13
Mercedes-Benz Wallbox
| Error detection and solutions
Error detection and solutions
Should a malfunction occur during operation of the Mercedes-Benz Wallbox, this is shown by the indicator LEDs on the lower
part of the housing cover as an error code. To indicate certain operating states, the LEDs may...
... be illuminated
(continuous ON)
... flash
... be extinguished
(continuous OFF).
The following chapter describes how you recognize operating states as well as error codes and which measures you can take
to resolve them.
Disruptions to the operation of the wallbox and
solutions
For secure operation, the Mercedes-Benz Wallbox must be protected by external MCB(s) and RCCB in the domestic power
supply. To take suitable measures and restore operation in case of malfunction, you must first clearly identify the type of error.
The following errors may occur:
Type of error
Possible cause
Suggested solution
LEDs are not functioning.
The wallbox does not have a
power supply.
The power supply is interrupted within the domestic electrical infrastructure: Check the upstream
MCB(s) and RCCB and switch them back on if required. If the error repeats or occurs permanently,
contact your local Mercedes-Benz technical support.
The wallbox has not been
connected in accordance
with the respective type of
mains power connection for
the country of installation.
Check your mains connection scheme using the overview of country-specific mains connection
schemes on page 26 in this manual or on the
www.yourwallbox.de
website using the following
link:
www.yourwallbox.de/Mains_Connection_Schemes
If necessary, please change your mains connection scheme according to this overview.
An internal fault has
occurred in the wallbox.
The wallbox must be replaced. In this case, please always contact your local Mercedes-Benz technical
support.
The electric vehicle is not
recognized.
The charging cable is not
properly plugged into the
vehicle.
Remove the recharge plug from the vehicle and plug it back in: Should the error persist, check the
Mode 3 charging cable and contact your local Mercedes-Benz technical support.
The indicator LEDs show an
error message.
The Mercedes-Benz Wallbox
detects a malfunction.
Please reinitiate the charging procedure: If the error repeats or occurs permanently, take the wallbox
out of operation (see "Taking the product out of and back into operation" on page 20) and contact
your local Mercedes-Benz technical support.
PLEASE NOTE!
Should the power supply be faulty, please take the wallbox out of operation (see “Taking the product out of and back into
operation” on page 20) and contact your local Mercedes-Benz technical support.
Error codes and solutions
To represent certain errors, the indicator LEDs will illuminate and flash in a specific, repeating pattern. Error codes F1 to F10
are displayed at 200 ms intervals: LEDs may be illuminated or extinguished permanently, or may flash for 200 ms. You can
find the correlations between visual display and errors in the following list:
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