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8-2 Services and Support

This chapter contains information about the available services and support from NEC Solutions
(America), Inc.

Contact Information

The following table lists the telephone number and Web addresses for the NEC Solutions
(America), Inc. service and support functions.

NEC Solutions (America), Inc. Support Services

Service

Contact Information

NEC Solutions (America), Inc. Web site
(Mobile Solutions Division)

www.necsolutions-am.com\mobilesolutions

Support services Web site

support.neccomp.com

Phone to support services
(U.S. and Canadian customers only)

1-800-632-4525

E-mail to support services

[email protected]

Web Site Services

If you have access to the Internet (via a network or modem connection), you can access the
Mobile Solutions Division at the NEC Solutions (America), Inc. Web site. You can do this
through a commercial online service or through your Internet account. The NEC Solutions
(America), Inc. Web site contains general information about NEC Solutions (America), Inc. and
its products. The Web site also contains press releases, reviews, and service and support
information.

Look in the Service and Support area for the following:

technical documentation, including Frequently Asked Questions, user’s guides, reference
manuals, and warranty information

BIOS updates, drivers, and setup disk files to download

contact information, including telephone numbers for Technical Support and links to vendor
Web sites

an automated e-mail form for your technical support questions

a Depot Repair Form for sending a system out for repair service.

To access the Mobile Solutions Division at NEC Solutions (America), Inc. Home Page, enter the
following Internet Uniform Resource Locator (URL) in your browser:

www.necsolutions-am.com\mobilesolutions

To access the Mobile Solutions Division at NEC Solutions (America), Inc. Support Page, enter
the following Internet URL in your browser:

http://support.neccomp.com

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Содержание PowerMate eco

Страница 1: ...PowerMate eco Microdesktop Computers POWERMATE eco S E R V I C E A N D R E F E R E N C E M A N U A L ...

Страница 2: ...trol Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NECSAM To allow for design and specification improvements the information in this document is subject to change at any time without notice Reproduction of this document or portions thereof without prior writte...

Страница 3: ...t BIOS Setup 2 6 How to Use Setup 2 6 Main Menu 2 7 Advanced Menu 2 11 Security Menu 2 13 Power Menu 2 14 Boot Menu 2 15 Exit Menu 2 16 FLASH Utility 2 16 PowerMate eco Application and Driver CD 2 17 PowerMate eco Product Recovery CD 2 17 Performing Full Disk Restore 2 17 Performing Partition Only Restore 2 19 3 Disassembly and Reassembly Optical Drive Removal 3 3 Rear Cover Removal 3 4 Memory Mod...

Страница 4: ...stem Cleaning 6 2 Keyboard Cleaning 6 2 Mouse Cleaning 6 3 7 Troubleshooting Checklist 7 2 System Problems 7 2 External Diskette Drive Problems 7 3 LCD Panel Problems 7 3 Keyboard Mouse Problems 7 4 Optical Drive Problems 7 4 Speaker Problems 7 5 Diagnostics 7 5 8 Service and Support Contact Information 8 2 Web Site Services 8 2 E mail to Support Service 8 3 Technical Support Services 8 3 9 Specif...

Страница 5: ...rd 3 11 Removing the System Board Shield and Side Panels 3 12 Removing the System Board 3 13 Locating the CMOS Battery 3 13 Removing the CMOS Battery 3 14 Locating the PC Card Bay Screws 3 15 Locating the PC Card Bay Connector 3 15 Removing the Front LCD Cover 3 16 Removing the Power Button Assembly 3 17 Removing the LCD Panel 3 17 Disconnecting LCD Panel Cables 3 18 Removing the Inverter Board 3 ...

Страница 6: ...Settings 2 15 Exit Menu Items 2 16 PowerMate eco Series Disassembly Sequence 3 2 PowerMate eco Replacement Parts List 5 2 PowerMate eco IPB 5 4 Problems and Solutions 7 5 NEC Solutions America Inc Support Services 8 2 PowerMate eco Specifications 9 2 System Specifications 9 2 Keyboard Specifications 9 5 Mouse Specifications 9 5 AC Power Adapter Specifications 9 5 Environmental and Safety Specifica...

Страница 7: ... disassembly illustrations Chapter 4 Board Layouts contains information about the boards in the system Illustrations show connector and socket locations on each board and callouts identify the features on the board Chapter 5 Illustrated Parts Breakdown includes a parts list for replaceable parts and an illustrated parts breakdown diagram Chapter 6 Preventive Maintenance provides recommended mainte...

Страница 8: ...annel DDR Double Data Rate DIMM Dual In Line Memory Module DIP dual in line package DMA direct memory access DMAC DMA controller DMI Desktop Management Interface DOS disk operating system DRAM dynamic RAM DVD digital versatile disc DVMT Dynamic Video Memory Technology ECC error checking and correction ECP extended capabilities port EDO extended data output EGA Enhanced Graphics Adapter EIDE Enhanc...

Страница 9: ... OS operating system PAL programmable array logic PC personal computer PCB printed circuit board PCI Peripheral Component Interconnect PCMCIA Personal Computer Memory Card International Association PDA personal digital assistant PFP plastic flat package PIO parallel input output pixel picture element PLCC plastic leaded chip carrier PLL phase lock loop POST Power On Self Test p p peak to peak PPI ...

Страница 10: ... memory architecture UPS uninterruptible power supply URL uniform resource locator USB universal serial bus V volt Vac volts alternating current VCR video cassette recorder Vdc volts direct current VDT video display terminal VESA video electronics standards association VFC VESA compliant feature connector VGA Video Graphics Array VHF very high frequency VLSI very large scale integration VRAM video...

Страница 11: ...1 System Overview Product Description External Features Internal Components Software Security ...

Страница 12: ... keyboard and a USB mouse The following figure shows the main system components PowerMate eco Main System Components A PowerMate eco System D AC Power Cord B USB Mouse E AC Power Adapter C USB Keyboard The PowerMate eco features a 15 inch high resolution thin film transistor TFT display a Crusoe 900 MHz or higher processor 256 MB of random access memory RAM a hard drive an optical drive CD ROM or ...

Страница 13: ...on Summary Component Description System Board NEC proprietary board Processor Transmeta Crusoe TM5800 133 MHz or higher Front Side Bus FSB Cache 64 KB x 2 L1 cache and 512 KB L2 cache Chip Set North Bridge TM5800 South Bridge ALi M1535 Super I O ALi M1535 Main Memory 128 MB minimum on the system board DDR to 640 MB maximum 128 MB on system board and 512 MB SO DIMM one SO DIMM socket SDR Graphics G...

Страница 14: ...d sides of the system PowerMate eco System Front Features A LCD Panel D Optical Drive B Left Speaker E Right Speaker C LCD Display Audio Controls F Control Panel System Controls and LEDs A Optical Hard Drive LED D Decrease LCD Brightness Button B Power Button E Increase LCD Brightness Button C Power LED F Volume Control ...

Страница 15: ...ct Hole B Disc Eject Button PowerMate eco System Rear Features A Optical Drive Release Button F DC Power Port B Kensington Lock Slot G Rear Cover Lock C LAN Port H I O Connector Cover D USB Ports 2 I Vents E USB Cable Lock Do not block vents while the NEC PowerMate eco system is in use ...

Страница 16: ...1 6 System Overview I O Connectors A Serial Port C PS 2 Mouse Port B PS 2 Keyboard Port D Parallel Printer Port Right Side Features A Line Out Jack C Microphone Jack B Line In Jack ...

Страница 17: ...ts 2 B PC Card Slots 2 Internal Components The PowerMate eco system has two main parts the LCD unit and the base unit See the following sections for a description of components in these main parts See Chapter 4 for board layouts PowerMate eco Main Parts A LCD Unit B Base Unit ...

Страница 18: ...I socket PC Card bay two USB ports microphone jack line in port line out port and cable connectors see System Board in Chapter 4 for connector and socket locations Legacy board located on the inside of the system board shield provides a serial port a PS 2 mouse connector PS 2 keyboard connector and a parallel port The ports are accessible behind an easy to remove cover Hard drive assembly located ...

Страница 19: ...embly located at the front of the base unit The optical drive assembly provides a bay for an optical drive CD ROM drive or combination DVD ROM CD RW drive Interface board located at the rear of the base unit The interface board provides the optical drive release assembly LAN connector two USB ports and the DC power connector Cables connect the interface board to the system board Base Unit Componen...

Страница 20: ...a problem occur that causes data loss or corruption you can use the Product Recovery CD to restore the system to its original factory state A full system restore loads the operating system and the factory supplied software that comes on the hard drive See PowerMate eco Product Recovery CD in Chapter 2 for information about using the restore options SoftDVD and CD RW Software To take full advantage...

Страница 21: ...Security Standard connector or other locking device to physically protect the system unit from intrusion Anti theft Bracket The anti theft bracket cable lock is used to secure the mouse and keyboard cables Securing the cables in the bracket makes it difficult to remove the devices from the system Rear Cover Lock A bracket at the rear and bottom of the LCD unit provides a place to install a lock Wi...

Страница 22: ...2 Setup and Configuration System Setup Jumper Settings BIOS Setup Utility FLASH Utility PowerMate eco Application and Driver CD PowerMate eco Product Recovery CD ...

Страница 23: ...microdesktop computer USB keyboard USB mouse AC adapter and power cord 2 Connect the keyboard and mouse Connect the USB mouse to one of the two USB ports on the bottom of your USB keyboard Connect the keyboard to a USB port on the left side or back of the PowerMate eco system 3 Connect the power cables Connect the AC adapter to the DC power port on the back of the PowerMate eco system Connect the ...

Страница 24: ...orkstation may pose a risk of serious injury To reduce your risk of injury set up and use your computer in the manner described in the section How to Set Up a Healthy Work Environment in the PowerMate eco Getting Started Guide Jumper Settings System board jumpers let you configure the system for a particular system requirement Conditions that might require changing jumper settings include the foll...

Страница 25: ...ed from its power source To avoid a burn wait at least 30 minutes after powering off the system and before you touch the system board shield and memory slot cover During system operation the system board shield and memory slot cover become hot 4 If you are clearing a password you can access the Password Clear jumper by removing the memory slot cover see Memory Module Removal in Chapter 3 Otherwise...

Страница 26: ...wer on the system Power off the system replace the jumper on the J4 pins and power on the system CMOS Clear Factory setting Sets normal operation Clears CMOS To clear CMOS turn off system power remove the jumper from pins 1 2 and place the jumper on pins 2 3 Wait 10 seconds Replace the jumper on pins 1 and 2 and power on the system Panel ID Factory setting Sets the LCD panel type for a ChiMei 15 i...

Страница 27: ... F2 immediately at bootup How to Use Setup The BIOS Setup utility has a Main menu window and top level menus with submenus The menu bar at the top of the Main menu window lists the following top level menus Main Use the Main menu for basic system configuration For example select Main to set the system date set drive parameters set keyboard features or check memory parameters Advanced Use the Advan...

Страница 28: ... down arrow keys to move the cursor to the desired submenu then press Enter An Item Specific Help window on the right side of each menu displays the help text for the currently selected Setup option It updates as the cursor moves to each new field Pressing F1 on any menu brings up the General Help window that describes the legend keys and their functions Press Esc to exit the current window The fo...

Страница 29: ...cts the diskette drive type Primary Master Primary Slave Secondary Master Secondary Slave xxxxx MB None CD ROM None Note The following setting information applies to the primary and secondary master and slave devices Each device menu item displays the hard drive or CD ROM identifier if a device is installed If you install a hard drive that does not feature auto IDE type detection or your IDE hard ...

Страница 30: ...MART monitor When set to User allows the manual entry of all the following fields CHS Format label field only Cylinders When Type is Auto value in the Cylinders field is auto detected and field is read only Heads When Type is Auto value in Heads field is auto detected and field is read only Sectors When Type is Auto value in Sectors field is auto detected and field is read only Maximum Capacity xx...

Страница 31: ...ock Auto On Off Selects the power on state for Num Lock Key Click Disabled Enabled Enables or disables key click Keyboard auto repeat rate 30 sec 26 7 sec 21 8 sec 18 5 sec 13 3 sec 10 sec 6 sec 2 sec Selects key repeat rate Keyboard auto repeat delay 1 4 sec 1 2 sec 3 4 sec 1 sec Selects delay before key repeat Legacy USB Support Disabled Enabled Disables or enables legacy USB support USB Packet ...

Страница 32: ...y OS No Yes Select Yes if booting a Plug and Play capable operating system Select No if you want the BIOS to configure non boot devices Reset Configuration Data No Yes Select Yes if you want to clear the Extended System Configuration Data ESCD area PCI Configuration Press Enter to access the following submenus PCI IRQ Line 1 10 PCI IRQ Line 2 5 PCI IRQ Line 3 10 PCI IRQ Line 4 5 PCI IRQ Line 5 10 ...

Страница 33: ...ort mode Large Disk Access Mode Other DOS Select DOS if using DOS or Windows operating system Select Other if using another operating system such as UNIX or Novell NetWare Local Bus IDE Adapter Disabled Primary Secondary Both Enables the integrated local bus IDE adapter QuickBoot Mode Disabled Enabled When Enabled the BIOS does not test system memory above 1 MB or wait for ready signals allowing a...

Страница 34: ...ne of the Security menu options and press Enter to select a submenu Items with grayed out text are not available Explanations of each Security menu item are in the following table Security Menu Items Menu Item Settings default is bold Supervisor Password Is Clear Set Status only user cannot modify Supervisor password controls access to the BIOS Setup utility User Password Is Clear Set Status only ...

Страница 35: ...rPrint security Keep in mind that supervisor access must be established before user access can be established Password on Boot Disabled Enabled When Enabled requires password entry before boot System remains in secure mode until password is entered Fixed Disk Boot Sector Normal Write Protect Write Protect protects the boot sector on the hard disk from viruses Diskette Access Supervisor User Contro...

Страница 36: ...ing restores the previous state before power loss occurred Power On setting restores power to the system On PME Stay Off Power On Controls how system responds to a PCI Power Management Enabled wake up Boot Menu Choose the Boot menu by selecting Boot in the legend bar on the Main menu screen Other Boot menu options are available by selecting submenus Use the arrow keys to select one of the Boot men...

Страница 37: ... that you contact NEC Solutions America Inc for assistance see Chapter 8 Services and Support Update the FLASH ROM with a BIOS Flash diskette You can get the diskette from NEC Solutions America Inc or download the BIOS from the NEC Solutions America Inc Web site See Chapter 8 for download and Web site information Update the BIOS from the BIOS FLASH diskette as follows 1 Write down or print the BIO...

Страница 38: ...es options that either remove or replace existing files a process that can result in data loss Carefully review the following Product Recovery CD information before proceeding with a system restore Choose the restore option carefully to prevent losing data and applications installed on the system NEC Solutions America Inc suggests that you contact Technical Support Services for assistance in resto...

Страница 39: ... to restore the hard drive to its original factory installed state 5 Read the Warning screen A warning is displayed indicating that the hard drive is about to be erased 6 Click Continue to perform a Full Disk Drive restore Do not turn off or disturb the system during the recovery process If you click Back the recovery utility returns to the previous screen which has an exit option If you click Con...

Страница 40: ...re as follows 1 Disconnect all peripherals and power on the system Before using the Product Recovery CD enter the BIOS Setup utility record the current settings and restore the BIOS default settings Save the default settings before exiting the BIOS Setup utility 2 Load the PowerMate eco Product Recovery CD for the operating system into the CD ROM drive Reboot the system 3 Read the License Agreemen...

Страница 41: ...mpt remove the CD from the drive Press Enter click Reboot or press Alt R to reboot your system A series of hardware detection screens display the system reboots and the Windows Setup screen appears 8 Follow the screen prompts to set up Windows ...

Страница 42: ...Hard Drive System Board Shield Legacy Board System Board CMOS Battery PC Card Bay Front LCD Cover Power Button Assembly LCD Panel Power Inverter Board Operation Board Brightness Button Assembly Speaker Assemblies Base Cover Assembly Interface Board Optical Drive Bracket ...

Страница 43: ... the system and handling system components attach an antistatic wrist strap to your wrist and to a chassis ground any unpainted metal surface on the system to avoid ESD damage Hold a board only by its edges If removing a board place it component side up on a grounded static free surface or in a static free wrapper If you are installing a new board do not remove it from its protective wrapper until...

Страница 44: ... label any cable connector before removing it Note where the connector goes and in what position it was installed Note On completion of any reassembly perform a power on test If a fault occurs verify that the reassembly was performed correctly Optical Drive Removal Remove the optical drive as follows 1 Close all applications shut down the operating system and turn off system power 2 At the rear of...

Страница 45: ... the cover see the following figure 3 Carefully lift and remove the cover Releasing the Rear Cover A Cover Lock Bracket Location To prevent personal injury follow these precautions before you proceed To avoid a burn wait at least 30 minutes after powering off the system before you touch the system board shield and memory slot cover During system operation the system board shield and memory slot co...

Страница 46: ...ng figure Press the side and bottom cover tabs into the side and bottom slots on the LCD unit Locating the Cover Slots and Cover Lock Bracket A Top Cover Slots D Cover Lock Bracket B Right Side Cover Slots E Left Side Cover Slots C Bottom Cover Slots Secure the cover by pressing in on all of the side and bottom tabbed areas as shown in the following figure until they click in place Securing the Re...

Страница 47: ...CD panel screen be sure your work surface is clean flat smooth and free of any objects before positioning the system face down 4 Remove the back cover see Rear Cover Removal earlier in this chapter To prevent personal injury follow these precautions before you proceed To prevent injury by electric shock make sure the AC power adapter is unplugged from its power source Power is removed only when th...

Страница 48: ... Install a memory module as follows Locate the alignment notch on the memory module see the following figure Align the notch with the key in the slot connector Holding the memory module at a 45 degree angle insert the module connector into the socket Firmly push the module into the socket Press down on the edge of the memory module until the locking tabs on the sides of the socket snap into place ...

Страница 49: ...own the operating system turn off system power and unplug the AC power adapter and power cord from the power source and the back of the system 2 Turn off and disconnect all peripherals 3 Remove the rear cover see Rear Cover Removal earlier in this chapter 4 Disconnect the hard drive interface cable from the hard drive by carefully pulling the cable loop see the following figure 5 Locate the pull t...

Страница 50: ...ect all peripherals 3 Remove the rear cover see Rear Cover Removal earlier in this chapter To prevent personal injury follow these precautions before you proceed To prevent injury by electric shock make sure the AC power adapter is unplugged from its power source Power is removed only when the AC power adapter is unplugged from its power source To avoid a burn wait at least 30 minutes after poweri...

Страница 51: ...s 1 Close all applications shut down the operating system turn off system power and unplug the AC power adapter and power cord from the power source and the back of the system 2 Turn off and disconnect all peripherals 3 Remove the rear cover see Rear Cover Removal earlier in this chapter 4 Remove the system board shield see the previous section System Board Shield Removal 5 Remove the four connect...

Страница 52: ...operating system turn off system power and unplug the AC power adapter and power cord from the power source and the back of the system 2 Turn off and disconnect all peripherals 3 Remove the rear cover see Rear Cover Removal earlier in this chapter To prevent personal injury follow these precautions before you proceed To prevent injury by electric shock make sure the AC power adapter is unplugged f...

Страница 53: ...connector J14 USB1 cable from connector J12 USB2 cable from connector J22 LAN cable from connector J21 Legacy board interface cable connector J11 hard drive cable from connector J5 interface cable from connector J6 interface board power cable connector J9 operation board cable from connector J3 LCD power cable from the connector in the upper left corner 7 Remove the four screws securing the heatsi...

Страница 54: ... and Configuration Removing the battery removes any customized settings in BIOS Setup 2 Close all applications shut down the operating system turn off system power and unplug the AC power adapter and power cord from the power source and the back of the system 3 Turn off and disconnect all peripherals 4 Remove the system board see the previous section System Board Removal 5 Locate the CMOS battery ...

Страница 55: ...pe recommended by the manufacturer when replacing the battery Lithium acts as a catalyst when exposed to water and causes spontaneous combustion on contact Discard used batteries according to the manufacturer s instructions 7 Remove the battery and discard it in accordance with the manufacturer s instructions 8 With the positive side facing up press the new battery into the socket 9 After reassemb...

Страница 56: ...down 3 Remove the four screws securing the PC Card bay to the system board see the following figure Locating the PC Card Bay Screws A Front Side of System Board B PC Card Bay Screws 4 4 Turn the system board over with the processor side of the board facing up 5 Unplug the PC Card bay from the its connector on the system board and remove the bay from the board Locating the PC Card Bay Connector A P...

Страница 57: ...follows 1 Close all applications shut down the operating system turn off system power and unplug the AC power adapter and power cord from the power source and the back of the system 2 Turn off and disconnect all peripherals 3 Using a flat head screwdriver pry off the LCD front cover Start by carefully prying between the bottom edges of the front and rear covers Carefully pull the front LCD cover o...

Страница 58: ...llowing figure 3 Remove the two screws securing the power button assembly to the front LCD cover Remove the power button assembly Removing the Power Button Assembly A Screws 2 B Power Button LCD Panel Removal Remove the LCD panel as follows 1 Remove the front LCD cover see the previous section Removing the Front LCD Cover 2 Remove the four screws securing the LCD panel to the LCD unit see the foll...

Страница 59: ... care when reassembling the LCD panel Route cables out of the way of the panel before securing the LCD panel to the LCD unit Disconnecting LCD Panel Cables A Black Blue Cable Connector Set C Power Inverter Board B White Pink Cable Connector Set Power Inverter Board Removal Remove the power inverter board follows 1 Remove the LCD panel see the previous section LCD Panel Removal 2 Disconnect the pow...

Страница 60: ...Front LCD Cover Removal earlier in this chapter 2 Disconnect the operation board interface cable and the speaker assembly cables from their connectors on the operation board see the following figure 3 Remove the three screws securing the operation board to the LCD unit Remove the operation board from the LCD unit Removing the Operation Board A Screws 3 C Interface Cable Connector B Speaker Assembl...

Страница 61: ...embly B Screw Speaker Assembly Removal Remove the left and right speaker assemblies from the LCD unit as follows 1 Remove the front LCD cover see Front LCD Cover Removal earlier in this chapter 2 Disconnect the speaker assembly cables from the operation board see Operation Board Removal earlier in this chapter 3 Remove the left and right speaker cable sets from the black adhesive tape that secures...

Страница 62: ...plications shut down the operating system turn off system power and unplug the AC power adapter and power cord from the power source and the back of the system 2 Turn off and disconnect all peripherals 3 Remove the optical drive see Optical Drive Removal earlier in this chapter 4 Remove the front and rear base bezels by pulling them off Removing the Front and Rear Base Bezels A Front Bezel B Rear ...

Страница 63: ...vot Point B 6 Carefully position the system on a clean flat soft surface with the LCD panel facing down To prevent damage to your LCD panel screen be sure your work surface is clean flat smooth and free of any objects before positioning the system face down 7 Remove the base cover as follows Remove the four screws securing the base cover to the hinge assembly Removing the Base Cover A Base Cover B...

Страница 64: ...es Undo the cable clamp A small flat head screw drive is handy to release some of the cable connectors Disconnecting the Interface Board Cables A Cable Clamp B Interface Board 8 Feed the cables through the cable opening in the base cover assembly and remove the cover Interface Board Assembly Removal Remove the interface board assembly from the base unit as follows 1 Remove the base cover assembly ...

Страница 65: ...oving the Interface Board Assembly A Screws to Bottom Base Plate 4 B Screws to Board Assembly 2 Optical Drive Bracket Assembly Remove the optical drive bracket assembly as follows 1 Remove the bottom base plate and disconnect the interface board cables see the previous section Interface Board Assembly Removal 2 Remove the four screws securing the bracket assembly to the bottom base plate Remove th...

Страница 66: ...4 Board Layouts System Board Operation Board Legacy Board Interface Board ...

Страница 67: ...ard do not remove it from its protective wrapper until you are ready to install it System Board The system board G1AMS is located behind the system cover and system board shield in the LCD unit see System Board Removal in Chapter 3 Except for the battery socket jumpers connectors and sockets are located on the side facing the rear cover The identification and location of jumpers connectors and soc...

Страница 68: ...ter 2 for a description of the jumper settings System Board Jumper Location Side 1 A CMOS Clear J8 C Panel ID J24 B Password Clear J4 Jumpers are set correctly at the factory for the shipping configuration Only change the appropriate jumper setting for your requirement Otherwise keep the jumpers at their factory settings System Board Battery Socket Location Side 2 A Battery Socket BT1 ...

Страница 69: ...ton F Increase LCD Brightness Button C Power LED G Decrease LCD Brightness Button D Speaker Assembly Cable Connector J2 H Operation Board Cable Connector J1 Legacy Board The legacy board G1AMU is located behind the system board shield in the LCD unit see Legacy Board Removal in Chapter 3 The identification and location of connectors on the legacy board are shown in the following figure Legacy Boar...

Страница 70: ...entification and location of connectors on the legacy board are shown in the following figure Interface Board Connectors A LAN Cable Connector J2 E External USB Ports 2 JA1 B Interface Cable Connector J4 F USB 2 Cable Connector J22 C External LAN Connector J1 G External DC In Power Connector PJ1 D USB 1 Cable Connector J12 H Power Cable Connector ...

Страница 71: ...5 Illustrated Parts Breakdown Replaceable Parts List Illustrated Parts Breakdown ...

Страница 72: ...microdesktop computer The following illustrated parts breakdown shows the replaceable items PowerMate eco Replacement Parts List Item No on IPB Parts Description 1 I O Connector Cover 2 Rear Cover 3 System Board Shield 4 Heat Sink 5 Heat Sink Screws 4 6 System Board G1AMS 7 Right Face Plate 8 LCD Base Unit 9 LCD Panel 10 LCD Power Inverter Board 11 Front LCD Cover 12 CD ROM Drive with bezel DVD RO...

Страница 73: ...se USB Keyboard USB 128 MB SO DIMM USB Cable Lock Rubber Foot Thermal Pad DDR Thermal Pad regulator Thermal Pad Pin Spring Pull Spring LCD Power Inverter Cable LCD Panel Interface Cable Legacy Board Interface Cable Operation Board Interface Cable Interface Board USB 1 Cable Interface Board USB 2 Cable Interface Board LAN Cable Interface Board Power Cable Interface Board CD ROM Cable Hard Drive Loc...

Страница 74: ...kdown Illustrated Parts Breakdown The following figure shows the IPB for the PowerMate eco system Each replaceable part on the IPB is identified with a number that cross references to the replaceable parts list PowerMate eco IPB ...

Страница 75: ...6 Preventive Maintenance System Cleaning Keyboard Cleaning Mouse Cleaning ...

Страница 76: ...ta integrity Do not use abrasive head cleaning kits kits without cleaning solution Local distributors and dealers sell diskette drive head cleaning kits These kits contain special diskettes and cleaning solution Insert the diskette immediately after powering on the system and before disk bootup Allow the diskette drive heads to clean for about 30 seconds Keyboard Cleaning Inspect and clean the key...

Страница 77: ...t differ depending on the type of mouse being cleaned 1 Power off the system and unplug the AC adapter power cable from its power source 2 Unplug the mouse from the system 3 Turn the mouse upside down and locate the ball cover 4 Turn the ball cover counterclockwise and remove the cover Removing a Typical Mouse Ball Cover A Mouse Ball Cover 5 Turn the mouse over and remove the ball 6 Clean the mous...

Страница 78: ...7 Troubleshooting Checklist Diagnostics ...

Страница 79: ... surge protector by plugging in a lamp Non System Disk error message displays when the system is started A diskette is in the optional external diskette drive and the diskette drive is set before the hard drive in boot order Remove the diskette from drive A and restart the system Operating system not found error message displays when the system is started If a CD disc is in the drive the system mi...

Страница 80: ...skette won t load Check that the drive does not have a diskette in it Check that the diskette is loaded correctly Check that the system unit power lamp is on and the power on screen appears on the LCD panel Check that the diskette is formatted If not format it See the operating system documentation Check that the diskette size is 1 44 MB If the diskette drive busy lamp does not light when loading ...

Страница 81: ...not at all Clean the mouse see Chapter 6 Preventive Maintenance If this does not help the mouse might need to be replaced Optical Drive Problems Check the following problems to see the possible cause and solution The drive is not reading a disc Check that the disc is inserted in the disc tray with the printed label side up Check that the disc is a data disc not a music disc Try a different disc to...

Страница 82: ...eping persists see the following table The table summarizes problems that might develop during system operation and lists in sequential order suggested corrective actions Problems and Solutions Problem Symptom Solution No power Power lamp on system does not light 1 Check that the AC power adapter is plugged into the DC In power socket on the back of the system unit Check that the other end of the ...

Страница 83: ... drive malfunction Optical hard drive lamp does not light but hard drive can be accessed 1 Check interface cable connections at drive and system board Hard drive controller failure message displayed 1 Check that the IDE channel and hard drive are enabled in Setup see Chapter 2 Cannot access hard drive 1 Check interface cable connections between hard drive and system board 2 Check AC power adapter ...

Страница 84: ...hat LCD panel interface cable and power cable are connected to system board see Chapter 3 and Chapter 4 5 Replace LCD panel see Chapter 3 PC Card does not work No output 1 Check PC Card for correct insertion in slot 2 Remove PC Card and insert in other slot 3 Check PC Card driver installation for IRQ or I O conflict 4 Replace PC Card with a different card to see if system works If card works repla...

Страница 85: ...bel side up 4 Check that driver software is loaded and not corrupted 5 Replace drive 6 Replace interface board see Chapter 3 7 Replace system board see Chapter 3 Cannot access drive 1 Check that driver software is loaded and not corrupted 2 Check that drive is secured in the optical drive bay connector see Chapter 3 3 Check the interface cable Replace as necessary 4 Check the AC power adapter Repl...

Страница 86: ...8 Service and Support Contact Information Web Site Services E mail to Support Services Technical Support Services ...

Страница 87: ... service or through your Internet account The NEC Solutions America Inc Web site contains general information about NEC Solutions America Inc and its products The Web site also contains press releases reviews and service and support information Look in the Service and Support area for the following technical documentation including Frequently Asked Questions user s guides reference manuals and war...

Страница 88: ...erica Inc also offers direct technical support through its Technical Support Center NEC Solutions America Inc support is for U S and Canadian customers only international customers should check with their sales provider Direct assistance is available 24 hours a day 7 days a week Call the NEC Solutions America Inc Technical Support Center toll free at 1 800 632 4525 U S and Canada only for system h...

Страница 89: ...9 Specifications Microdesktop System Keyboard Mouse AC Power Adapter Environmental and Safety Compliance ...

Страница 90: ...crodesktop conforms to NEC Very Small Form Factor and Flat Panel Display Specifications Dimensions Width 14 6 in 370 mm Depth 8 9 in 226 mm Height 15 5 in 393 5 mm Weight 16 05 lbs 7 3 kg LCD tilt 35 degrees up 5 degrees down LCD swivel 80 degrees right and left System Board NEC proprietary G1AMSA Processor Transmeta Crusoe TM5800 133 MHz or higher Front Side Bus FSB Clock 900 MHz or higher VCC 0 ...

Страница 91: ...ter Viewing angle 15 degrees up 35 degrees down 45 degrees left 45 degrees right Response time 45 ms typical Brightness adjustments Increase brightness button four levels of adjustment Decrease brightness button four levels of adjustment Defaults to maximum brightness on power off or unplugging system from the power outlet Supported Resolutions 320 x 200 256 High color mode X 320 x 240 256 High co...

Страница 92: ...oard port on LCD unit legacy board 6 pin mini DIN 6 connector PS 2 mouse port on LCD unit legacy board 6 pin mini DIN connector Line in jack on LCD unit system board mini jack Line out jack on LCD unit system board mini jack Microphone jack on LCD unit system board mini jack LAN connector on base unit legacy board RJ 45 connector DC IN connector on base unit legacy board Controls and LEDs On opera...

Страница 93: ... powered downstream ports Additional devices can be added with additional USB hubs supports the attachment of 127 devices per USB port USB HUB supports two devices speeds 1 5Mb s and 1 2Mb s 5 0 vdc power available from cable to power peripheral directly from keyboard current available can vary from 100ma to 500ma depending on the hub port Dimensions Width 18 6 in 472 mm Depth 7 1 in 179 mm Height...

Страница 94: ...ication Recommended Operating Environment Temperature 32 F to 95 F 0 C to 35 C 0 C to 32 C for systems with combo drive Relative Humidity 8 to 80 Administrative Compliance UL 1950 safety CSA C22 2 No 950 m89 TUV EN60950 1988 FCC part 15 Subpart J Class B emissions FCC part 68 IEC 950 safety VDE 0871 6 78 Class B emissions Compliance The system meets the compliance standards listed in the following...

Страница 95: ...omputer routines usually burnt into ROM that controls the real time clock keyboard disk drives video display and other peripheral devices bit Binary digit The smallest unit of computer data bits per second bps A unit of transmission Also called baud rate board Printed circuit board Board onto which computer components are soldered and thin wires are printed to connect the components boot To start ...

Страница 96: ...age on the display screen that indicates where the next entered data appears D diskette A thin flexible platter coated with a magnetic material for storing information diskette drive A magnetic drive that writes on and retrieves data from a diskette DSTN Double Scan Super Twisted Nematic A type of technology used in some LCD screen displays E enhanced VGA A video interface that offers more colors ...

Страница 97: ...pe that has controller electronics built into the drive and delivers high throughput interface A connection that enables two devices to communicate interrupt A special control signal from an I O device that diverts the attention of the microprocessor from the program to a special address K kilobyte KB 1024 bytes L LAN Local Area Network LCD Liquid Crystal Display An LCD consists of a thin sandwich...

Страница 98: ... that retains its data when system power is turned off Nonvolatile memory in a computer is a complementary metal oxide semiconductor CMOS chip which is backed up by an internal battery The backup battery preserves the clock calendar data and system configuration parameters stored in CMOS See volatile memory O operating system Set of programs that manage the overall operation of the computer overwr...

Страница 99: ...mputer a functional unit that interprets and executes instructions prompt A special symbol indicating the beginning of an input line Also a message that appears on the screen indicating that the user must take a certain action R RAM Random Access Memory A storage device into which data is entered and from which data is retrieved in a nonsequential manner read To extract data from a storage device ...

Страница 100: ...em microprocessor are connected T TFT Thin Film Transistor A type of LCD color screen that supports 256 colors and provides exceptional screen display V VGA Video Graphics Array Graphics technology that supports up to 256 K colors and a graphics resolution of 640 by 480 pixels volatile memory Storage media that loses its data when system power is turned off Standard memory and memory that you add ...

Страница 101: ... configuration 2 11 Power menu 2 6 2 14 quick boot 2 12 Security menu 2 6 2 13 Security mode 2 14 starting 2 6 Summary screen 2 13 supervisor password 2 13 system backup reminder 2 14 system memory 2 10 system power button 2 15 system sleep button 2 15 USB 2 0 2 12 user password 2 13 using 2 6 virus check reminder 2 14 BIOS update 2 16 Boards electrostatic discharge 4 2 interface board 1 9 layouts...

Страница 102: ... 4 4 parallel printer 1 8 9 4 PS 2 keyboard 1 8 9 4 PS 2 mouse 1 8 9 4 serial 1 8 9 4 specifications 9 4 system board 4 2 USB 1 9 9 4 Contact information 8 2 Controls 1 4 4 4 9 4 Cover lock bracket 1 11 3 4 CyberLink PowerDVD XP DVD software 1 10 D DC IN connector 9 4 DC power connector 1 9 DDR memory 1 3 Depot Repair Form 5 2 8 2 Depot repairs 5 2 Diagnostics 7 5 Dimensions 9 2 Disassembly base c...

Страница 103: ...5 4 parts lists 5 2 Interface board connectors and ports 4 5 description 1 9 removal 3 23 specifications 9 4 Internal features 1 3 J Jumpers how to set 2 4 location 2 3 4 3 settings 2 3 2 5 system board 2 3 2 5 K Kensington Security Standard lock 1 11 Key click 2 10 Keyboard 1 2 1 3 auto repeat delay 2 10 auto repeat rate 2 10 cleaning 6 2 key click 2 10 legacy USB support 2 10 Numlock 2 10 parame...

Страница 104: ...ee also LCD panel Mouse 1 2 1 3 cleaning 6 3 problems 7 4 PS 2 port 1 8 4 4 specifications 9 5 N NEC Solutions America Inc contact information 8 2 e mail to technical support 8 3 Mobile Solutions Division 8 2 support services 8 2 technical support services 8 3 telephone number 8 2 8 3 Web site 8 2 Network boot 2 14 Network Boot Agent 2 13 Numlock 2 10 O Operating system choosing 1 10 Windows 2000 ...

Страница 105: ...rogram 2 17 Resume On Modem Ring 2 15 Resume On Time 2 15 S Samsung panel 2 5 SDR memory 1 3 Security anti theft bracket 1 11 cover lock 1 11 diskette access 2 14 features 1 10 keyboard mouse lock 2 14 lock slot 1 11 menu 2 6 2 13 mode 2 14 network boot 2 14 password 1 10 system backup reminder 2 14 virus check reminder 2 14 Windows network security 1 11 Serial port 2 11 4 4 9 4 Service and suppor...

Страница 106: ...omponents 1 7 hard drive 1 8 hinge assembly 1 8 interface board 1 9 LCD panel 1 8 legacy board 1 8 optical drive assembly 1 9 system board 1 8 T Technical support 8 2 e mail support 8 3 services 8 3 Telephone number service and support 8 2 Tools 3 2 Troubleshooting CD ROM drive 7 4 diskette drive 7 3 keyboard mouse 7 4 LCD panel 7 3 optical drive 7 4 password forgotten 7 3 powering off 7 3 problem...

Страница 107: ... and receiver Connect the equipment to an outlet on a circuit different from the one to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Canadian Department of Communications Compliance Statement This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations pursuant to ICES 003 Issue 2 Revision 1 Av...

Страница 108: ... of the batteries LCD Panel Disposal The LCD lamp in the computer s LCD panel contains mercury Do not place a used LCD panel in your regular trash The panel must be collected recycled or disposed of in an environmentally approved manner Contact your local waste management officials for other information regarding the environmentally sound collection recycling and disposal of the LCD panel ...

Страница 109: ...to CA 95828 declare that the product NEC PowerMate eco is in conformity with part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation ...

Страница 110: ...819 200904 001 08 02 NEC Solutions America Inc Mobile Solutions Division www necsolutions am com mobilesolutions ...

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