Using PAYD Pro® for Android™ Reference Guide
76
Issue
Solution
You cannot
remember your
sign-in
password or
quick PIN.
1.
Reset your password (see page 40), or reset your quick PIN (see page 41).
The "Export
Report" button
does not
display on the
"Reports"
screen.
1.
Set an email address to receive exported reports (see page 32).
2.
Redo the report and try exporting it again (the
Export Report
button should now
display near the top of the "Reports" screen).
Nothing
happens when
you
tap the contacts
icon
(
).
Your mobile device's privacy settings are configured to deny the PAYD App access your
device's contacts list, or you do not have any contact listings stored on your device.
1.
Configure your device's privacy settings to allow the PAYD App to access to your
device's contacts list, and then retry to access your contacts list from the PAYD App.
A location map
does not
display on a
transaction's
"Details"
screen.
Your mobile device is not configured to use location services and/or the PAYD App does
not have access to your device's location data.
1.
To enable
location mapping,
see page 29.
You want to
determine the
version number
of the PAYD
App.
1.
Determining the PAYD App's version number
(page 34).
