Matrox G200 MMS – User Guide
49
Video
The following troubleshooting items address problems related to digital video. Some of these items
only apply if your Matrox product includes a TV tuner.
Problem
Can’t use a video program
(video capture, playback, editing, or conferencing programs)
1
Cause
Another program may be using your Matrox video input hardware. Only one program at a
time can use Matrox video input hardware.
1
Solution
Close any other program that may use video editing hardware, then restart the program
you’re using.
2
Cause
Files on your system may have been deleted or corrupted.
1
Solution
Remove, then restore Matrox video software:
Windows 98/Me/2000/XP or NT 4.0 –
1
To remove Matrox video software:
#
Windows 98/Me –
Click
Start
"
Settings
"
Control Panel
"
Add/Remove Programs
(double-click)
"
Matrox Video Tools
"
Add/Remove
"
Yes
.
#
Windows 2000/XP or NT 4.0 –
Click
Start
"
Settings
*
"
Control Panel
"
Add/Remove Programs
(double-click*)
"
Matrox Video Tools
"
Change/Remove
"
Yes
. (* Depending on your version and configuration of Windows, this part of the
step may not be necessary.)
2
To reinstall, insert the Matrox installation CD-ROM in your CD-ROM drive – the setup
program automatically starts. (If Windows doesn’t automatically start the setup
program, you can start it manually from the root folder of the CD-ROM.)
2
Solution
Uninstall then reinstall the program you’re having problems with. For more information, see
its documentation.
Note:
For a list of notes, problems, and limitations, click
Start
"
Programs
"
Matrox Video
Tools
"
Read Me
.
Note:
Before removing software, make sure you have all the necessary files to reinstall
software that may still be needed.
