20
The Interface Solution Experts
THZ & TDZ
Troubleshooting the PC Software
With the large variety of PC manufacturers that exist
today, there is always the small chance that a par-
ticular PC will not work with a particular piece of
software.
We have provided quick fixes in case you have any
compatibility problems with the HelpMap Navigation
System.
When I try to run the HelpMap software, it gives
me an error that says the HHCtrl.ocx is either old
or needs to be updated. What can I do?
You are probably running Internet Explorer 3.0 or
earlier.
First, verify that you have a copy of Internet Ex-
plorer, then check the version by going to the “Help”
and “About Internet Explorer” menu in Internet Ex-
plorer program. If you have an older version, you
can download a newer version of Internet Explorer
from the Microsoft website (www.microsoft.com), or
you can update your existing software by following
the directions below.
We provide two utility disks (labeled
Utility Disk 1
and
Utility Disk 2) that will update your Internet
Explorer so that it can run HelpMap. To install these
disks, follow the directions on their labels.
Installing the programs on these two disks should
update your Internet Explorer software so that you
can access the HelpMap Navigation System.
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