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13

Mercedes-Benz Wallbox

 | Error detection and solutions 

Error detection and solutions

Should a malfunction occur during operation of the Mercedes-Benz Wallbox, this is shown by the indicator LEDs on the lower 
part of the housing cover as an error code. To indicate certain operating states, the LEDs may...

... be illuminated  

(continuous ON)

... flash

... be extinguished  

(continuous OFF).

The following chapter describes how you recognize operating states as well as error codes and which measures you can take 
to resolve them.

Disruptions to the operation of the wallbox and 

solutions

For secure operation, the Mercedes-Benz Wallbox must be protected by external MCB(s) and RCCB in the domestic power 
supply. To take suitable measures and restore operation in case of malfunction, you must first clearly identify the type of error. 
The following errors may occur:

Type of error 

Possible cause

Suggested solution

LEDs are not functioning.

The wallbox does not have a 
power supply.

The power supply is interrupted within the domestic electrical infrastructure: Check the upstream 
MCB(s) and RCCB and switch them back on if required. If the error repeats or occurs permanently, 
contact your local Mercedes-Benz technical support.

The wallbox has not been 
connected in accordance 
with the respective type of 
mains power connection for 
the country of installation.

Check your mains connection scheme using the overview of country-specific mains connection 
schemes on page 26 in this manual or on the

 www.yourwallbox.de

 website using the following 

link:  

www.yourwallbox.de/Mains_Connection_Schemes

If necessary, please change your mains connection scheme according to this overview.

An internal fault has 
occurred in the wallbox.

The wallbox must be replaced. In this case, please always contact your local Mercedes-Benz technical 
support.

The electric vehicle is not 
recognized.

The charging cable is not 
properly plugged into the 
vehicle.

Remove the recharge plug from the vehicle and plug it back in: Should the error persist, check the 
Mode 3 charging cable and contact your local Mercedes-Benz technical support.

The indicator LEDs show an 
error message.

The Mercedes-Benz Wallbox 
detects a malfunction.

Please reinitiate the charging procedure: If the error repeats or occurs permanently, take the wallbox 
out of operation (see "Taking the product out of and back into operation" on page 20) and contact 
your local Mercedes-Benz technical support.

PLEASE NOTE!

Should the power supply be faulty, please take the wallbox out of operation (see “Taking the product out of and back into 
operation” on page 20) and contact your local Mercedes-Benz technical support.

Error codes and solutions

To represent certain errors, the indicator LEDs will illuminate and flash in a specific, repeating pattern. Error codes F1 to F10 
are displayed at 200 ms intervals: LEDs may be illuminated or extinguished permanently, or may flash for 200 ms. You can 
find the correlations between visual display and errors in the following list:

Содержание 3W72M2

Страница 1: ...Mercedes Benz Wallbox Installation manual for specialist electrical contractors ...

Страница 2: ...ocal Mercedes Benz technical support This manual in its entirety or in parts must not be reproduced stored electronically or otherwise transmitted electronically electrically mechanically optically chemically by photocopy or as an audio recording without express written permission Version 1 1 MB IM Wallbox 2017 03 06 Article No 0301482_c ...

Страница 3: ...tion site 6 Requirements for the power supply 7 Mechanical installation of the mounting plate 7 Taking the wallbox into operation 11 Error detection and solutions 13 Disruptions to the operation of the wallbox and solutions 13 Error codes and solutions 13 Setup and testing modes 16 Taking the product out of and back into operation 20 Returning your wallbox 20 Appendix 21 Technical specifications 2...

Страница 4: ...iv ...

Страница 5: ...uired for installing the wallbox taking it into operation as well as for resolving malfunctions during operation For quick and easy reference certain sections of this manual are specially formatted Descriptions listing equally valid options as is the case here are indicated by bullet points Descriptions that describe performing a function are shown in the form of numerical lists indicating the ord...

Страница 6: ...box to check whether the wallbox has been approved to be installed and operated in your country The wallbox must be installed connected and approved for operation according to local rules and regulations by a qualified specialist electrical contractor The wallbox does not contain a residual current circuit breaker RCCB It must be installed in the upstream power supply and exclusive to the supply c...

Страница 7: ...operation of the device Disregard of or actions contrary to the safety information and instructions contained in this manual may lead to electric shock fire severe injury and or death The Mercedes Benz Wallbox must be installed by a qualified specialist electrical contractor connected according to local regulations and norms and subsequently checked and approved for operation Malfunctions affectin...

Страница 8: ...the device comply with the parameters of your local electricity grid and that the rated output is not exceeded during the charging procedure The wallbox should not be installed in areas of high pedestrian traffic Installation along thoroughfares and marked escape routes should be especially avoided Never install the wallbox in a confined space In particular you must ensure that the vehicle can be ...

Страница 9: ...arging process must be separately authorized via the integrated key switch Unpacking and components included The Mercedes Benz Wallbox package includes a range of accessory components needed for installation and proper operation Therefore please check immediately after unpacking together with the customer if required whether the following compo nents are included Component Quantity Description Wal...

Страница 10: ...the installation site Your Mercedes Benz Wallbox is an electrical device and is therefore subject to particular requirements for indoor and outdoor installation In selecting the installation site you must consider the following points Consider all local regulations for electrical installations fire protection and accident prevention The wallbox must be installed where it is freely accessible to al...

Страница 11: ...ar The power supply for the wallbox must always be protected by its own MCB and RCCB at least Type A Please always observe current national regulations regarding the selection of MCB and RCCB Depending on the country an RCCB with a different tripping characteristic e g Type B may be prescribed The wallbox does not have a dedicated ON OFF switch If you want to take the wallbox out of operation you ...

Страница 12: ...stallation Otherwise there is a risk of severe injury through electric shock or even death Proceed as follows to drill the holes using the mounting plate 1 Ensure that a sufficiently dimensioned power supply is available at the desired installation site Otherwise a power supply must be installed especially 2 The mounting plate has pre molded cable inlets for the power supply on its upper edge as w...

Страница 13: ... PLEASE NOTE The strain relief is not required if the power supply enters from the rear 83 7 Now open the housing cover of the wallbox using the triangular key sup plied and flip it towards the front PLEASE NOTE Take special care with this and protect the housing cover against scratching and other external damage If possible only remove the protective film from the housing cover just before comple...

Страница 14: ...he mounting plate 12 If using a power supply with flexible wires ensure that the stripped ends are fitted with wire end ferrules Loosen the lower screws in the terminal blocks insert the wires into their respective terminal and tighten with a torque of 2 5 to 3 Nm The wiring sequence is shown in the following diagram and table The supply cable for the single phase model variant A0009060307 is conn...

Страница 15: ...dingly before you replace the electronic components cover and then take the wallbox into operation This is described in detail in section Setup and testing modes on page 16 and following Please note that the rated current indicated on the product label and configured in the firmware must under no circum stances be exceeded 13 Replace the electronic components cover inside the housing and fix it wi...

Страница 16: ...he firmware only relevant for error detec tion On completion the blue LED flashes every 5 seconds the green LED and the red LED go out The vehicle can now be connected for charging The charging procedure itself is described in the operating manual included PLEASE NOTE To complete electrical installation the protective devices of the wallbox must be checked in testing mode for correct func tioning ...

Страница 17: ...view of country specific mains connection schemes on page 26 in this manual or on the www yourwallbox de website using the following link www yourwallbox de Mains_Connection_Schemes If necessary please change your mains connection scheme according to this overview An internal fault has occurred in the wallbox The wallbox must be replaced In this case please always contact your local Mercedes Benz ...

Страница 18: ...the red LED is continuously ON Solution If the error occurs for the first time the charging procedure is interrupted for 30 seconds and then restarted automatically If the error occurs again immediately the charging procedure is terminated a new charging procedure is only possible after disconnecting the vehicle from the wallbox There is possibly an electrical fault in the charging system of the v...

Страница 19: ... 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms Description Error F10 The temperature monitor has detected a tem perature above 80 Celsius inside the housing The green LED flashes four times the blue LED also flashes every third and fourth time and the red LED is continuously ON Solution The temperature monitor interrupts the charging procedure After 10 minutes the charging procedure is automatically r...

Страница 20: ...e internal rotary encoders However the rated current indicated on the product label must not be exceeded under any circumstances Setup mode To make adjustments via the rotary encoder you must first remove the internal electronic components cover of the wallbox This is described in steps 7 and 8 page 9 of section Mechanical installation of the mounting plate DANGER After opening the cover for the e...

Страница 21: ...er approx 10 seconds all LEDs will be on 5 Switch off the power supply via the up stream MCB s and RCCB 6 Remove the internal electronic compo nents cover Set the S1 rotary encoder to the 0 1 or F position Ensure that the S3 rotary encoder remains set to the 0 position 7 Replace the internal electronic compo nents cover Close and lock the housing cover Switch the power supply back on via the upstr...

Страница 22: ...sing extreme cau tion Otherwise there is a risk of severe injury through electric shock or even death 5 With the wallbox in testing mode you can now measure the voltage at each phase of the charging socket charging connector Measuring the signal at the CP contact against PE the frequency as well as the duty cycle are also possible ca 10 minutes The flashing LEDs indicate that the wallbox is switch...

Страница 23: ... A 9 20 A A 30 A B 32 A C 64 A D Return to factory setting 16 A E Testing mode See position 2 F Normal operation Setting for normal charging operations The following settings can be selected using the S3 rotary encoder on the right 0 Normal operation Setting for normal and testing operations 1 0x01 When the S1 rotary encoder is set to position 3 see above you can allocate the wallbox a different d...

Страница 24: ...the start up procedure As described in section Taking the wallbox into operation on page 11 the vehicle can now be connected for charging Returning your wallbox Should your wallbox display error messages permanently during installation or subsequent operation or if it does not function properly contact your local Mercedes Benz technical support If the error can still not be resolved repairs must b...

Страница 25: ...trol Customization internal RS485 and USB interfaces no user installer access Operating temperature 30 C to 50 C Storage temperature 30 C to 85 C Relative humidity 5 to 95 no condensation Class of protection I Overvoltage category III Degree of pollution 3 Degree of protection housing IP54 Impact strength IK08 Dimensions incl mounting plate 492 x 400 x 194 mm H x W x D Dimensions w o mounting plat...

Страница 26: ...The Mercedes Benz Wallbox is delivered fully assembled and checked All dimensions as well as the mounting points are indicated in the scale drawings below Mounting plate Plan and elevation all dimensions in mm 200 254 83 477 9 32 376 4 ...

Страница 27: ...s Benz Wallbox Appendix Wallbox with fixed charging cable Plan and elevation all dimensions in mm Contact chart Type 1 Type 2 394 143 492 134 194 492 134 Type1 Type2 PP PE CP N L3 PP PE L1 L2 CP CS L2 N PE CP L1 ...

Страница 28: ...harging systems for electric vehicles Part 1 General requirements E DIN EN 61851 22 2011 04 Conductive charging systems for electric vehicles Part 22 AC charging station for electric vehicles HD 60364 7 722 2012 Low voltage installations Part 7 722 Power supply for electric vehicles Classes of protection Degrees of protection Class of protection Degree of protection Explanation The device complies...

Страница 29: ...ot represent any obligation on the part of the manufacturer Illustrations in this manual may show designs different from the delivered product and do not represent any obligation on the part of the manufacturer The manufacturer does not take responsibility for any loss and or damages that occur because of the data or possible misin formation contained in these instructions This manual in its entir...

Страница 30: ... 110 220 V L1 L2 x Eurasian Customs Union Belarus Kazakhstan Russia 50 Hz 230 400 V L1 L2 L3 N x French Polynesia Tahiti 60 Hz 220 V L1 N x Hong Kong 50 Hz 220 380 V L1 L2 L3 N x India 50 Hz 220 380 V L1 L2 L3 N x 230 400 V 240 415 V Indonesia 50 Hz 127 220 V L1 L2 x 220 380 V L1 L2 L3 N x Israel 50 Hz 230 400 V L1 L2 L3 N x Jamaica 50 Hz 110 220 V L1 L2 x Japan 50 60 Hz 200 V L1 L2 x Jordan 50 Hz...

Страница 31: ...1 N x Sri Lanka 50 Hz 230 400 V L1 L2 L3 N x Taiwan 60 Hz 110 220 V L1 L2 x 220 440 V L1 N x Thailand 50 Hz 220 380 V L1 L2 L3 N x Ukraine 50 Hz 230 400 V L1 L2 L3 N x United Arab Emirates 50 Hz 220 380 V L1 L2 L3 N x 240 415 V Vietnam 50 Hz 127 220 V L1 L2 x 220 380 V L1 L2 L3 N x Region Country Local frequency Local voltage domestic applications Phase L1 Phase L2 Phase L3 Neutral 1 ph 3 ph Europ...

Страница 32: ...ations to the product after publication of this instruction manual This may also have led to minor discrepancies in the appearance of the product Any color differences are a result of the printing process Daimler AG Mercedesstr 137 70327 Stuttgart Germany ...

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