6. Troubleshooting
6.3 Troubleshooting
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Problem 4: After installing NC System Device Driver, the message of "NC Card not respond!"
appears when Windows is started up.
Possible causes are as follows:
• NC Card is not mounted on the personal computer properly.
• The rotary switch on NC Card is not set up properly.
Check the settings and mounting of NC Card.
In addition, the following causes are also possible.
• An old version of BIOS is installed on the personal computer.
• BIOS is not set properly on the personal computer.
For some types of BIOS, it may be necessary to set up the cache of expansion memory
addresses and memory shadow. In this case, set the cache of expansion memory addresses and
memory shadow to "Disabled."
Problem 5: There is no rotary switch (DPADR, IOPADR, and IRQ) on ISA NC Card.
You may use an incorrect NC Card. Check that the card name printed on the NC Card reads
HR621B or HR623C. In addition, confirm that card’s present state (an alphabet stamped on the
card in ink) is one of C-Z.
Problem 6: Windows starts up, however, the LED of NC Card is not blinking but remains "8."
NC System Device Driver has not been installed or disabled temporarily.
Display the "Device Manager" of "System" from Control Panel, and confirm that NC System
Device Driver is installed. Install Device Driver if it has not been installed. In addition, confirm that
the [Device usage] checkbox is checked on the [General] page of the Properties sheet of NC
System Device Driver. Check the checkbox if it has not been checked.
Problem 7: Although Windows starts up normally when the personal computer is turned on, the
LED of NC Card is not blinking. (Expect “8.” is displayed in the LED.)
NC data have been destroyed or NC System has gone down. First, turn on the personal
computer again. If condition does not change after the computer is restarted, initialize the NC
Card memory.
If the memory is initialized properly, install NC standard parameters. Here, use the file saved in
the chapter of "Backing Up NC parameters" to install the NC parameter file (parmet.bin).
If the memory is not initialized successfully, open "System" from "Control Panel," and delete NC
System Device Driver before installing NC System Device Driver again.
Problem 8: When starting the file transfer utility or an MMI application, "device cannot open" or
error No. 0x82000008 is displayed.
The device driver for Runtime Library may not be installed properly. The device driver is installed
when Runtime Library is installed. Refer to chapter 4.4.1 “Installing Runtime Library" and install
the device driver for Runtime Library.
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