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10-2 Software Maintenance

MH110/MH120 IP Wireless Telephone Setup and Administration Guide - Revision 1

Table 10-1

Normal Download Messages

When the update is complete, the Mobile Handset displays the login

screen or extension number, and is ready for use.

Download Failure or Recovery Messages

The following display messages indicate a failure or recovery situation

during the download process.

Table 10-2

Download Failure and Recovery Messages

Messages

Descriptions

Checking Code

Mobile Handset is contacting the TFTP Server to determine if it has a newer

version of software that should be downloaded.

Erasing Memory

Mobile Handset has determined that a download should occur and is erasing

the current software from memory. This message also displays a progress

bar. When the progress bar fills the display line the erase operation is

complete.

Updating Code

Mobile Handset is downloading new software into memory. This message

also displays a progress bar. When the progress bar fills the display line the

update operation is complete on that file.

Messages

Descriptions

Server Busy

Mobile Handset is attempting to download from a TFTP Server that is busy

downloading other phones and refusing additional downloads. The Mobile

Handset will automatically retry the download every few seconds.

TFTP ERROR(x):yy

A failure has occurred during the TFTP download of one of the files. (x) = The

file number which was being downloaded; yy is an error code describing the

particular failure. Possible error codes are:
01 = TFTP server did not find the requested file.
02 = Access violation (reported from TFTP server).
07 = TFTP server reported “No such user” error. Check the TFTP server

configuration.
81 = File put into memory did not CRC. The Mobile Handset will attempt to

download the file again.
FF = Time-out error. TFTP server did not respond within a specified period

of time.

Erase Failed

Download process failed to erase the memory in the Mobile Handset. This

operation will retry.

Waiting

Mobile Handset has attempted some operation several times and failed, and

is now waiting for a period of time before attempting that operation again.

Содержание MH110

Страница 1: ...MH110 MH120 IP Wireless Telephone Setup and Administration Guide July 2005 Revision 1 NEC Business Solutions Ltd Doc No NEC 9123 ...

Страница 2: ......

Страница 3: ... 1 1 Document Conventions 1 2 MH110 MH120 IP Quick Start Guide 2 1 Overview 2 1 Quick Start Guide 2 2 System Diagram 2 4 System Components 2 5 MH110 MH120 Mobile Handsets 3 1 Requirements 3 2 Display 3 2 Alphanumeric 3 3 Voice mail Icon 3 3 Ringing and Tones 3 3 Audio Features 3 4 Line Indicators 3 4 Mobile Handset Configuration 4 1 The Admin Menu 4 1 ...

Страница 4: ...ement 4 6 Restore Defaults 4 7 Site Survey Mode 4 7 Regulatory Domain 4 7 Security 4 8 NEC Options 4 9 OAI On Off 4 9 Set Admin P W 4 10 User defined Preferences 4 10 License Management 5 1 Requirements 5 1 Configuration Process 5 1 NEC VoIP Integration Factors 6 1 Voice Messaging Access 6 1 CODECs 6 1 DHCP 6 1 TFTP 6 2 DNS 6 2 Feature Programming 7 1 Overview 7 1 Feature Assignment 7 2 Feature Ac...

Страница 5: ...tion 9 1 Site Survey Mode 9 2 Detect dBm coverage 9 2 Detect Overlap or Conflicts 9 3 Confirm Supported Data Rates 9 4 Solving Coverage Issues 9 4 Software Maintenance 10 1 Upgrade Mobile Handsets 10 1 Normal Download Messages 10 1 Download Failure or Recovery Messages 10 2 Troubleshooting Mobile Handset Problems 11 1 Access Point Problems 11 1 Configuration Problems 11 2 Mobile Handset Status Mes...

Страница 6: ...iv Contents MH110 MH120 IP Wireless Telephone Setup and Administration Guide Revision 1 ...

Страница 7: ...Title Page 2 1 NEC IP telephony server architecture example 2 4 3 1 MH110 MH120 Mobile Handsets 3 1 3 2 The Display 3 3 7 1 Programmable Line or Feature Keys 7 2 7 2 Feature Access 7 4 9 1 Detect dBm coverage 9 2 9 2 Detect Overlap or Conflicts 9 3 9 3 Confirm signal strength and data rates 9 4 ...

Страница 8: ...vi Figures MH110 MH120 IP Wireless Telephone Setup and Administration Guide Revision 1 ...

Страница 9: ... Admin menu commands 4 3 4 4 Wireless Telephone Modes 4 4 4 5 Wireless Telephone Configuration Components 4 5 4 6 Optionally configured components 4 5 4 7 Navigation keys 4 10 4 8 Standby menu items 4 11 4 9 User defined preferences 4 11 6 1 DHCP options 6 2 7 1 Function key displays 7 3 7 2 Line key displays 7 3 7 3 Menu key displays 7 3 10 1 Normal Download Messages 10 2 10 2 Download Failure an...

Страница 10: ...viii Tables MH110 MH120 IP Wireless Telephone Setup and Administration Guide Revision 1 ...

Страница 11: ...conventions used in the MH110 MH120 Wireless Telephone Setup and Administration Guide Chapter 2 MH110 MH120 IP Quick Start Guide This chapter contains a Quick Start Guide and descriptions for MH110 MH120 IP UNIVERGE WL Mobile Handsets which are mobile handsets for workplace IP telephone systems Chapter 3 MH110 MH120 Mobile Handsets This chapter discusses the requirements for the MH110 MH120 Mobile...

Страница 12: ...ooting Mobile Handset Problems This chapter discusses problem sources that determine the best method of approaching any specific situation when using and troubleshooting Mobile Handsets Document Conventions This guide uses the conventions listed in Table 1 1 Table 1 1 Document Conventions When you see It means Example Boldfaced Field names Button names Drop down list names Commands keywords or oth...

Страница 13: ...s Press F1 to access the online help Click Right click Click the left mouse button Click the right mouse button Click OK to save your changes Right click and select Delete from the shortcut menu Warning Used to warn against possible human injury or risk of death from an action or event Caution Used when equipment or data could be damaged by an action or event Important Emphasizes a MUST read state...

Страница 14: ...1 4 Introduction MH110 MH120 IP Wireless Telephone Setup and Administration Guide Revision 1 ...

Страница 15: ...er an 802 11b wireless Ethernet LAN providing users a wireless voice over IP VoIP extension By seamlessly integrating with the NEC IP telephony system Wireless Telephone users are provided with high quality mobile voice communications throughout the workplace The Wireless Telephone gives users the freedom to roam throughout the workplace while providing all the features and functionality of an IP ...

Страница 16: ...y the MH120 Wireless Telephone system This requires that multicasting be enabled on the subnet used for the MH110 MH120 Wireless Telephones SVP Server and Telephony Gateways Routers are typically configured with filters to prevent multicast traffic from flowing outside of specific domains The wireless LAN can be placed on a separate VLAN or subnet to reduce the effects of broadcast and multicast t...

Страница 17: ... have the proper versions of software Note Ensure you have the following versions 173 xxx svp100 toc 174 xxx zvmlinux 175 xxx flashfs Wireless Telephone Configure your Wireless Telephone to ensure that it is associated with the Wireless LAN has the appropriate software and has the correct IP address for the supported NEC IP telephony system Refer to Chapter 5 License Management for detailed instru...

Страница 18: ... Setup and Administration Guide Revision 1 System Diagram Figure 2 1 shows the NEC components residing on a network with the NEC IP telephony system access points APs and wireless LAN Ethernet Switched Hub Figure 2 1 NEC IP telephony server architecture example SVP SERVER ...

Страница 19: ... efficiently and with minimum or no delay SVP Server is fully compatible with the IEEE 802 11b standards The SVP Server is an Ethernet LAN appliance that works with the AP to provide QoS on the wireless LAN All Protims packets to and from the MH110 MH120 pass through the SVP Server and are encapsulated for prioritization as they are routed to and from the supported NEC VoIP solution or other Mobil...

Страница 20: ...iple subnets as long as the SVP Server and access points are on the same subnet However in such networks it is possible for the quality of service QoS features of the SVP Server to be compromised and voice quality may suffer Any network that consists of more than a single Ethernet switch should be thoroughly tested to ensure any quality issues are detected NEC DtermIP 16LD The wired LAN desksets p...

Страница 21: ...control Softkey Function display area Softkey D Softkey C Power Off End Call Menu Battery release Line Microphone Headset jack Charging contacts Function Battery release Push to talk radio control Earpiece Right arrow Voicemail icon Shortcut menu Main display area Softkey Function display area Softkey D Softkey C Power Off End Call Menu Line Microphone Headset jack Charging contacts Power On Start...

Страница 22: ...s Radio frequency 2 400 24835 GHz Transmission type Direct Sequence Spread Spectrum DSSS Transmit data rate Up to 11 Mb s Radio QoS SVP Server Wireless security Wired Equivalent Privacy WEP 40 bit and 128 bit FCC certification Part 15 247 Management DHCP TFTP Voice encoding G 711 G 729a ab VoIP Protocols Protims Transmit power 100mW peak 10 mW average Display Pixel based up to 4 line x 18 characte...

Страница 23: ... not implemented in the Mobile Handset such as definable and special characters Press the FCN key while off hook to scroll through features and emulated keys Press the LINE key while off hook to scroll through the line memory keys Voice mail Icon The Voicemail icon is controlled only by the OAI application Ringing and Tones The ringing types are programmed by the Mobile Handset user into the Mobil...

Страница 24: ... switch should not be programmed to support such features on the Mobile Handset Line Indicators The line indicators on the Mobile Handset will convert to a solid or flashing number to mimic the icons next to Line keys on the NEC DtermIP 16LD The text that appears next to the line keys on the IP Phone is accessed on the Mobile Handset by pressing the LINE key NOTE Line keys must be programmed on Li...

Страница 25: ...u described in the User defined Preferences on page 4 10 This information is also provided in the end user manual Chapter Topics The Admin Menu User defined Preferences The Admin Menu The Admin Menu contains configuration options that are stored locally on each Mobile Handset Every Mobile Handset is independent and if the default settings are not desired the admin options must be set in each Mobil...

Страница 26: ...ciated with that key Example Press 2 repeatedly and you will see 2 A B and C a b and c Table 4 2 describes keys which allow you to enter non numeric characters or other characters not represented on the keypad Table 4 2 Special Characters Buttons Softkeys Descriptions Up Down buttons Display previous next menu item Select button Selects the menu item or option OK softkey Selects the menu item or o...

Страница 27: ...3 lists the Admin Menu commands Detailed descriptions of each command appear in the following sections IP Address on page 4 4 ESSID on page 4 6 License Management on page 4 6 Restore Defaults on page 4 7 Site Survey Mode on page 4 7 Regulatory Domain on page 4 7 Security on page 4 8 NEC Options on page 4 9 OAI On Off on page 4 9 Set Admin P W on page 4 10 Table 4 3 Admin menu commands Admin Menu I...

Страница 28: ...y Information Default Key Key Length Key 1 4 Rotation Secret Cisco FSR Username Password Extension number OAI on off Enable OAI Disable OAI Admin PW Admin Menu Items 2nd Level 3rd Level 4th Level Modes Descriptions Use DHCP Will use Dynamic Host Configuration Protocol to assign an IP address each time the Mobile Handset is turned on If DHCP is enabled the Mobile Handset also receives all other IP ...

Страница 29: ...e Handsets If this feature is configured not set to 0 0 0 0 or 255 255 255 255 either via Static IP configuration or using DHCP option 66 TFTP Server or the Boot server next server siaddr field the Mobile Handset will check for newer software each time it is powered on or comes back into range of your network This check takes only a second and ensures that all Mobile Handsets in your network are k...

Страница 30: ... the Mobile Handset to use only the ESSID established at first learn at all subsequent power ons This ESSID is retained by the Mobile Handset until the ESSID option is reselected Learn Always allows the Mobile Handset to automatically learn the ESSID at each power on or loss of contact with the wireless LAN out of range This may be useful if the Mobile Handset will be used at more than one site St...

Страница 31: ...orth America on the Mobile Handset display FCC requirements dictate that the menu for changing the domain be available by password which in our case is the LINE key To change the domain press LINE and then enter the digits that represent the site s domain Note that both digits must be entered 01 North America 02 Europe except Spain and France Japan channels 1 13 04 Spain 05 France REFERENCE Refer ...

Страница 32: ... either 40 bit or 128 bit depending on the key length specified for use at this location Key 1 4 Scroll to the key option that corresponds to the Default Key that was entered above Enter the encryption key as a sequence of hexadecimal characters Use the 2 and 3 keys to access hexadecimal digits A F use the Right Arrow key to advance to the next digit and the Left Arrow key to backspace For 40 bit ...

Страница 33: ...responds to this Username NEC Options The NEC Options menu includes the following sub menus NEC PBX IP DRS Self Port DRS Far Port PROTIMS Port RTP Port NGT Port and Listen Port The administrator enters the NEC Telephony Servers IP Address in the NEC PBX IP menu All other parameters should remain at the default value OAI On Off NEC s Open Application Interface OAI enables third party computer appli...

Страница 34: ...hold FCN briefly to open the user options menu Table 4 7 Navigation keys NOTE If you exit with no entry the password is erased and the display will not require it before displaying the Admin Menu REFERENCE User defined preferences are also covered in the MH110 MH120 UNIVERGE WL Mobile Handsets User Guide The system administrator can refer to this list for more information about customizing Mobile ...

Страница 35: ...ation Select one of the following from the Telephone Ring menu Normal Ring an audible alert Vibrate Ring Vib Norm Ring vibrate for five seconds and then audible alert for subsequent rings Note The Auxiliary Ring modes are reserved for future use The ring type currently in use displays with an asterisk Noise Mode Provides options that describe the noise level in your environment Selecting the corre...

Страница 36: ...re it is merely displayed and may not be changed Extension Allows you to enter the user extension for this Mobile Handset This number is for display purposes only entering it does not assign the extension in the host telephone system Push to talk Displays the menu for the two way radio feature in the MH120 The Channel option allows you to select a channel 1 8 to send and receive radio messages The...

Страница 37: ...ansfer Chapter Topics Requirements Configuration Process Requirements A wireless LAN must be properly configured and operational through the use of 802 11b wireless access points The supported NEC IP telephony system must also be connected to your network and completely operational A TFTP Server must be available on the network in order to load the appropriate software into the Mobile Handsets Fin...

Страница 38: ...ormed in the download process Upon completion of the update process the handset will re boot with the new firmware Step 8 If the Mobile Handset is statically configured you may now enter the SVP IP address and RTC address as detailed in Step 3 Step 9 Register the Mobile Handset with the supported NEC VoIP solution as if it were a NEC DtermIP 16LD and properly label the handset with the appropriate...

Страница 39: ...DECs There is no setting required on the Mobile Handset DHCP Dynamic Host Configuration Protocol DHCP is a standardized protocol that enables clients to be dynamically assigned with various configuration parameters such as an IP address subnet mask default gateway and other critical network configuration information DHCP servers centrally manage such configuration data and are configured by networ...

Страница 40: ... better at remembering friendly names than number based addresses so it is necessary to translate user friendly names into addresses that the network can recognize The Mobile Handset will use DNS to automatically translate names into IP addresses for these components TFTP Server and the SVP Server Options Descriptions 1 Subnet Mask 3 Default Gateway 6 DNS Server 15 Domain Name 66 TFTP Server 151 S...

Страница 41: ...20 UNIVERGE WL Mobile Handsets Chapter Topics Overview Feature Assignment Feature Access Overview The button mapping from the NEC DtermIP 16LD to the MH110 MH120 UNIVERGE WL Mobile Handsets is designed to preserve nearly all of the functionality of the IP Phone within a small mobile device All telephone functions and messaging features are supported if possible ...

Страница 42: ...sing the LINE or FCN key in the active off hook mode or the MENU key while in the active on hook mode Lines and features may be selected in two ways either by using the shortcut key that is displayed next to the label on the list of options or by using the Up Down and Select side buttons to scroll through and select an option Feature Assignment Table 7 1 through Table 7 3 show how the Wireless Tel...

Страница 43: ...umber label 1 4 shortcut plus the label in sequence as received from PBX Unlabeled keys will not be displayed Line 1 4 Menu key display s Emulates programmed features 1 9 0 shortcut plus label in sequence as received from PBX Unlabeled keys will not be displayed Menu 1 to 9 0 If no shortcut is available the feature must be activated through the side buttons NOTE If an Open Application Interface OA...

Страница 44: ...e default line icon any voice mail icon softkey and feature key labels The Mobile Handset is off hook and there is a dial tone While in the active state you may switch to any display Line Feature or Menu by pressing its corresponding key Pressing a softkey will activate the feature displayed Figure 7 2 Feature Access Earpiece Right arrow Voicemail icon Shortcut Menu Main display area Softkey Funct...

Страница 45: ...also use the Up Down and Select buttons to scroll through the displays and activate the line appearances on this list Press the End Call key to exit the Line Appearance list Menu Display While off hook press the MENU key to view the shortcut keys and assigned extensions for features programmed to the programmable line and feature keys Press the MENU key again to display the second page of the list...

Страница 46: ...d shortcut key Pressing FCN repeatedly will display the remaining items on the list as shown in the preceding table OAI options appear at the end of the list All OAI keys will preempt shortcuts assigned to other keys Activate the fixed features on the off hook Mobile Handset by pressing FCN the shortcut key You may also use the Up Down and Select buttons to scroll through and activate the features...

Страница 47: ...creen Step 2 Login using the proper login id and password Any error messages should clear Step 3 Press the Start Call key The extension number should be replaced by information from the supported NEC VoIP solution and you should hear dial tone Step 4 Place a call and listen to the audio quality End the call by pressing the End Call key Step 5 Place a call to the Mobile Handset and verify ring answ...

Страница 48: ...8 2 Testing a Mobile Handset MH110 MH120 IP Wireless Telephone Setup and Administration Guide Revision 1 ...

Страница 49: ...ation The installer should not leave the site before performing installation verification These tests must be performed in typical operating conditions especially if heavy loads occur Testing sequence and procedure is different for every installation Generally you should organize the test according to area and volume placing numerous calls to others who can listen while you perform coverage tests ...

Страница 50: ... is being obtained A Waiting message indicates the system is not configured properly and the Mobile Handset cannot find any APs Detect dBm coverage As you walk the perimeter the two line display will show the top four access points that the Mobile Handset can contact in a code as illustrated below Figure 9 1 Detect dBm coverage XXX1 through XXX4 are the last four digits of the access points MAC ad...

Страница 51: ...ccess points Use this information to detect overlaps or conflicts in access point signaling Figure 9 2 Detect Overlap or Conflicts XXX1 through XXX4 are the last four digits of the access points MAC address ZZ is the channel number that the access point is using It is preferable that no overlaps exist anywhere in your facility If the site survey mode indicates two APs using the same channel then a...

Страница 52: ...a rates one AP at a time In any location you may click the RIGHT ARROW key to display the second best AP click the RIGHT ARROW again to display the third best and so on to the fourth best The LEFT ARROW key steps you back to the first best Each data rate 1 2 5 5 or 11Mb s that is supported by the AP is shown Those rates that are in the Basic Rate set sometimes referred to as required rates are ind...

Страница 53: ...Handsets Download Failure or Recovery Messages Upgrade Mobile Handsets After software updates are obtained from NEC they must be transferred to the appropriate location in the LAN to update the code used by the Mobile Handsets MH110 MH120 UNIVERGE WL Mobile Handsets allow over the air transfer of software updates from the designated TFTP server to the Mobile Handsets The downloader function in the...

Страница 54: ...r When the progress bar fills the display line the update operation is complete on that file Messages Descriptions Server Busy Mobile Handset is attempting to download from a TFTP Server that is busy downloading other phones and refusing additional downloads The Mobile Handset will automatically retry the download every few seconds TFTP ERROR x yy A failure has occurred during the TFTP download of...

Страница 55: ...solate the AP causing these types of problems If the Mobile Handset itself is suspected conduct a parallel Site Survey with a Mobile Handset that is known to be properly functioning In range Out of range service will be disrupted if a user moves outside the area covered by the wireless LAN access points Service is restored if the user moves back within range If a call drops because a user moves ou...

Страница 56: ... incorrect programming of the AP Mobile Handset Status Messages Mobile Handset status messages provide information about the MH110 MH120 Handset s communication with the AP and host telephone system The following table summarizes the status messages in alphabetical order Table 11 1 Mobile Handset Status Messages REFERENCE Refer to the Configuration Note for the AP in use at the site Messages Descr...

Страница 57: ...during download If the error repeats check that the download image on the TFTP server is not corrupted Code Mismatch The software loaded into the Mobile Handset is incorrect for this model phone Replace the software image on the TFTP server with software that is correct for the phone model DHCP Error 1 4 DHCP Error 1 The Mobile Handset cannot locate a DHCP server It will try every 4 seconds until ...

Страница 58: ...r still persists contact NEC Technical Support and report the error Network Busy All APs are full or busy Try call again later No Host IP The Mobile Handset is configured for static IP as opposed to use DHCP and no valid host IP address the Mobile Handset s IP address has been entered Enter a valid IP address in the configuration settings or change to use DHCP No IP address Invalid IP Check the IP...

Страница 59: ...Support Press End Call If your call has ended Press the Power Off End Call key to return to standby mode Restart Command The Mobile Handset received a restart command from the supported NEC VoIP solution None The Mobile Handset will automatically restart in a few seconds Select License The correct protocol has not been selected from the license set Using the administrative menus select one license...

Страница 60: ... For other messages power off the Mobile Handset then turn it on again to retry the download If the error repeats note it and contact NEC Technical Support Updating Code Mobile Handset is downloading new software into memory None When the progress bar fills the display line the update operation is complete on that file Updating The Mobile Handset is internally updating its software images None The...

Страница 61: ...For additional information or support on this NEC Business Solutions product contact your NEC Business Solutions representative ...

Страница 62: ...MH110 MH120 IP Wireless Telephone Setup and Administration Guide NEC 9123 Revision 1 NEC Business Solutions Ltd ...

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