
Service Bulletin
Mazda Motor of America, Inc.
7755 Irvine Center Drive
Irvine, Caiifomia 92718
Telephone (714) 727-1990
m a z o a
A p p lic a b le M o d e l/s
All-Models
Subject
SERVICE ADVISOR’S DIAGNOSTIC
QUESTIONNAIRE
Bulletin No.
010/93
Issued
11/19/93
Revised
DESCRIPTION
To help technicians diagnose vehicle problems, detailed descriptions of the symptoms are essential. Problems
related to driveability, noise, vibrations and harshness (NVH), steering stability and the audio system are
difficult to repair without enough proper information from the customer.
In many cases, the customers tell you only what they can explain about the vehicle problems. These explanations
usually lack detail technicians need to make a proper diagnosis. Even if the customers can explain the problems in
detail, they may lack the technical knowledge to describe problems in terms technicians can easily understand.
Therefore, the service advisor must help the customers describe the vehicle condition so that technicians can fully
understand it before starting repairs.
That’s why Mazda has produced the attached Service Advisor Diagnostic Questionnaire (part No. 9999 95 DIAG
93). Its simple format allows the advisor to quickly and accurately gather key details from the customer about the
vehicle’s symptoms. We have provided 50 copies for your initial use.
INSTRUCTIONS
1. Ensure an ample supply of questionnaire copies exists in the service reception area for service advisor use.
2. When customers complain of problems related to
NVH, d rive ab ility, steering s ta b ility o r th e a ud io system ,
ask the applicable questions and check the boxes. Note additional customer comments or information, if nec
essary, on the lines provided.
3. After completing the questionnaire with the customer, attach it to the repair order and give both documents to
the technician.
4. Using the questionnaire as a guide, the technicians should be able to diagnose the condition and record the
repair result on the questionnaire.
5. After the repair is complete, keep the questionnaire with the repair order and retain the documents in your ser
vice files.
NOTE:
You can order additional quantities (Part Number 9999 95 DIAG 93) free of charge by calling Helm, Inc. in
Detroit, Ml at (800) 782-4356, Monday through Friday, 9 a.m. to 5 p.m. (EST).
IMPORTANT:
Service and Parts Managers should read this bulletin carefully, sign and convey all intormation to those concerned.
S ig n a tu re ______________________________________
Signature______________________ __
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Parts Manager
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Содержание 626 1989
Страница 90: ...4B OUTLINE COMPONENT LOCATION Input and Output Devices Solenoid valve VIC 76G04C 004 ...
Страница 92: ...4B OUTLINE Exhaust System ...
Страница 93: ...76G04C 007 ...
Страница 103: ... TROUBLESHOOTING WITH SST 4 B 76F04B 011 76F04B 012 Code No 08 Air flow sensor PC Possible Cause Next page 4B 17 ...
Страница 107: ... TROUBLESHOOTING WITH SST 4 B No 41 Code Solenoid valve Variable inertia control VIC PC Possible Cause 76G04C 034 ...
Страница 110: ...4 B SWITCH MONITOR FUNCTION Idle switch 76F04B 020 Blower switch 76F04 B 021 Headlight switch Rear defroster switch ...
Страница 188: ...C 49N0 17 201 Setting Plate 49N0 17 2Q2 Handle V 49N0 17 203 Stopper PAGE 2 OF 3 ...
Страница 648: ...Table IV Substantially Identical Kecovei onlv Equipment None approved as of this date ...
Страница 677: ...Number 001 94 Date Issued 2 28 94 Revised 323 PROTEGE Page 2 of 8 ...
Страница 678: ...Number 001 94 Date Issued 2 28 94 Revised MX 3 J Page 3 of 8 ...
Страница 679: ...Num ber 001 94 Date Issued 2 28 94 Revised RX 7 P age 4 of 8 ...
Страница 680: ...Number 001 94 Date Issued 2 28 94 Revised ...
Страница 681: ...Page 6 of 8 tt V ...
Страница 682: ...Number 001 94 Date Issued 2 28 94 Revised MIATA P age 7of 8 ...
Страница 683: ...Num ber 001 94 Date Issued 2 28 94 Revised NAVAJO 94 B TRUCK P age 8 of 8 ...
Страница 685: ...Number 001 94 Date Issued 2 28 94 Revised 4 28 94 Page 7of 8 ...
Страница 695: ...Page 2 of 10 ...
Страница 696: ...Page 3 of 10 ...
Страница 697: ...Number 005 97 Date Issued 03 10 97 Revised 1989 94323 PROTEGE Page 4 of 10 ...
Страница 698: ...1995 RX 7 Page 5 of 10 ...
Страница 699: ...Page 6 of 10 ...
Страница 700: ...Number 005 97 Date Issued 03 10 97 Revised Page 7 of 10 ...
Страница 701: ...Number 005 97 Date Issued 03 10 97 Revised Page 8 of 10 ...
Страница 702: ...Number 005 97 Date Issued 03 10 97 Revised 1990 93 B Series 1994 97 B Series Top F Bottom D Page 9 of 10 ...
Страница 703: ...Number 005 97 Date Issued 03 10 97 Revised Page 10 of 10 ...
Страница 711: ...Protege 1989 94 Protege 1995 MX 3 1992 96 RX 7 1993 96 ...
Страница 712: ......
Страница 713: ......
Страница 714: ...Millenia 1995 High Side J Low Side K ...
Страница 720: ...Figure 8 MX 6 626 A C System Figure 9 B Series A C System Pace 3 of 4 ...
Страница 721: ...Figure 12 323 Protege AtC System Page 4 of 4 ...
Страница 726: ...1 ASSEMBLY TIMING BELT TIMING BELT To que Specifications i 1 25 1 75 m kg 109 152 in tbl 1 7 2 69G D 1B160 ...
Страница 736: ...MEMO if A R FRONT SUSPENSION DOUBLE WISHBONE R 22 3 1989 B2200 B2600i Revised 5 91 New page ...
Страница 740: ...B ______________ ASSEMBLY TIMING BELT TIMING BELT 69G 01B160 B 66 ...
Страница 748: ...R FRONT SUSPENSION DOUBLE WISHBONE MEMO i 4 R 22 3 1990 02200 B2600I Revised 5 91 New page ...
Страница 762: ...R FRONT SUSPENSION DOUBLE WISHBONE MEMO 4 R 22 3 1991 B2200 B2600i Revised 5 91 New page ...
Страница 768: ... 1989 626 MX 6 50 96 Revised B 91 ...