18
Matrox EpicA Series – User Guide
3
Cause
Your computer BIOS (Basic Input/Output System) settings may be incorrect.
1
Solution
Change your BIOS settings. For more information on your computer BIOS, see your system
manual.
4
Cause
Your computer BIOS may not be up to date. For more information on your computer BIOS,
see your system manual.
1
Solution
Reinstall your previous graphics card and, if possible, update your computer BIOS. This can
usually be done with software from the manufacturer of your computer. Contact your system
vendor or manufacturer to get a BIOS update for your computer.
To get the correct BIOS update, you may need to know the serial number your computer
displays when it restarts. (This number is usually in the lower-left corner of the display.)
Problem
Wrong color balance, screen image off-center, or no picture at all
1
Cause
Your monitor video controls may be improperly set.
1
Solution
Adjust your monitor controls (brightness, contrast, and so on). For more information, see
your monitor manual.
2
Cause
Your monitor may not be properly connected.
1
Solution
Make sure you’re using the correct connectors (
see “Connection setup”, page 7
) and that all
connectors are properly fastened.
2
Solution
Make sure the monitor power cable is firmly in place.
3
Solution
Make sure the connection to the back of the monitor is firmly in place.
3
Cause
If display problems occur after the startup screen of your operating system, your software
monitor settings may be incorrect.
1
Solution
Make sure correct software monitor settings are selected.
If your primary display is still usable,
. Otherwise, see the next troubleshooting
item.
2
Solution
Windows 2000/XP
– Make sure you’re not using inappropriate monitor setting
customizations:
1
Click the PowerDesk icon (
) on your Windows taskbar to access the PowerDesk main
interface. To see the PowerDesk icon in Windows XP, you may need to click the
Show
hidden icons
button (
) on your Windows taskbar.
2
Click
Monitor Adjustments
.
