Section 8 - Customer Assistance Information
Page 124
90-8M0057081
eng
MARCH 2011
Owner Service Assistance
Local Repair Service
Always return your Cummins MerCruiser Diesel (CMD) powered boat to your authorized dealer should the need for service arise.
Only he has the factory trained mechanics, knowledge, special tools and equipment, and the genuine Quicksilver parts and
accessories to properly service your engine should the need occur. He knows your engine best. Contact 1‑800‑DIESELS to locate
your closest distributor.
Service Away From Home
If you are away from your local dealer and the need arises for service, contact the nearest Cummins MerCruiser Diesel authorized
dealer. Refer to the Yellow Pages of the telephone directory or by using the service locator on the Cummins MerCruiser Diesel
website (www.cmdmarine.com). If, for any reason, you cannot obtain service, contact the nearest Regional Service Center.
Outside the United States and Canada, contact the nearest Marine Power International Service Center.
Stolen Power Package
If your power package is stolen, immediately advise the local authorities and Cummins MerCruiser Diesel of the model and serial
number(s) and to whom the recovery is to be reported. This information about the stolen motor is placed into a file at Cummins
MerCruiser Diesel to aid authorities and dealers and distributors in the recovery of stolen motors.
Attention Required After Submersion
1. Before recovery, contact an Cummins MerCruiser Diesel Authorized Repair Facility.
2. After recovery, immediate service by an Cummins MerCruiser Diesel Authorized Repair Facility is required to prevent serious
damage to power package.
Replacement Service Parts
!
WARNING
Avoid fire or explosion hazard. Electrical, ignition, and fuel system components on Cummins MerCruiser Diesel products comply
with U.S. Coast Guard rules to minimize risk of fire or explosion. Do not use replacement electrical or fuel system components
that do not comply with these rules. When servicing the electrical and fuel systems, properly install and tighten all components.
Marine engines are expected to operate at or near full throttle for most of their life. They are also expected to operate in both fresh
and saltwater environments. These conditions require numerous special parts. Exercise care when replacing marine engine parts,
as specifications are quite different from those of the standard automotive engine.
Since marine engines must be capable of running at or near maximum RPM much of the time, special pistons, camshafts, and
other heavy‑duty moving parts are required for long life and peak performance.
These are but a few of the many special modifications that are required in Cummins MerCruiser Diesel marine engines to provide
long life and dependable performance.
Parts and Accessories Inquiries
All inquiries concerning Quicksilver replacement parts and accessories should be directed to your local authorized dealer. The
dealer has the necessary information to order parts and accessories for you if he does not have them in stock. Only authorized
dealers can purchase genuine Quicksilver parts and accessories from the factory. Cummins MerCruiser Diesel does not sell to
unauthorized dealers or retail customers. When inquiring on parts and accessories, the dealer requires the engine model and
serial numbers to order the correct parts.
Resolving a Problem
Satisfaction with your Cummins MerCruiser Diesel product is very important to your dealer and to us. If you ever have a problem,
question, or concern about your power package, contact your Cummins MerCruiser Diesel Authorized Repair Facility. If additional
assistance is required, take these steps:
1. Talk with the dealership’s sales manager or service manager. If this has already been done, then contact the owner of the
dealership.
2. If you have a question, concern, or problem that cannot be resolved by your dealership, please contact your local distributor
of Cummins MerCruiser Diesel products for assistance. The distributor will work with you and your dealership to resolve all
problems.
The service office will need the following information:
•
Your name and address
•
Daytime telephone number
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