ...

Страница 16: ...dem Router Types of Logins NETGEAR genie Automatic Setup Utility Set Up Your Modem Router for DSL Service Set Up Your Modem Router for Cable or Fiber Service Log In to the Modem Router After Setup to View or Change Settings Change the Language Change the admin Password and Automatic Login Time Out Period Set Up Password Recovery Let the Modem Router Automatically Update Its Firmware Access the Mod...

Страница 17: ...ion your modem router according to the following guidelines Place your modem router near the center of the area where your computers and other devices operate and within line of sight to your WiFi devices Make sure that the modem router is within reach of an AC power outlet and near Ethernet cables for wired computers Place the modem router in an elevated location minimizing the number walls and c...

Страница 18: ...able to one of the numbered Ethernet ports Your computer connects to the local area network LAN A message might display on your computer screen to notify you that an Ethernet cable is connected Join the WiFi Network of the Modem Router Choose either the manual or the WPS method to add a WiFi device such as a computer iPhone iPad or gaming device to the WiFi network of the modem router Manual Metho...

Страница 19: ...e WPS button on the side panel of the modem router for three seconds 4 Within two minutes press the WPS button on your WiFi device or follow the WPS instructions that came with the device The WPS process automatically sets up the device with the network password and connects the device to the WiFi network of the modem router For more information see Use WPS to Add a Device to the WiFi Network on p...

Страница 20: ... Router for Cable or Fiber Service on page 29 Note After initial installation and setup the NETGEAR genie Setup Wizard is always accessible to assist you with setting up an installation with DSL service or an installation with cable or fiber service For more information see Use the Internet Setup Wizard After Initial Setup on page 42 Whether you install your modem router for DSL service or for cab...

Страница 21: ...ollowing information to install your DSL modem and connect to the Internet DSL user name and password This information is included in the welcome letter your DSL ISP sent you when you signed up for your service Record your DSL Internet service account user name and password Your telephone number or DSL account number If you do not use voice service you can use your DSL account number in place of a...

Страница 22: ...SL modem s power leaving the DSL modem connected to the wall jack for your Internet service 2 If your DSL modem includes a battery backup remove the battery 3 Install an ADSL or DSL microfilter between the phone line and the phone The product package contains either an ADSL or a DSL microfilter 4 Use a phone cable to connect the microfilter to the gray DSL port on the modem router The product pack...

Страница 23: ...ort on the modem router The product package contains a yellow Ethernet cable Your computer connects to the modem router s LAN WiFi Connect to the default WiFi network of the modem router a On your computer or WiFi device find and select the WiFi network The WiFi network name SSID is on the product label b Join the WiFi network and enter the WiFi password The password network key is on the product ...

Страница 24: ...ted to one of the four Ethernet LAN ports or over WiFi to the modem router Make sure that the Power LED of the modem router is lit green Make sure that your browser does not cache the previous page by closing and reopening the browser Clear the browser cache If the computer is set to a static or fixed IP address this setting is uncommon either change the computer to obtain an IP address automatica...

Страница 25: ...ou might need to provide more information in which case you must continue with the next step The screens that display depend on your type of ISP connection and configuration 19 Only if you are using an ADSL connection and the following screen displays Specify a full scan to let the Setup Wizard find the PVC protocol The screen that displays might ask you if you need the Setup Wizard to do a full s...

Страница 26: ...or the Ethernet cable connection that is stated onscreen applies to a cable or fiber Internet connection only see Set Up Your Modem Router for Cable or Fiber Service on page 29 Take one of the following actions If you already power cycled the DSL modem see Step 1 through Step 6 do the following a Select the None of the above radio button b Click the Next button If you did not yet power cycle the D...

Страница 27: ...ick the Next button 21 Only if the following screen displays Specify how to manage problems with the detection of the IP address for the Internet connection The screen that might display states that a problem occurred while the wizard was detecting the Internet connection IP address Take one of the following actions If your ISP assigned you a fixed static IP address do the following a Select the Y...

Страница 28: ...e MAC address on the product label of your device Enter the MAC address in the AABBCCDDEEFF format not in the AA BB CC DD EE FF format d Click the Next button 22 If the Congratulations screen still does not display and the modem router still does not connect to the Internet do the following a Review all your settings Make sure that you selected the correct options and entered everything correctly ...

Страница 29: ...n If you use a DSL modem follow the procedure that is described in Cable the Modem Router for DSL Service and Access the Modem Router on page 22 The following figure shows the cabling of your modem router for cable or fiber service Figure 7 Modem router cabling for cable or fiber service To connect your modem router to a cable or fiber service 1 Unplug your cable or fiber modem s power leaving the...

Страница 30: ...e of the following methods Ethernet cable Use an Ethernet cable to connect your computer to a yellow Ethernet LAN port on the modem router The product package contains a yellow Ethernet cable Your computer connects to the modem router s LAN WiFi Connect to the default WiFi network of the modem router e On your computer or WiFi device find and select the WiFi network The WiFi network name SSID is o...

Страница 31: ...lay see Step 12 12 If the browser cannot display the web page do the following Make sure that the computer is connected to one of the four Ethernet LAN ports or over WiFi to the modem router Make sure that the Power LED of the modem router is lit green Make sure that your browser does not cache the previous page by closing and reopening the browser Clear the browser cache If the computer is set to...

Страница 32: ... the Next button The Setup Wizard searches your Internet connection for servers and protocols to determine your ISP configuration When the modem router is connected to the Internet the Congratulations screen displays and you successfully completed the setup process If the Congratulations screen does not display other screens might display and you might need to provide more information in which cas...

Страница 33: ...etecting the Internet connection If this screen does not display continue with the next step Note The option for power cycling the modem router that is stated onscreen applies to a DSL Internet connection only see Set Up Your Modem Router for DSL Service on page 21 Take one of the following actions If the yellow Ethernet cable is fully inserted in the correct places at the cable or fiber modem and...

Страница 34: ...h the Ethernet cable radio button c Click the Next button 19 Only if the following screen displays Specify how to manage problems with the detection of the IP address for the Internet connection The screen that might display states that a problem occurred while the wizard was detecting the Internet connection IP address Take one of the following actions If your ISP assigned you a fixed static IP a...

Страница 35: ...e AA BB CC DD EE FF format d Click the Next button 20 If the Congratulations screen still does not display and the modem router still does not connect to the Internet do the following a Review all your settings Make sure that you selected the correct options and entered everything correctly b Run the Setup Wizard one more time c Contact your ISP to verify that you are using the correct configurati...

Страница 36: ... network 2 Type http www routerlogin net Note You can also type http www routerlogin com or http 192 168 0 1 The procedures in this manual use http www routerlogin net The nature of the login screen that displays depends on your Internet browser 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive 4 Cl...

Страница 37: ...The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 In the upper right corner select a language from the menu 6 When prompted click the OK button to confirm this change The screen refreshes with the language that you selected Change the admin Password and Automatic Login Time Out Period NETGEAR...

Страница 38: ... Click the OK button The BASIC Home screen displays 5 Select ADVANCED Administration Set Password 6 Enter the old password 7 Enter the new password twice 8 To change the automatic login time out enter a new value in minutes in the field By default you are logged out of the web management interface after five minutes of inactivity 9 Click the Apply button Your settings are saved Set Up Password Rec...

Страница 39: ...tomatically Update Its Firmware When you set up your modem router and are connected to the Internet the modem router automatically checks for you to see if newer firmware is available If it is a message is displayed at the top of the screen For information about manually upgrading firmware see Update the Firmware of the Modem Router on page 222 To automatically update the firmware 1 Launch an Inte...

Страница 40: ...h the NETGEAR genie App The genie app is the easy dashboard for managing monitoring and repairing your home network from a smartphone tablet or computer The genie app can help you with the following Automatically repair common WiFi network problems Easily manage modem router features such as Live Parental Controls guest access Internet traffic meter speed test and more Share and stream music or vi...

Страница 41: ...ccess the modem router with an Internet browser These options are described in Chapter 2 Install and Access the Modem Router and Its Network You can also customize or specify your Internet settings manually The chapter contains the following sections Use the Internet Setup Wizard After Initial Setup Manually Set Up an ADSL Internet Connection Manually Set Up a VDSL Internet Connection Manually Set...

Страница 42: ...he network 2 Type http www routerlogin net A login screen displays 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Setup Wizard 6 From the Country menu select the country in which you use the modem router 7 From the Internet Se...

Страница 43: ...es not display other screens might display and you might need to provide more information in which case you must continue with the next step The screens that display depend on your type of ISP connection and configuration 10 Only if the following screen displays Specify a full scan to let the Setup Wizard find the PVC protocol The screen that might display asks you if you need the Setup Wizard to ...

Страница 44: ... screen does not display continue with the next step Take one of the following actions If your setup includes a DSL modem power cycle the DSL modem a Unplug your DSL modem s power leaving the DSL modem connected to the wall jack for your Internet service b If your DSL modem includes a battery backup remove the battery c Wait 10 seconds d If your DSL modem includes a battery backup reinsert the bat...

Страница 45: ... radio button c Click the Next button If you do not need to power cycle the DSL modem or the Ethernet cable is already fully inserted in the correct ports do the following a Select the None of the above radio button b Click the Next button 12 Only if the following screen displays Specify how to manage problems with the detection of the IP address for the Internet connection The screen that might d...

Страница 46: ...n b Click the Next button c Enter the MAC address of the computer or router with which you previously were able to connect to the Internet You might find the MAC address on the product label of your device Enter the MAC address in the AABBCCDDEEFF format not in the AA BB CC DD EE FF format d Click the Next button 13 If the Congratulations screen still does not display and the modem router still do...

Страница 47: ...ernet service Follow the directions that your ISP gave you Specify an ADSL Connection Without a Login Requirement If you want to manually configure the ADSL connection settings use the information that your ISP gave you to connect to your Internet service If you cannot find this information contact your ISP Entering incorrect information might prevent the modem router from connecting to the Intern...

Страница 48: ...Manage the Internet Settings Manually 48 AC1600 WiFi VDSL ADSL Modem Router Model D6400 As an example the following figure already shows the settings that display when you configure an ADSL connection ...

Страница 49: ...nk control LLC based VPI Enter a number between 0 and 255 for the virtual circuit number for the virtual path identifier VPI as indicated by your ISP If your ISP did not provide you with a VPI setting leave the default setting 0 The VPI might be required not only for a VC based connection but also for an LLC based connection VCI Enter a number between 32 and 65535 for the virtual circuit number fo...

Страница 50: ...atically assigns this address Use These DNS Servers If you know that your ISP does not automatically transmit DNS addresses to the modem router during login select this option and enter the IP address of your ISP primary DNS server If a secondary DNS server address is available enter it also NAT Network Address Translation NAT allows computers on your home network to share the modem router Interne...

Страница 51: ...an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select Internet The Internet Setup screen displays 6 Sc...

Страница 52: ...Manage the Internet Settings Manually 52 AC1600 WiFi VDSL ADSL Modem Router Model D6400 ...

Страница 53: ...nk control LLC based VPI Enter a number between 0 and 255 for the virtual circuit number for the virtual path identifier VPI as indicated by your ISP If your ISP did not provide you with a VPI setting leave the default setting 0 The VPI might be required not only for a VC based connection but also for an LLC based connection VCI Enter a number between 32 and 65535 for the virtual circuit number fo...

Страница 54: ...he Internet connection is terminated Manually Connect You must connect to the Internet manually see View Renew or Release a TCP IP Internet Connection on page 235 or View Connect or Disconnect a PPPoE or PPPoA Internet Connection on page 237 Idle Timeout In Minutes If you select Dial on Demand from the Connection Mode menu enter the idle time out period in minutes The idle time out specifies how l...

Страница 55: ...e it is required in most situations Select the NAT setting Enable NAT is enabled This is the default setting Leave this setting if no reason to disable NAT exists Disable NAT is disabled Router MAC Address The Ethernet MAC address that the modem router uses on the Internet port Some ISPs register the MAC address of the network interface card in your computer when your account is first opened They ...

Страница 56: ...se the information that your ISP gave you to connect to your Internet service If you cannot find this information contact your ISP Entering incorrect information might prevent the modem router from connecting to the Internet To view or specify the settings for a VDSL Internet connection that does not require a login 1 Launch an Internet browser from a computer or WiFi device that is connected to t...

Страница 57: ...Manage the Internet Settings Manually 57 AC1600 WiFi VDSL ADSL Modem Router Model D6400 ...

Страница 58: ...me unusual situations a VLAN ID is required for VDSL Internet service If your ISP did not provide you with a VLAN ID leave the Use VLANID check box cleared which is the default setting For information about setting up VLAN tag groups see Set Up a Bridge for a VLAN Tag Group on page 202 Priority 802 1p If your ISP provided you with a VLAN ID and a priority value enter the priority value which is a ...

Страница 59: ...by default because it is required in most situations Select the NAT setting Enable NAT is enabled This is the default setting Leave this setting if no reason to disable NAT exists Disable NAT is disabled Router MAC Address The Ethernet MAC address that the modem router uses on the Internet port Some ISPs register the MAC address of the network interface card in your computer when your account is f...

Страница 60: ... VDSL Internet connection that requires a login and uses a PPPoE service 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BA...

Страница 61: ...Manage the Internet Settings Manually 61 AC1600 WiFi VDSL ADSL Modem Router Model D6400 ...

Страница 62: ...required if you subscribe to both Internet service and IPTV service In some unusual situations a VLAN ID is required for VDSL Internet service If your ISP did not provide you with a VLAN ID leave the Use VLANID check box cleared which is the default setting For information about setting up VLAN tag groups see Set Up a Bridge for a VLAN Tag Group on page 202 Priority 802 1p If your ISP provided you...

Страница 63: ...ddress IP subnet mask and gateway IP address that your ISP assigned you for static IP address service The gateway is the ISP router to which your modem router connects Domain Name Server DNS Address The DNS server is used to look up site addresses based on their domain names Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns this address Use The...

Страница 64: ...register on their website before you can obtain Internet service Follow the directions that your ISP gave you Note If you connect both a DSL modem and a cable or fiber modem to the modem router and you want to manually specify the settings for a cable or fiber Internet connection you must first set the WAN connection preference manually to the Ethernet WAN port see Change the Physical WAN Connecti...

Страница 65: ...le or fiber Internet connection that does not require a login 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home sc...

Страница 66: ...Manage the Internet Settings Manually 66 AC1600 WiFi VDSL ADSL Modem Router Model D6400 ...

Страница 67: ...eave the Use VLANID check box cleared which is the default setting For information about setting up VLAN tag groups see Set Up a Bridge for a VLAN Tag Group on page 202 Priority 802 1p If your ISP provided you with a VLAN ID and a priority value enter the priority value which is a number from 0 to7 You can enter a priority value only in combination with a VLAN ID If your ISP did not provide you wi...

Страница 68: ...ed This is the default setting Leave this setting if no reason to disable NAT exists Disable NAT is disabled Router MAC Address The Ethernet MAC address that the modem router uses on the Internet port Some ISPs register the MAC address of the network interface card in your computer when your account is first opened They accept traffic only from the MAC address of that computer This feature allows ...

Страница 69: ... cable or fiber Internet connection that requires a login and uses a PPPoE service 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK but...

Страница 70: ...Enter the cable or fiber settings as described in the following table Field Description Select Country Select the country in which you use the modem router Select Internet Service Provider Select the Internet service provider ISP that you are using If your ISP is not in the menu select Other ...

Страница 71: ... value which is a number from 0 to7 You can enter a priority value only in combination with a VLAN ID If your ISP did not provide you with a priority value leave the default setting 0 Encapsulation For a PPP over Ethernet PPPoE connection select PPPoE from the menu Note PPP over ATM PPPoA is not supported for a cable or fiber connection Login Enter the login name that you use to log in to your Int...

Страница 72: ... assigns this address Use These DNS Servers If you know that your ISP does not automatically transmit DNS addresses to the modem router during login select this option and enter the IP address of your ISP primary DNS server If a secondary DNS server address is available enter it also NAT Network Address Translation NAT allows computers on your home network to share the modem router Internet connec...

Страница 73: ...Connection Through Auto Config on page 84 6rd tunnel For more information see Set Up an IPv6 6rd Tunnel Connection on page 86 Which connection type you must use depends on your IPv6 ISP Follow the directions that your IPv6 ISP gave you If your ISP did not provide details use the 6to4 tunnel connection type see Set Up an IPv6 6to4 Tunnel Connection on page 76 If you are not sure what type of IPv6 c...

Страница 74: ...ers in a quartet More than two colons in a row Set Up an IPv6 Connection Through Auto Detect If you are not sure what type of IPv6 connection the modem router uses use the Auto Detect connection type which lets the modem router detect the IPv6 type that is in use To set up an IPv6 Internet connection through auto detection 1 Launch an Internet browser from a computer or WiFi device that is connect...

Страница 75: ...modem router s LAN interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available 7 Select an IP Address Assignment radio button Use DHCP Server The modem router assigns IPv6 addresses to the devices on your home network the LAN through a DHCP server This method passes mor...

Страница 76: ... that your IPv6 ISP gave you To set up an IPv6 Internet connection by using a 6to4 tunnel 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive 4 Click the...

Страница 77: ...ssignment radio button Use DHCP Server The modem router assigns IPv6 addresses to the devices on your home network the LAN through a DHCP server This method passes more information to LAN devices but some IPv6 systems might not support the DHCPv6 client function This is the default setting Auto Config The modem router automatically configures its IPv6 address based on the IPv6 protocol 10 To speci...

Страница 78: ...s are saved Set Up an IPv6 Fixed Connection A fixed IPv6 connection is based on a static or fixed IPv6 address that your IPv6 ISP gave you Note Follow the directions that your IPv6 ISP gave you To set up a fixed IPv6 Internet connection 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the mo...

Страница 79: ...or the modem router that your ISP provided to you Note If you do not specify the DNS servers the modem router uses the DNS servers that are configured for the IPv4 Internet connection on the Internet Setup screen see Manually Set Up an ADSL Internet Connection on page 47 8 Select an IP Address Assignment radio button Use DHCP Server The modem router assigns IPv6 addresses to the devices on your ho...

Страница 80: ...r Note Follow the directions that your IPv6 ISP gave you To set up an IPv6 Internet connection with a DHCP server 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are ca...

Страница 81: ...hich is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available 7 If your IPv6 ISP gave you a specific host name in the User Class If Required field enter the host name If your IPv6 ISP did not give you a specific host name you can leave this field blank 8 To specify a domain name in the Domain Name If Required field enter a domain name I...

Страница 82: ...D If you do not specify an ID here the modem router generates one automatically from its MAC address 11 Click the Apply button Your settings are saved Set Up an IPv6 PPPoE Connection An IPv6 PPPoE connection is based on a dynamic IPv6 address that a PPPoE service assigns to the modem router Note Follow the directions that your IPv6 ISP gave you To set up an IPv6 PPPoE Internet connection 1 Launch ...

Страница 83: ...ed the field displays Not Available 7 In the Login field enter the login information for the ISP connection This is usually the name that you use in your email address For example if your main mail account is JerAB ISP com you would enter JerAB in this field Some ISPs such as Earthlink require that you use your full email address when you log in If your ISP requires your full email address enter i...

Страница 84: ...e modem router generates one automatically from its MAC address 12 Click the Apply button Your settings are saved Set Up an IPv6 Connection Through Auto Config If your Internet connection does not use PPPoE DHCP a fixed IP address or pass through but is IPv6 use the Auto Config connection type which lets the modem router autoconfigure its IPv6 connection To set up an IPv6 Internet connection throu...

Страница 85: ...ix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available 7 If your ISP gave you a specific host name in the DHCP User Class If Required field enter the host name If your ISP did not give you a specific host name leave this field blank 8 To specify a domain name in the DHCP Domain Name If Required field enter a domain name If yo...

Страница 86: ...4 network 6rd uses the service provider s own IPv6 address prefix This limits the operational domain of 6rd to the service provider s network and is under direct control of the service provider The IPv6 service that is provided is equivalent to native IPv6 The 6rd mechanism relies on an algorithmic mapping between the IPv6 and IPv4 addresses that are assigned for use within the service provider s ...

Страница 87: ...you 6rd Border Relay Address Enter the border router s IPv4 address that your ISP gave you 6rd Address Mask Length Enter the IPv4 mask length that your ISP gave you 8 Select an IPv6 Domain Name Server DNS Address radio button Get Automatically from ISP The ISP s DHCP server automatically assigns IPv6 DNS server addresses Use These DNS Servers Enter the static IPv6 not IPv4 DNS server addresses tha...

Страница 88: ...llest MTU The best MTU setting for NETGEAR equipment is often the default value In some situations changing the value fixes one problem but causes another Leave the MTU unchanged unless one of these situations occurs You experience problems connecting to your ISP or other Internet service and the technical support of either the ISP or NETGEAR recommends changing the MTU setting These web based app...

Страница 89: ...ation problems For example you might not be able to access certain websites frames within websites secure login pages or FTP or POP servers Change the MTU only if you are sure that it is necessary for your ISP connection To change the MTU size 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter...

Страница 90: ...the following sections Manage the Basic WiFi Settings and WiFi Security of the Main Network Use WPS to Add a Device to the WiFi Network Manage the Basic WiFi Settings and WiFi Security of the Guest Network Control the WiFi Radios Set Up a WiFi Schedule Manage the WPS Settings Manage Advanced WiFi Features Use the Modem Router as a WiFi Access Point ...

Страница 91: ... new settings and store the note in a safe place where you can easily find it View or Change the Basic WiFi Settings You can view or change the basic WiFi settings and WiFi security The modem router simultaneously supports the 2 4 GHz band for 802 11b g n devices and the 5 GHz band for 802 11a n ac devices Tip If you decide to change the WiFi settings of the modem router s main network use a wired...

Страница 92: ...ate the modem router in a region other than the regions listed in the menu If your country or region is not listed check with your local government agency Wireless Network 2 4GHz b g n Enable SSID Broadcast By default the modem router broadcasts its SSID so that WiFi stations can detect the WiFi name SSID in their scanned network lists To turn off the SSID broadcast clear the Enable SSID Broadcast...

Страница 93: ...If you use multiple WiFi access points APs reduce interference by selecting different channels for adjacent APs NETGEAR recommends a channel spacing of four channels between adjacent APs for example use Channels 1 and 5 or 6 and 10 Mode From the Mode menu select one of the following modes Up to 54 Mbps Legacy mode This mode allows 802 11n 802 11g and 802 11b devices to join the network but limits ...

Страница 94: ... a user must enter this passphrase WPA PSK TKIP WPA2 PSK AES This type of security enables WiFi devices that support either WPA or WPA2 to join the modem router s 2 4 GHz WiFi network However WPA PSK TKIP is less secure than WPA2 PSK AES and limits the speed of WiFi devices to 54 Mbps To use this type of security in the Passphrase field enter a phrase of 8 to 63 characters To join the modem router...

Страница 95: ...twork Note NETGEAR recommends that you do not change your preset security settings WPA2 PSK AES If you must change the WiFi security select one of the following WiFi security options for the modem router s WiFi network None An open WiFi network that does not provide any security Any WiFi device can join the network NETGEAR recommends that you do not use an open WiFi network WPA2 PSK AES This type ...

Страница 96: ...etwork on page 240 If it does it is connected to the network Are you using the correct network name SSID and password Configure WPA WPA2 Enterprise WiFi Security Remote Authentication Dial In User Service RADIUS is an enterprise level method for centralized Authentication Authorization and Accounting AAA management To provide WPA WPA2 enterprise WiFi security the WiFi network that the modem router...

Страница 97: ...the RADIUS group key is updated The default interval is 3600 seconds RADIUS server IP Address Enter the IPv4 address of the RADIUS server to which the WiFi network can connect RADIUS server Port Enter the number of the port on the modem router that is used to access the RADIUS server for authentication The default port number is 1812 RADIUS server Shared Secret Enter the shared secret RADIUS passw...

Страница 98: ...peed to 54 Mbps the modem router is capable of speeds of up 300 Mbps Note WPS and WEP security cannot function together When you enable WEP security WPS is disabled Tip If you want to change the WiFi settings of the modem router s main network use a wired connection to avoid being disconnected when the new WiFi settings take effect To configure WEP security 1 Launch an Internet browser from a comp...

Страница 99: ...Key 4 radio button Only one key can be the active key 11 Enter the value for the key For 64 bit WEP enter 10 hexadecimal digits any combination of 0 9 A F The key values are not case sensitive For 128 bit WEP enter 26 hexadecimal digits any combination of 0 9 A F The key values are not case sensitive To join the modem router s WiFi network a user must enter the key value for the key that you speci...

Страница 100: ...e PIN method you must know the PIN of the WiFi device that you are trying to connect WPS supports WPA and WPA2 WiFi security If your modem router network is open no WiFi security is set which is not the default setting for the modem router connecting with WPS automatically sets WPA WPA2 WiFi security on the modem router network and generates a random passphrase You can view this passphrase see Man...

Страница 101: ...outer attempts to find the WiFi device that is the client that you want to join the modem router s main WiFi network During this time the WiFi LED on the front panel of the modem router blinks blue 8 Within two minutes go to the WiFi device and press its WPS button to join the modem router s main WiFi network without entering a password After the modem router establishes a WPS connection the WiFi ...

Страница 102: ...nt screen adjusts The Push Button recommended radio button is selected by default 7 Select the PIN Number radio button 8 In the Enter Client s PIN field enter the PIN number of the WiFi device 9 Click the Next button For four minutes the modem router attempts to find the WiFi device that is the client that you want to join the modem router s main WiFi network During this time the WiFi LED on the f...

Страница 103: ... network For example if you configure the WiFi mode for the main WiFi network as Up to 54 Mbps in the 2 4 GHz band the guest WiFi network also functions in the Up to 54 Mbps mode in the 2 4 GHz band For information about configuring the WiFi mode see Manage the Basic WiFi Settings and WiFi Security of the Main Network on page 91 To set up a guest network 1 Launch an Internet browser from a compute...

Страница 104: ...turn off the SSID broadcast for the 2 4 GHz WiFi band for the guest WiFi network clear the Enable SSID Broadcast check box Allow guests to see each other and access my local network By default WiFi clients that are connected to the 2 4 GHz WiFi band of the guest WiFi network cannot access WiFi devices or Ethernet devices that are connected to the main WiFi network To allow access to the main WiFi ...

Страница 105: ...PA PSK TKIP WPA2 PSK AES This type of security enables WiFi devices that support either WPA or WPA2 to join the 2 4 GHz band of the guest WiFi network However WPA PSK TKIP is less secure than WPA2 PSK AES and limits the speed of WiFi devices to 54 Mbps To use WPA WPA2 security in the Passphrase field enter a phrase of 8 to 63 characters To join the 2 4 GHz band of the guest WiFi network a user mus...

Страница 106: ...tions Profile If you want to change the WiFi security select one of the following WiFi security options for the 5 GHz band of the guest WiFi network None An open WiFi network that does not provide any security Any WiFi device can join the 5 GHz band of the guest WiFi network This is the default setting for the guest WiFi network WPA2 PSK AES WPA2 provides a secure and fast connection but some olde...

Страница 107: ...browser from a computer or WiFi device that is connected to the network 2 In the address field of your browser enter http routerlogin net The login screen displays 3 Type admin for the user name and type your password If you did not yet personalize your password type password for the password 4 Click the OK button The BASIC Home screen displays 5 Select BASIC Guest Network The Guest Network Settin...

Страница 108: ...rnal WiFi radios that broadcast signals in the 2 4 GHz and 5 GHz ranges By default they are on so that you can connect over WiFi to the modem router When the WiFi radios are off you can still use an Ethernet cable for a LAN connection to the modem router You can turn the WiFi radios on and off with the WiFi On Off button on the modem router or you can log in to the modem router and enable or disab...

Страница 109: ...i radios back on To enable or disable the WiFi radios 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home sc...

Страница 110: ...inute 7 Click the Apply button Your settings are saved Set Up a WiFi Schedule You can use this feature to turn off the WiFi signal from your modem router at times when you do not need a WiFi connection For example you might turn it off for the weekend if you leave town You can set up separate schedules for the 2 4 GHz and 5 GHz bands To set up the WiFi schedule 1 Launch an Internet browser from a ...

Страница 111: ...ced Wireless Settings 5GHz 802 11a n ac section click the Add a new period button 6 Use the menus radio buttons and check boxes to set up a period during which you want to turn off the WiFi signal and specify whether the schedule is recurrent 7 Click the Apply button The Wireless Settings screen displays 8 Select the Turn off wireless signal by schedule check box to activate the schedule 9 Click t...

Страница 112: ...en The Router s PIN field displays the fixed PIN that you use to configure the modem router s WiFi settings from another platform through WPS 6 To disable the PIN clear the Enable Router s PIN check box By default the Enable Router s PIN check box is selected and the modem router s PIN is enabled For enhanced security you can disable the modem router s PIN by clearing the Enable Router s PIN check...

Страница 113: ...m selected If you clear these check boxes the next time that a new WiFi client uses WPS to connect to the modem router the WiFi settings of the modem router change to an automatically generated random SSID and passphrase for the band to which the client connects For information about viewing this SSID and passphrase see Manage the Basic WiFi Settings and WiFi Security of the Main Network on page 9...

Страница 114: ...the new WiFi settings take effect To manage advanced WiFi features 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The ...

Страница 115: ...e Apply button Your settings are saved Use the Modem Router as a WiFi Access Point You can set up the modem router to function as a WiFi access point AP on the same local network as another router When the modem router functions as a WiFi AP many router related features are disabled Tip If you want to change the modem router s function use a wired connection to avoid being disconnected when the ne...

Страница 116: ...ternet browser from a computer or WiFi device that is connected to the network 3 Type http www routerlogin net A login screen displays 4 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 5 Select ADVANCED Advanced Setup Wireless AP ...

Страница 117: ...de Enable fixed IP settings on this device not recommended Use this setting if you want to manually assign a specific IP address to the modem router while it functions in access point mode Using this option effectively requires advanced network experience Note To avoid interference with other routers or gateways on your network NETGEAR recommends that you use different WiFi settings on each router...

Страница 118: ...ons Set Up Parental Controls Allow or Block Access to Your Network Use Keywords to Block Internet Sites Manage Simple Outbound Firewall Rules for Services and Applications Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules Set Up Security Event Email Notifications For information about more advanced ways to configure Internet security see Chapter 14 Manage Port Forwarding and Port ...

Страница 119: ...rental Controls website To set up Parental Controls 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home scre...

Страница 120: ...ically starts 9 Click the Next button read the note and click the Next button again Because Live Parental Controls uses free OpenDNS accounts you are prompted to log in or create a free account 10 Select a radio button as follows If you already own an OpenDNS account leave the Yes radio button selected If you did not yet create an OpenDNS account select the No radio button If you are creating an a...

Страница 121: ...1600 WiFi VDSL ADSL Modem Router Model D6400 a Complete the fields b Click the Next button After you log on or create your account the filtering level screen displays 11 Select a radio button for a filtering level and click the Next button ...

Страница 122: ...er 13 To enable Parental Controls click the Enable Live Parental Controls button Allow or Block Access to Your Network You can use access control to block or allow access of devices to your network You define access by selecting or specifying the MAC addresses of the wired and WiFi devices that can either access your entire network or are blocked from accessing your entire network ...

Страница 123: ...r or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Security Access Control 6 Select the Turn on Access Control check...

Страница 124: ...llow button To either continue to allow or to block other computers and devices that are currently connected select the check box next to the computer or device in the table and click either the Allow button or the Block button 10 Click the Apply button Your settings are saved Manage Network Access Control Lists You can use access control to block or allow access to your network An access control ...

Страница 125: ...in screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Security Access Control The Access Control screen displays 6 Click the View list of allowed devices not currently connected to the network link A table ...

Страница 126: ... List If you set up an access list that allows all new devices to access your network but you want to block some devices from accessing your network you must specify the devices that you want to block To add or remove devices that are blocked 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter ...

Страница 127: ...he device that you want to block c Click the Add button on the Add Blocked Device screen The device is added to the blocked list on the Access Control screen 8 To remove a device from blocked list do the following a Select the check box for the device b Click the Remove from the list button The device is removed from the blocked list 9 Click the Apply button Your settings are saved Use Keywords to...

Страница 128: ...p www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Security Block Sites 6 Specify a keyword blocking option Per Schedule Use keyword blocking according to a schedule that you s...

Страница 129: ...saved Remove a Keyword or Domain from the Blocked List If you no longer need a keyword or domain on the blocked list you can remove the keyword or domain To remove a keyword or domain from the blocked list 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the mo...

Страница 130: ...ome screen displays 5 Select ADVANCED Security Block Sites The Block Sites screen displays 6 Click the Clear List button All keywords and domains are removed from the blocked list 7 Click the Apply button Your settings are saved Specify a Trusted Computer You can exempt one trusted device from blocking and logging The device that you exempt must be assigned a fixed static IP address To specify a t...

Страница 131: ...as your LAN from another the untrusted network such as the Internet while allowing communication between the two The modem router provides one default outbound firewall rule It allows all access to the Internet that is the WAN You can add simple rules to prevent access to specific services and applications on the Internet In addition you can specify if a rule applies to one user a range of users o...

Страница 132: ... add an outbound firewall rule 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ...

Страница 133: ...are affected by the rule based on their IP addresses Only This IP Address Enter the required address in the fields to apply the rule to a single device on your LAN IP Address Range Enter the required addresses in the start and end fields to apply the rule to a range of devices All IP Addresses All computers and devices on your LAN are covered by this rule By default the All IP Addresses radio butt...

Страница 134: ...een displays 4 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 5 Click the OK button The BASIC Home screen displays 6 Select ADVANCED Security Block Services 7 If this is the first time that you add an outbound firewall rule in the Service Blocking section specify how the modem router applie...

Страница 135: ...tion uses a single port repeat the port number that you entered in the Starting Port field Service Type User Defined Enter the name of the custom service or application 11 Specify which devices on your LAN or LAN users are affected by the rule based on their IP addresses Only This IP Address Enter the required address in the fields to apply the rule to a single device on your LAN IP Address Range ...

Страница 136: ...n The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Security Block Services The following figure shows two rules in the Service Table 6 In the Service Table select the radio button for the rule 7 Click the Edit button The Block Services Setup screen displays 8 Change the settings For more informatio...

Страница 137: ...network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Security Block Services The following figure shows two rules in the Service Table 6 In the Service Table se...

Страница 138: ...le specifies the days and time that keyword blocking and outbound firewall rules are active By default no schedule is set and you can either enable or disable this feature To set up a schedule for blocking 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the mo...

Страница 139: ...eck box Note If the modem router synchronizes its internal clock with a time server on the Internet and you selected the correct time zone the Current Time field displays the correct date and time 9 Click the Apply button Your settings are saved Set Up Security Event Email Notifications The modem router can email you its logs of its activity The log records router activity and security events such...

Страница 140: ...send log and alert messages Send to This E mail Address Enter the email address to which logs and alerts must be sent Outgoing Mail Server Port Number Enter the port number for your ISP s outgoing mail server The default port number is 25 My mail server requires authentication If your ISP s outgoing email server requires authentication select this check box and specify the following settings In th...

Страница 141: ...rwrites the log Send logs according to this schedule To send logs based on a schedule select one of the following options from the menu When log is full This is the default selection Hourly Logs are sent every hour Daily Logs are sent every day From the Time menu specify the time of day and select the am or pm radio button Weekly Logs are sent every week From the Day menu select the day From the T...

Страница 142: ... and manage the traffic flows through the modem router This chapter contains the following sections Optimize Traffic with Internet Access QoS Manage Default and Custom QoS Rules Manage Wi Fi Multimedia Quality of Service Manage Implicit Beamforming Improve Network Connections with Universal Plug and Play ...

Страница 143: ...ternet When Internet access QoS assigns a high priority to streaming video it also assigns lower priority to the rest of your Internet traffic That means that other tasks such as downloading content from the Internet take longer To enable Internet access QoS 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen d...

Страница 144: ...les for services and applications but also for specific devices on your network You can set up custom rules for the following components Application or online game see Create a Custom QoS Rule for an Application or Online Game on page 145 Ethernet LAN port of the modem router see Create a Custom QoS Rule for a Modem Router LAN Port on page 147 Device on the LAN by MAC address see Create a Custom Q...

Страница 145: ...on or Online Game If the application or online game for which you want to assign a traffic priority is not part of the default QoS rules you can add a custom QoS rule To create a QoS policy for an application or online game 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and p...

Страница 146: ...S Priority Rules screen displays 8 From the Priority Category menu select one of the following options Applications When you select Applications from the Priority Category menu the Applications menu lets you select existing applications but scroll down to the bottom of the menu to select Add a new application Online Gaming When you select Online Gaming from the Priority Category menu the Applicati...

Страница 147: ...u restart the modem router the QoS rule is removed 11 On the QoS Priority Rule list screen click the Apply button Your settings are saved and the new QoS rule remains available after you restart the modem router Create a Custom QoS Rule for a Modem Router LAN Port You can add a custom QoS rule that applies only to a specific LAN port of the modem router The rule affects any device that is connecte...

Страница 148: ...e on the QoS Priority Rule list screen However if you restart the modem router the QoS rule is lost 12 On the QoS Priority Rule list screen click the Apply button Your settings are saved and the new QoS rule remains available after you restart the modem router Create a Custom QoS Rule for a MAC Address You can add a custom QoS rule that applies only to a specific MAC address for a device on the LA...

Страница 149: ... information from the MAC Device List automatically populates the QoS Policy for MAC Address and Device Name fields 11 If the device does not display in the MAC Device List click the Refresh button If it still does not display complete the QoS Policy for MAC Address and Device Name fields manually 12 From the Priority menu select the priority Highest High Normal or Low that must be assigned to the...

Страница 150: ...nd click the Add Priority Rule button The QoS Priority Rules screen displays 8 From the Priority Category menu select MAC Address The MAC Device List displays 9 In the MAC Device List select the radio button next to the device that you want to change The information from the MAC Device List automatically populates the QoS Policy for MAC Address and Device Name fields 10 Change the MAC address devi...

Страница 151: ...n the MAC Device List select the radio button next to the device that you want to remove 10 Click the Delete button The device information is removed from the MAC Device List Note You cannot remove a device that was detected by the modem router and automatically added to the MAC Device List Change a Default or Custom QoS Rule You can change a default or custom QoS rule To change a default or custo...

Страница 152: ...les see the following sections Create a Custom QoS Rule for an Application or Online Game on page 145 Create a Custom QoS Rule for a Modem Router LAN Port on page 147 Create a Custom QoS Rule for a MAC Address on page 148 9 Click the Apply button Your settings are saved The rule is updated in the table on the QoS Priority Rule list screen However if you restart the modem router the changed to the ...

Страница 153: ...en displays 6 Select the radio button for the application game LAN port or MAC address 7 Scroll down and click the Delete button The QoS rule is removed Remove All QoS Rules You can permanently remove all custom and default QoS rules WARNING If you remove all QoS rules both the custom and default QoS rules are permanently removed The only way to get the default QoS rules back is by returning the m...

Страница 154: ...ient running that application Legacy applications that do not support WMM and applications that do not require QoS are assigned to the best effort category which receives a lower priority than voice and video WMM QoS is automatically enabled for the modem router However you can disable WMM QoS To disable WMM QoS 1 Launch an Internet browser from a computer or WiFi device that is connected to the n...

Страница 155: ...ming The modem router supports implicit beamforming for both 2 4 GHz and 5 GHz devices which means that the modem router can provide beamforming benefits of better range and performance for all WiFi devices even older 802 11a b g n devices and not just the latest WiFi devices To enable implicit beamforming 1 Launch an Internet browser from a computer or WiFi device that is connected to the network...

Страница 156: ...reen displays 6 Select or clear the Turn UPnP On check box By default this check box is selected UPnP for automatic device configuration can be enabled or disabled If the Turn UPnP On check box is cleared the modem router does not allow any device to automatically control router resources such as port forwarding 7 Enter the advertisement period in minutes The advertisement period specifies how oft...

Страница 157: ... the IP address of each UPnP device that is accessing the modem router and which ports internal and external that device opened The UPnP Portmap Table also displays what type of port is open and whether that port is still active for each IP address 10 To refresh the information in the UPnP Portmap Table click the Refresh button ...

Страница 158: ...em CD drive or DVD drive to the modem router USB port The chapter includes the following sections USB Device Requirements Connect a USB Device to the Modem Router Access a Storage Device Connected to the Modem Router Back Up Windows Computers with ReadySHARE Vault Back Up Mac Computers with Time Machine Manage Access to a Storage Device Enable FTP Access Within Your Network View Network Folders on...

Страница 159: ...with the modem router The modem router supports the following file system types for full read write access FAT16 FAT32 NTFS NTFS with compression format enabled Ext2 Ext3 Ext4 The modem router supports the following file system types with read only access HFS HFS Connect a USB Device to the Modem Router ReadySHARE lets you access and share a USB device that is connected to a USB port on the modem ...

Страница 160: ...e device to the modem router s port it might take up to two minutes before the storage device is ready for sharing By default the device is available to all computers on your local area network LAN 2 On a Mac that is connected to the network select Go Connect to Server 3 In the Server Address field enter smb readyshare 4 When prompted select the Guest radio button 5 Click the Connect button A wind...

Страница 161: ...hboard or the Backup tab to set up and run your backup Back Up Mac Computers with Time Machine You can use Time Machine to back up your Mac computers onto a USB hard drive that is connected to the USB port on the modem router You can access the connected storage device from your Mac with a wired or wireless connection to your modem router Set Up a USB Hard Drive on a Mac NETGEAR recommends that yo...

Страница 162: ... Apple menu select System Preferences b From the View menu select Energy Saver c Click the Power Adapter tab d Select the Wake for Wi Fi network access check box e Click the Back arrow to save the changes and exit the screen 5 Modify your security settings a From the Apple menu select System Preferences b From the View menu select Security c Click the Advanced button at the bottom of the screen d ...

Страница 163: ...Machine 9 Click the Select Backup Disk button and select your USB device from the list 10 Click the Use for Backup button Note If you do not see the USB partition that you want in the Time Machine disk list go to Mac finder and click that USB partition It displays in the Time Machine list 11 When prompted to enter your name and password select the Guest radio button and click the Connect button Wh...

Страница 164: ... Name field enter the name that is used to access the USB device or devices that are connected to the modem router By default the name is readyshare 7 In the Workgroup field enter the name of the workgroup that the USB device or devices are members of By default the name is WORKGROUP The name works only in an operating system that supports NetBIOS such as Microsoft Windows If you are using a Windo...

Страница 165: ...the external or public IP address that is assigned to the modem router for example 1 1 10 102 This feature supports file uploading only The default port is number 443 which you can change FTP Enabled by default You can type ftp readyshare routerlogin net shares to access the USB device within your network and download or upload files In this URL readyshare is the name that is specified in the Netw...

Страница 166: ... Access Storage Devices Through the Internet To enable FTP access within your network 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click...

Страница 167: ...ers on a USB storage device connected to the modem router To view network folders 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the...

Страница 168: ...l path of the network folder Volume Name Volume name from the storage device Total Space and Free Space The current utilization of the storage device Add a Network Folder on a Storage Device You can add network folders on a storage device connected to the USB port on the modem router To add a network folder 1 Launch an Internet browser from a computer or WiFi device that is connected to the networ...

Страница 169: ...work Folders table select a device 7 Click the Create Network Folder button If this screen does not display your web browser might be blocking pop ups If it is change the browser settings to allow pop ups 8 From the USB Device menu select the USB drive Note NETGEAR recommends that you do not attach more than one drive to each USB port for example through a USB hub ...

Страница 170: ...2 Click the Apply button The folder is added on the storage device 13 Click the Close Window button The pop up screen closes Change a Network Folder Including Read and Write Access on a USB Drive You can change network folders on storage devices connected to the USB port on the modem router To change a network folder 1 Launch an Internet browser from a computer or WiFi device that is connected to ...

Страница 171: ...shows a USB device attached to the modem router 6 In the Available Network Folders table select a device 7 Click the Edit button 8 Change the settings in the fields as needed For more information about the settings see Add a Network Folder on a Storage Device on page 168 9 Click the Apply button ...

Страница 172: ...d specify which USB devices are approved 1 Make sure that the USB device or devices that you want to approve are attached to the modem router 2 Launch an Internet browser from a computer or WiFi device that is connected to the network 3 Type http www routerlogin net A login screen displays 4 Enter the modem router user name and password The user name is admin The default password is password The u...

Страница 173: ...at is attached to the modem router repeat Step 10 and Step 11 13 Select the Allow only approved devices check box 14 Click the Apply button Your settings are saved To approve another USB device that is not connected to one of the two USB ports first remove one of the USB devices see Safely Remove a USB Device on page 173 connect the other USB device and repeat this procedure Safely Remove a USB De...

Страница 174: ...ame and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED USB Functions ReadySHARE Storage The previous figure shows a USB device attached to the modem router 6 In the Available Network Folders table select a device 7 Click the Safely Remove USB Device button The device goes offline and a pop up screen displays 8 Click the OK button 9 Physically dis...

Страница 175: ... when you are not home If you know the IP address of the modem router and the IP address did not change you can also access the USB storage device by using the IP address This chapter includes the following sections Set Up and Manage Dynamic DNS Access Storage Devices Through the Internet Note For information about how to connect the device and specify its settings see Chapter 7 Share a Storage De...

Страница 176: ...x x x the Dynamic DNS service does not work because private addresses are not routed on the Internet Your Personal FTP Server With your customized free URL you can use FTP to access your network when you are not home through Dynamic DNS To set up your FTP server you must register for a NETGEAR Dynamic DNS DDNS service account and specify the account settings see Set Up a New Dynamic DNS Account on...

Страница 177: ...min for the user name and type your password If you did not yet personalize your password type password for the password 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Advanced Setup Dynamic DNS 6 Select the Use a Dynamic DNS Service check box 7 From the Service Provider menu select NETGEAR 8 Select the No radio button 9 In the Host Name field enter the name that you want t...

Страница 178: ...you can set up the modem router to use your account To set up Dynamic DNS if you already created an account 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 In the address field of your browser enter http routerlogin net The login screen displays 3 Type admin for the user name and type your password If you did not yet personalize your password type pas...

Страница 179: ...device to the modem router you can access the USB device through the Internet when you are not home After you gain access you can use FTP to share files on the USB device To access devices from a remote computer 1 Launch a web browser on a computer that is not on your home network 2 Connect to your modem router on your home network To connect with Dynamic DNS type the DNS name To use a Dynamic DNS...

Страница 180: ...he user name and type your password If you did not yet personalize your password type password for the password 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED USB Functions ReadySHARE Storage The previous figure shows a USB device attached to the modem router 6 Select the FTP via internet check box 7 Click the Apply button Your settings are saved 8 To limit access to the ad...

Страница 181: ...he modem router before you can access the storage device through the Internet with FTP you must first set it up see Set Up FTP Access Through the Internet on page 179 To access a USB device with FTP from a remote computer to download or upload a file 1 Take one of the following actions To download a file from a storage device connected to the modem router launch a web browser To upload a file to a...

Страница 182: ...ter admin and in the password field enter the same password that you use to log in to the modem router To log in as guest in the user name field enter guest The guest user name does not need a password The files and folders that your account can access on the USB device display For example you might see share partition1 directory1 4 Navigate to a location on the USB device 5 Download or upload the...

Страница 183: ...uter comes set up to work as a ReadyDLNA media server You can set up the modem router to play music from iTunes Server and media from TiVo This chapter contains the following sections Specify ReadyDLNA Media Server Settings Play Media from a USB Device on TiVo ...

Страница 184: ...outer user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED USB Functions ReadySHARE Storage The USB Storage Advanced Settings screen displays with the ReadySHARE tab selected 5 Click the Media Server tab 6 Specify the settings Enable Media Server Select this check box to enable ...

Страница 185: ...d up Home Media Option to play photos and music on your Windows or Mac computer in your TiVo user interface To set up the modem router to work with TiVo 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the modem router user name and password The user name is admin The default password is pas...

Страница 186: ...elect TiVo Central My Shows 2 Go to the bottom of the list and select the D6400 In the following figure the screen shows not D6400 but R8000 To play music or view photos 1 On the TiVo select TiVo Central Music Photos Showcases 2 Select an item to play or watch In the following figure the screen shows not D6400 but R8000 ...

Страница 187: ... Modem Router as a Media Server 187 AC1600 WiFi VDSL ADSL Modem Router Model D6400 To copy TiVo files to a computer Use the TiVo Desktop accessory available at https www3 tivo com store accessories software do ...

Страница 188: ...mong the Windows and Mac computers on your network The chapter includes the following sections Install the Printer Driver and Cable the Printer Download the ReadySHARE Printer Utility Install the ReadySHARE Printer Utility Use the Shared Printer View or Change the Status of a Printer Use the Scan Feature of a Multifunction USB Printer Change NETGEAR USB Control Center Settings ...

Страница 189: ...o USB port on the modem router USB 2 0 port on the back panel USB 2 0 port on the right side panel Download the ReadySHARE Printer Utility The utility works on Windows computers Mac computers smart phones and tablets To download the ReadySHARE Printer utility 1 Visit netgear com readyshare 2 Scroll down to the Print From the Comfort of Your Home Network section at the bottom of the screen 3 Click ...

Страница 190: ...EAR USB Control Center on your computer To install the utility 1 If necessary unzip the ReadySHARE Printer utility setup file 2 Double click the ReadySHARE Printer utility setup file that you downloaded 3 Follow the wizard instructions to install NETGEAR USB Control Center After the InstallShield Wizard completes the installation the NETGEAR USB Control Center prompts you to select a language 4 Se...

Страница 191: ...uters on the network can use the printer 7 To exit the utility select System Exit Use the Shared Printer For each computer after you click the Connect and Disconnect buttons once the utility automatically manages the printing queue By default the utility starts automatically whenever you log on to Windows and runs in the background To manually connect and print 1 Click the NETGEAR USB Control Cent...

Страница 192: ...ach device Available No print jobs are in progress You can use the USB printer from any computer in the network Connected Your computer is connected to the printer and will be released when your print job is done Manually Connected by Only the connected computer can use the printer Waiting to Connect Your computer is not connected to the shared printer yet 2 To print from your computer when the st...

Страница 193: ...rinter for scanning For example the USB printer displayed in the Windows Printers and Faxes window is ready for print jobs To use the scan feature of a multifunction USB printer 1 Click the NETGEAR USB Control Center icon 2 Make sure that the printer status shows as Available 3 Click the Network Scanner button The scanner screen displays so that you can use the USB printer for scanning ...

Страница 194: ...utomatically when you log in to Windows You can also change the language and specify the time out to release the printer connection To turn off automatic NETGEAR USB Control Center startup 1 Click the NETGEAR USB Control Center icon 2 Select Tools Configuration 3 Clear the Automatically execute when logging on Windows check box 4 Click the OK button Your settings are saved ...

Страница 195: ...t a language 4 Click the OK button The next time NETGEAR USB Control Center starts the language changes Specify the Time out To specify the time out 1 Click the NETGEAR USB Control Center icon The main screen displays 2 Select Tools Configuration The Control Center Configuration screen displays 3 In the Timeout field type the number of minutes The time out is the number of minutes that a computer ...

Страница 196: ... Manage the WAN Security Settings Set Up a Default DMZ Server Manage IGMP Proxying Manage NAT Filtering Manage the SIP Application Level Gateway Manage the Modem Router s LAN IP Address Settings Manage the Router Information Protocol Settings Manage Reserved LAN IP Addresses Change the Modem Router s Device Name Manage the DHCP Server Address Pool Disable the Built In DHCP Server Set Up and Manage...

Страница 197: ... case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Setup WAN Setup The WAN Setup screen displays 6 From the WAN Preference menu select one of the following options Auto Detect The modem router automatically detects whether the WAN connection is DSL over the DSL port or Ethernet over the Internet port Auto Detect is the default setting Must use DSL WAN The modem ...

Страница 198: ...Internet service and you are subscribed to IPTV you might need to configure and enable interface WAN2 You might also need to configure one or more VLANs and set up a bridge For information about configuring VLANs see Enable and Configure a VLAN on page 199 For information about setting up a bridge see Set Up a Bridge for a Port Group or VLAN Tag Group on page 201 To enable virtual interface WAN 2 ...

Страница 199: ...e a VLAN and if the network devices hubs and switches on your LAN support the VLAN 802 1Q standard the VLAN ID for the wireless access point is associated with all traffic coming from the modem router If you are subscribed to IPTV service the modem router might require VLAN tags to distinguish between the Internet traffic and IPTV traffic Note If your ISP provides directions on how to set up VLANs...

Страница 200: ...e VLAN in the Priority 802 1p field enter a value from 0 to 7 e Click the Apply button Your settings are saved for interface WAN1 7 Configure a VLAN for interface WAN2 a From the menu below DSL mode select WAN2 b Make sure that the Enable This Interface check box is selected for interface WAN2 If you already enabled interface WAN2 see Enable the WAN2 Interface for IPTV on page 197 the check box is...

Страница 201: ...r WiFi network include an IPTV device your ISP might require you to set up a bridge for a port group on interface WAN1 A bridge with a port group prevents packets that are sent between the IPTV device and the modem router s Internet port from being processed through the modem router s network address translation NAT service To configure a port group and enable the bridge 1 Launch an Internet brows...

Страница 202: ... is connected Note You must select at least one Wired Ports or Wireless check box You can select more than one check box 9 Click the Apply button Your settings are saved Set Up a Bridge for a VLAN Tag Group If the devices that are connected to the modem router s Ethernet LAN port or WiFi network include an IPTV device your ISP might require you to set up a bridge for a VLAN tag group A bridge with...

Страница 203: ...in net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Setup VLAN Bridge Settings The VLAN Bridge Settings screen displays 6 Select the Enable VLAN Bridge Group check box By default the By VLAN t...

Страница 204: ...nage the WAN Security Settings The WAN security settings include port scan protection and denial of service DoS protection which can protect your LAN against attacks such as Syn flood Smurf Attack Ping of Death and many others By default DoS protection is disabled and a port scan is rejected You can also enable the modem router to respond to a ping to its WAN Internet port This feature allows your...

Страница 205: ...ctly if the IP address for that computer is entered as the default DMZ server WARNING DMZ servers pose a security risk A computer designated as the default DMZ server loses much of the protection of the firewall and is exposed to exploits from the Internet If compromised the DMZ server computer can be used to attack other computers on your network The modem router usually detects and discards inco...

Страница 206: ...this feature leave it disabled which is the default setting To enable IGMP proxying 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click t...

Страница 207: ...The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Setup WAN Setup The WAN Setup screen displays 6 Select a NAT Filtering radio button Secured Provides a secured firewall to protect the computers on the LAN from attacks from the Internet but might prevent some Internet games point to point applicatio...

Страница 208: ...nfigured to use private IP addresses on the LAN side and to act as a DHCP server The modem router s default LAN IP configuration is as follows LAN IP address 192 168 0 1 This is the same as www routerlogin net and www routerlogin com Subnet mask 255 255 255 0 These addresses are part of the designated private address range for use in private networks and are suitable for most applications The IP a...

Страница 209: ... the Apply button Your settings are saved If you changed the LAN IP address of the modem router you are disconnected when the changes take effect To reconnect close your browser relaunch it and log in to the modem router at its new LAN IP address Manage the Router Information Protocol Settings Router Information Protocol RIP lets the modem router exchange routing information with other routers By ...

Страница 210: ... is the default setting Out Only The modem router broadcasts its routing table periodically but does not incorporate the RIP information that it receives In Only The modem router incorporates the RIP information that it receives but does not broadcast its routing table 7 In the RIP Version menu select one of the following options Disabled The RIP version is disabled This is the default setting RIP...

Страница 211: ...P address to a computer or server that requires permanent IP settings To reserve an IP address 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitiv...

Страница 212: ...not assigned until the next time the computer or device contacts the modem router s DHCP server Reboot the computer or device or access its IP configuration and force a DHCP release and renew Change a Reserved IP Address You can change a reserved IP address entry To change a reserved IP address entry 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Typ...

Страница 213: ...Click the OK button The BASIC Home screen displays 5 Select ADVANCED Setup LAN Setup The LAN Setup screen displays 6 In the Address Reservation section select the radio button next to the reserved address 7 Click the Delete button The address entry is removed Change the Modem Router s Device Name The modem router s default device name is D6400 This device name displays in a file manager when you b...

Страница 214: ... of the same IP address subnet as the modem router s LAN IP address The default DHCP address pool is 192 168 0 2 192 168 0 254 The modem router delivers the following parameters to any LAN device that requests DHCP An IP address from the range that you define Subnet mask Gateway IP address the modem router s LAN IP address DNS server IP address the modem router s LAN IP address To specify the pool...

Страница 215: ...68 0 2 In the Ending IP Address field enter the number at the end of the range of IP addresses This IP address must be in the same subnet as the modem router By default the ending IP address is 192 168 0 254 8 Click the Apply button Your settings are saved Disable the Built In DHCP Server By default the modem router functions as a DHCP server The modem router assigns IP DNS server and default gate...

Страница 216: ...outes provide detailed routing information to your modem router Typically you do not need to add static routes You must configure static routes only for unusual cases such as when you use multiple routers or multiple IP subnets on your network As an example of when a static route is needed consider the following case Your primary Internet access is through an ADSL modem to an ISP You use an ISDN r...

Страница 217: ...e ISDN modem router at 192 168 0 100 A metric value of 1 works fine because the ISDN modem router is on the LAN Set Up a Static Route You can add a static route to a destination IP address and specify the subnet mask gateway IP address and metric To set up a static route 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A l...

Страница 218: ... the Apply button 9 Enter the settings as described in the following table Field Description Destination IP Address Enter the IP address for the final destination of the route IP Subnet Mask Enter the IP subnet mask for the final destination of the route If the destination is a single host enter 255 255 255 255 Gateway IP Address Enter the IP address of the gateway The IP address of the gateway mu...

Страница 219: ...s screen displays 6 In the Static Routes table select the radio button to the left of the route that you want to change 7 Click the Edit button The screen adjusts 8 Change the settings for the route For more information about the settings see Set Up a Static Route on page 217 9 Click the Apply button The route is updated in the table on the Static Routes screen Remove a Static Route You can remove...

Страница 220: ...ASIC Home screen displays 5 Select ADVANCED Advanced Setup Static Routes The Static Routes screen displays 6 In the Static Routes table select the radio button to the left of the route that you want to remove 7 Click the Delete button The route is removed from the table on the Static Routes screen ...

Страница 221: ... the admin Password Return the Modem Router to Its Factory Default Settings View the Status and Statistics of the Modem Router Manage the Activity Log and Syslog View Devices Currently on the Network Monitor and Meter Internet Traffic Manage the Modem Router Remotely Configure the Modem Router as a DSL Modem Only For information about changing the admin password see Change the admin Password and A...

Страница 222: ...ord for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Administration Router Update The Firmware Update screen displays 6 Click the Check button The modem router detects new firmware if any is available and displays a message asking if you want to download ...

Страница 223: ...locate and read the new firmware release notes Manually Upload New Firmware and Update the Modem Router Downloading firmware and updating the modem router are two separate tasks that are combined in the following procedure To download new firmware manually and update your modem router 1 Visit downloadcenter netgear com locate the support page for your product and download the new firmware 2 Read t...

Страница 224: ...ntil the modem router finishes restarting and the Power LED turns solid green A progress bar shows the progress of the firmware upload process The firmware upload process takes several minutes When the upload is complete your modem router restarts 10 Verify that the modem router runs the new firmware version a Launch an Internet browser from a computer or WiFi device that is connected to the netwo...

Страница 225: ...lt password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Administration Backup Settings The Backup Settings screen displays 6 Click the Back Up button 7 Choose a location to store the file on your computer The name of the backup file is NETGEAR_D6400 cfg 8 Follow the directions of your browser to save the file Rest...

Страница 226: ...Wait until the modem router finishes restarting and the Power LED turns solid green Recover the admin Password NETGEAR recommends that you enable password recovery if you change the password for the modem router user name admin Then you can recover the password if it is forgotten This recovery process is supported in Internet Explorer Firefox and Chrome browsers but not in the Safari browser For i...

Страница 227: ...of the modem router first try to use an IP scanner application to detect the IP address before you reset the modem router to factory default settings To reset the modem router to factory default settings you can use either the Reset button on the back of the modem router or the Erase function However if you cannot find the IP address or lost the password to access the modem router you must use the...

Страница 228: ...restarting and the Power LED turns solid green Erase the Settings CAUTION This process erases all settings that you configured in the modem router To erase the settings 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The...

Страница 229: ...nnection and WiFi network In addition you can view traffic statistics for the various ports View Information About the Modem Router and the Internet Modem and WiFi Settings You can view modem router information the Internet port status and WiFi settings To view information about the modem router and the Internet modem and WiFi settings 1 Launch an Internet browser from a computer or WiFi device th...

Страница 230: ... that a WiFi network is down or disabled An amber exclamation mark indicates that the Internet port is configured but cannot get an Internet connection for example because the cable is disconnected that a WiFi network is enabled but unprotected or that another situation that requires your attention occurred The following table describes the fields of the six panes on the ADVANCED Home screen Field...

Страница 231: ... an ADSL Internet Connection on page 47 Manually Set Up a VDSL Internet Connection on page 56 Manually Set Up a Cable of Fiber Internet Connection on page 64 MAC Address The Media Access Control MAC address This address is the unique physical address that is assigned to the Internet port IP Address The IP address that the Internet port uses If this field does not display an address or displays 0 0...

Страница 232: ...s on page 114 Name SSID The WiFi network name for the 5 GHz band of the main network Region The location country Channel The channel that the 5 GHz band of the main network uses Mode The WiFi mode in which the 5 GHz band operates for both the main network and the guest network Wireless AP Displays whether the 5 GHz band of the main network is enabled If the 5 GHz band is disabled but the 2 4 GHz b...

Страница 233: ...on the front of the modem router is not affected by the status of the guest network Broadcast Name Displays whether the 2 4 GHz band of the guest network broadcasts its SSID Allow guests to see each other and access my local network Displays whether users of the 2 4 GHz band of the guest network are allowed to access the main network Guest Network 5 GHz The settings of the WiFi port for the 5 GHz ...

Страница 234: ... collisions that occurred on the port A collision occurs when the port attempts to send data at the same time as the device that is connected to the port The number of bytes transmitted per second on the port The number of bytes received per second on the port The time elapsed since this port acquired the link Poll Interval The interval at which the statistics are updated in this screen ADSL Link ...

Страница 235: ...change the polling frequency a In the Poll Interval field enter a time in seconds b Click the Set Interval button To stop polling click the Stop button View Renew or Release a TCP IP Internet Connection You can view information about a TCP IP Internet connection of the modem router and renew or release such a connection This information displays only if the modem router connects to the ISP network...

Страница 236: ...efault Gateway The IP address of the default gateway of the ISP that the modem router communicates with DHCP Server The IP address of the DHCP server of the ISP that issues the IP address to the modem router DNS Server The IP address of the Domain Name System DNS server of the ISP that provides translation of network names to IP addresses Lease Obtained The time at which the modem router obtained ...

Страница 237: ...nternet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED ADVANCED Home The ADVANCED Home scr...

Страница 238: ...er modem router actions Up to 256 entries are stored in the log You can also manage which activities are logged View and Manage the Log To view and manage the log 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the modem router user name and password The user name is admin The default passw...

Страница 239: ... application or website for this log entry Target The name IP address or MAC address of the target device application or website for this log entry Date and time The date and time at which the action occurred 5 To refresh the log screen click the Refresh button 6 To clear the log entries click the Clear Log button 7 To email the log immediately click the Send Log button The modem router emails the...

Страница 240: ... down and select the check boxes that correspond to the activities that you want to be logged By default all check boxes are selected 7 Clear the check boxes that correspond to the activities that do not want to be logged 8 Click the Apply button Your settings are saved View Devices Currently on the Network You can view the active wired devices 2 4 GHz WiFi devices and 5 GHz WiFi devices in the ne...

Страница 241: ... disconnected and rejoins the network MAC Address The unique MAC address of the device The MAC address does not change and is usually shown on the product label Connection Type The type of connection for the device Wired or Wireless 6 To refresh the information onscreen click the Refresh button The information onscreen is updated Monitor and Meter Internet Traffic Traffic metering allows you to mo...

Страница 242: ...become available By default no traffic limit is specified and the traffic volume is not controlled 7 In the Traffic Counter section set the traffic counter to begin at a specific time and date 8 If you want the traffic counter to start immediately click the Restart Counter Now button 9 Click the Apply button Your settings are saved and the WiFi connection restarts Any WiFi devices that were connec...

Страница 243: ...modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Advanced Setup Traffic Meter The Traffic Meter screen displays 6 Scroll down to the Internet Traffic Statistics section The Internet Traffic Statistics section displays when the traffic counter was started and what...

Страница 244: ...nected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Advanced Setup Traffic Meter 6 Select the Enable Traffic Meter check box 7 Select the Traffic...

Страница 245: ...ed Turn the Internet LED to flashing green amber This setting is optional When the traffic limit is reached the Internet LED blinks alternating green and amber Disconnect and disable the Internet connection This setting is optional When the traffic limit is reached the Internet connection is disconnected and disabled 14 Click the Apply button Your settings are saved and the WiFi connection restart...

Страница 246: ...nthly limit field 9 In the Traffic Counter section set the traffic counter to begin at a specific time and date 10 In the Traffic Control section enter a value in minutes to specify when the modem router issues a warning message before the monthly limit in hours is reached This setting is optional The modem router issues a warning when the balance falls under the minutes that you enter By default ...

Страница 247: ...rowser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Advanced Setup Traffic Meter The Traffic Met...

Страница 248: ...the admin Password and Automatic Login Time Out Period on page 37 To set up remote management 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive...

Страница 249: ... for the remote web management interface Choose a number from 1024 to 65535 but do not use the number of any common service port 9 Click the Apply button Your settings are saved To use remote access 1 Launch an Internet browser on a computer that is not on your home network 2 Enter your modem router s WAN IP address into your browser s address or location field followed by a colon and the custom p...

Страница 250: ...n The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Advanced Setup Device Mode The Device Mode screen displays 6 From the Device Mode menu select Modem Modem Only The default selection is Router Modem Router 7 Click the Apply button Your settings are saved The modem router restarts in modem only mod...

Страница 251: ...ss your modem router using virtual private networking VPN This chapter explains how to set up and use VPN access This chapter includes the following sections Set Up a VPN Connection Use VPN to Access the Modem Router s USB Device and Media Use VPN to Access Your Internet Service at Home ...

Страница 252: ...work The modem router supports these accounts NETGEAR No IP and Dyn See Set Up and Manage Dynamic DNS on page 176 If your Internet service provider ISP assigned a static WAN IP address such as 50 196 x x or 10 x x x that never changes to your Internet account the VPN can use that IP address to connect to your home network Specify VPN Service in the Modem Router You must specify the VPN service set...

Страница 253: ...e 257 9 Click the Apply button Your changes are saved VPN is enabled in the modem router but you must install and set up OpenVPN software on your computer before you can use a VPN connection see Install OpenVPN Software on Your Computer on page 253 Install OpenVPN Software on Your Computer You must install this software on each computer that you plan to use for VPN connections to your modem router...

Страница 254: ...own in the previous figure and click the Next button 8 To specify the destination folder click the Browse button select a destination folder and click the Next button 9 Click the Install button The screen displays the progress of the installation and then displays the final installation screen 10 Click the Finish button ...

Страница 255: ...Tunnel After you set up the modem router to use VPN and install the OpenVPN application on your computer you can open a VPN tunnel from your computer to your modem router over the Internet For the VPN tunnel to work the local LAN IP address of the remote router must use a different LAN IP scheme from that of the local LAN where your VPN client computer is connected If both networks use the same LA...

Страница 256: ...y time you use this shortcut OpenVPN automatically runs with administrator privileges 2 Right click the OpenVPN icon 3 Select Connect The VPN connection is established You can do the following Launch a web browser and log in to your modem router Use Windows file manager to access the modem router s USB device and download files Use VPN to Access the Modem Router s USB Device and Media To access a ...

Страница 257: ...unt to surf the web The modem router lets you use a VPN connection to access your own Internet service when you are away from home You might want to do this if you travel to a geographic location that does not support all the Internet services that you use at home For example your Netflix account might work at home but not in a different country Set Up VPN Client Internet Access in the Modem Route...

Страница 258: ...a client device with Windows 64 bit system the VPN client is installed at C Program files OpenVPN config by default Block VPN Client Internet Access in the Modem Router By default the modem router is set up to allow VPN connections only to your home network not to the Internet service for your home network If you changed this setting to allow Internet access you can change it back To allow VPN cli...

Страница 259: ... with Windows 64 bit system the VPN client is installed at C Program files OpenVPN config by default Use a VPN Tunnel to Access Your Internet Service at Home To access your Internet service 1 Set up the modem router to allow VPN access to your Internet service See Set Up VPN Client Internet Access in the Modem Router on page 257 2 On your computer launch the OpenVPN application The OpenVPN icon di...

Страница 260: ...d port triggering to set up rules for Internet traffic for services and applications You need networking knowledge to set up these features This chapter includes the following sections Manage Port Forwarding to a Local Server for Services and Applications Manage Port Triggering for Services and Applications ...

Страница 261: ...ervice or Application You can forward traffic for a default service or application to a computer on your network To forward incoming traffic for a default service or application 1 Decide which type of service application or game you want to provide 2 Find the local IP address of the computer on your network that will provide the service The server computer must always receive the same IP address T...

Страница 262: ...ess field enter the IP address of the computer that must provide the service or that runs the application 11 Click the Add button Your settings are saved The rule is added to the table on the Port Forwarding Port Triggering screen Add a Port Forwarding Rule with a Custom Service or Application The modem router lists default services and applications that you can use in port forwarding rules If the...

Страница 263: ...The BASIC Home screen displays 6 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering screen displays 7 Make sure that the Port Forwarding radio button is selected 8 Click the Add Custom Service button 9 Specify a new port forwarding rule with a custom service or application as described in the following table Field Description Service Name Enter the n...

Страница 264: ...een displays 5 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The following figure shows two port forwarding rules Internal Starting Port Specify the internal start port by one of these methods Leave the Use the same port range for Internal port check box selected Clear the Use the same port range for Internal port check box and enter the internal start port number that the service...

Страница 265: ... Custom Service or Application on page 262 10 Click the Apply button Your settings are saved The changed rule displays in the table on the Port Forwarding Port Triggering screen Remove a Port Forwarding Rule You can remove a port forwarding rule that you no longer need To remove a port forwarding rule 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Ty...

Страница 266: ...from the table Application Example Make a Local Web Server Public If you host a web server on your local network you can use port forwarding to allow web requests from anyone on the Internet to reach your web server To make a local web server public 1 Assign your web server either a fixed IP address or a dynamic IP address using DHCP address reservation In this example your modem router always giv...

Страница 267: ... 1 123 and sends the message to that computer 4 Your web server at IP address 192 168 1 123 receives the request and sends a reply message to your modem router 5 Your modem router performs Network Address Translation NAT on the source IP address and sends the reply through the Internet to the computer or WiFi device that sent the web page request Manage Port Triggering for Services and Application...

Страница 268: ...for port triggering rules You must define a custom service or application for each port triggering rule To add a port triggering rule 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The u...

Страница 269: ...Description Service Name Enter the name of the custom service or application Service User From the Service User menu select Any or select Single address and enter the IP address of one computer Any This is the default setting and allows any computer on the Internet to use this service Single address Restricts the service to a particular computer Service Type Select the protocol TCP or UDP that is ...

Страница 270: ...m router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering screen displays 6 Select the Port Triggering radio button The following figure shows two port triggering rules Triggering Port Enter th...

Страница 271: ...tton Your settings are saved The changed rule displays in the Port Triggering Portmap Table on the Port Forwarding Port Triggering screen Disable or Remove a Port Triggering Rule You can disable or remove a port triggering rule that you no longer need To disable or remove a port triggering rule 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http...

Страница 272: ...n The following figure shows two port triggering rules 7 To disable the rule do the following a In the Enable column of the Port Triggering Portmap Table clear the check box next to the service or application name b Click the Apply button Your settings are saved 8 To remove the rule entirely do the following a In the Port Triggering Portmap Table select the radio button next to the service or appl...

Страница 273: ...word are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering screen displays 6 Select the Port Triggering radio button The port triggering settings display 7 In the Port Triggering Time out field enter a value up to 9999 minutes The default setting is 20 minutes 8 Click the Apply bu...

Страница 274: ...omputer The following sequence shows the effects of this port triggering rule 1 You open an IRC client program to start a chat session on your computer 2 Your IRC client composes a request message to an IRC server using a destination port number of 6667 the standard port number for an IRC server process Your computer then sends this request message to your modem router 3 Your modem router creates ...

Страница 275: ...t 113 associated with your computer The modem router replaces the message s destination IP address with your computer s IP address and forwards the message to your computer 8 When you finish your chat session your modem router eventually senses a period of inactivity in the communications The modem router then removes the session information from its session table and incoming traffic is no longer...

Страница 276: ...here check the NETGEAR support site at support netgear com for product and contact information This chapter contains the following sections Quick Tips for Troubleshooting Troubleshoot with the LEDs You Cannot Log In to the Modem Router Troubleshoot the Internet Connection Changes Are Not Saved Troubleshoot the WiFi Connectivity Troubleshoot Your Network Using the Ping Utility ...

Страница 277: ...e securely plugged in Make sure that your computer or device does not use a static IP address but is configured to receive an IP address automatically with DHCP For most devices DHCP is the default setting You cannot connect over WiFi to the modem router Make sure that the WiFi settings in your WiFi device and modem router match exactly For a device that is connected over WiFi the WiFi network nam...

Страница 278: ...ower LED turns solid amber After about 50 seconds the Power LED lights solid green indicating that the startup procedure finished If the LED still does not turn green after two minutes a power on self test POST failure occurred or the modem router is malfunctioning If the Power LED does not turn green do the following 1 Turn the power off and back on to see if the modem router recovers 2 If the Po...

Страница 279: ...in to the modem router from a computer on your local network and use the web management interface check the following If you are using an Ethernet connected computer check the Ethernet connection between the computer and the modem router If the computer is set to a static or fixed IP address this setting is uncommon either change the computer to obtain an IP address automatically from the modem ro...

Страница 280: ... connection is good You can be confident that the service provider connected your line correctly and that your wiring is correct DSL LED Is Blinking Green If the DSL LED is blinking green your modem router is attempting to make a DSL ADSL or VDSL connection with the service provider If the modem router establishes a DSL connection the DSL LED turns solid green This connection process generally las...

Страница 281: ...nternet Connection on page 56 Manually Set Up a Cable of Fiber Internet Connection on page 64 Check to see if your ISP is experiencing a problem it might not be that the modem router cannot connect to the Internet but rather that your ISP cannot provide an Internet connection Obtain an Internet IP Address If the modem router cannot access the Internet but the Internet LED is green see if the modem...

Страница 282: ...ection on page 56 Manually Set Up a Cable of Fiber Internet Connection on page 64 If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer s MAC address inform your ISP that you bought a new network device and ask them to use the modem router s MAC address Configure your modem router to clone your computer s MAC address For more information see one of th...

Страница 283: ... a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED ADVANCED Home The ADVANCED Home screen displays 6 In th...

Страница 284: ...ned in your operating system documentation The modem router might not be configured as the TCP IP router on your computer For information about TCP IP problems see Troubleshoot Your Network Using the Ping Utility on page 285 If your computer obtains its information from the modem router by DHCP reboot the computer and verify the modem router address Changes Are Not Saved If the modem router does n...

Страница 285: ...settings take effect If your WiFi device finds your network but the signal strength is weak check these conditions Is your modem router too far from your WiFi device or too close Place your WiFi device near the modem router but at least 6 feet 1 8 meters away and see whether the signal strength improves Are objects between the modem router and your WiFi device blocking the WiFi signal Troubleshoot...

Страница 286: ...omputer to a Remote Device After you verify that the LAN path works correctly test the path from your computer to a remote device 1 From the Windows toolbar click the Start button and select Run 2 In the field provided enter ping n 10 IP address where IP address is the IP address of a remote device such as your ISP s DNS server If the path is functioning correctly replies as described in Test the ...

Страница 287: ...g traffic only from the MAC address of your modem but some additionally restrict access to the MAC address of a single computer connected to that modem In this case configure your modem router to clone or spoof the MAC address from the authorized computer see Manually Set Up an ADSL Internet Connection on page 47 ...

Страница 288: ...288 A A Supplemental Information This appendix covers the following topics Factory Settings Technical Specifications ...

Страница 289: ...rlogin com or http 192 168 0 1 User name case sensitive admin Login password case sensitive password Internet connection WAN MAC address Use default hardware address WAN MTU size 1500 Port speed Autosensing Local network LAN LAN IP address 192 168 0 1 Subnet mask 255 255 255 0 DHCP server Enabled DHCP range 192 168 0 2 to 192 168 0 254 DHCP starting IP address 192 168 0 2 DHCP ending IP address 19...

Страница 290: ...ccess main network Disabled General WiFi settings Radio transmission power 100 percent nonconfigurable 20 40 MHz coexistence Enabled Fragmentation length 2346 CTS RTS threshold 2347 Preamble mode Long Preamble WPS WPS capability Enabled Modem router s PIN Enabled see the web management interface path ADVANCED Advanced Setup Wireless Settings Keep Existing Wireless Settings Enabled 1 Maximum WiFi s...

Страница 291: ...ity noncondensing Electromagnetic emissions EN 55022 2010 AC 2011 Class B CISPR 22 2008 Class B AS NZS CISPR 22 2009 Amdt 1 2010 Class B LAN Four RJ 45 LAN ports supporting 10BASE T 100BASE TX and 1000BASE T WAN One RJ 45 Internet port supporting 10BASE T 100BASE TX and 1000BASE T DSL One RJ 11 DSL port for ADSL or VDSL service WiFi Maximum WiFi signal rate complies with the IEEE 802 11 standard S...

Страница 292: ...Japan 2 412 2 472 GHz 5 GHz band US 5 18 5 24 5 745 5 825 GHz and DFS 5 25 5 35 5 50 5 70 Europe 5 18 5 24 GHz and DFS 5 25 5 35 5 50 5 70 Australia 5 18 5 24 5 745 5 825 GHz and DFS 5 25 5 35 5 50 5 70 Japan 5 18 5 24 GHz and DFS 5 25 5 35 5 50 5 70 802 11 security WPA2 PSK WPA WPA2 WPA WPA2 Enterprise and WEP Table 6 D6400 modem router specifications continued Feature Description ...

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