Section 16- Troubleshooting
Error: Code 8
This error code is most likely to occur if the Windows account that is currently logged into Windows does not have read
and write access to the folder c:\nanodrop data or one of its subfolders. See your PC administrator to make sure that all
users of the NanoDrop software operate with a Windows account that has the appropriate access.
Can’t Find LabView RunTime Engine…
This error message likely means that one or more of the software components have been removed or corrupted. If this
occurs, reinstall the Labview Runtime engine by selecting Start
Æ
Programs
Æ
NanoDrop
Æ
Utilities
Æ
Runtime Installer.
Report Format Loading Error
This error occurs when the user does not have “Write” access to one of the report format files located at c:\nanodrop
data\custom report formats or the file has been moved from this folder. Contact your PC administrator to give all users
Read and Write access to this folder. Replace the files if they have been removed. If the file cannot be located, reinstall
the software.
Other Software Error Messages
Can’t find file OOIDRV.INI…
This error occurs when trying to install the software without administrator privileges. Contact your system administrator to
install the software.
Source Error…
This error indicates that there is insufficient light getting through to make good absorbance measurements. Check that the
sampling arm is in the down position and the power is connected.
Error 9003
This error indicates that the monitor resolution is below the 1024x768 required. Check the computer settings. Be sure that
the start menu tool bar is set to the bottom and not along the side.
Low Detector Bias…
This occurs when the software has detected a problem with the detector. Contact NanoDrop Technologies or your
distributor if you encounter this error.
OOIDRV\ Timeout
This error occurs when a necessary file is deleted as a previous version of the software is uninstalled. Reinstall the
newest software to correct the problem.
EZUSB.SYS Cannot Be Found…
If this error message appears, do the following:
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