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Lucent Technologies

Bell Labs Innovations

PARTNER MAIL™

Voice Messaging System
Installation and Use

Lucent Technologies -

formerly the communications

systems and technology

AT&T

units of AT&T

585-322-101

Issue 1

Содержание PARTNER MAIL

Страница 1: ...nt Technologies Bell Labs Innovations PARTNER MAIL Voice Messaging System Installation and Use Lucent Technologies formerly the communications systems and technology AT T units of AT T 585 322 101 Iss...

Страница 2: ...nces to Lucent Technologies Incorporated The exception is cross references to books published prior to December 31 1996 which retain their original AT T titles Lucent Technologies formed as a result o...

Страница 3: ...CAUTION Environmental and electrical conditions must meet the specifications as listed on pages 20 and 21 SAVE THESE INSTRUCTIONS...

Страница 4: ...CAUTION DO NOT block or cover the ventilation slots and openings They prevent the product from overheating DO NOT place the product in a separate enclosure unless proper ventilation is provided Addit...

Страница 5: ...for Installation 2 2 Installing the PARTNER MAIL Unit 2 4 Add or Replace Voice Processing Card 2 12 3 PARTNER II System Programming PARTNER II System Planning Forms Introduction to System Programming...

Страница 6: ...4 4 17 4 25 4 28 4 31 4 33 5 Verifying System Operation 5 1 Automated Attendant Service 5 2 Call Answer Service 5 4 Voice Mailbox Transfer 5 5 Voice Mail Service 5 6 6 PARTNER MAIL Administration Guid...

Страница 7: ...Contents Changing Greetings Voice Mail Service 6 51 6 56 7 Troubleshooting 7 1 A Appendix A Factory Settings A 1 Glossary G 1 Index IN 1 iii...

Страница 8: ...ER MAIL RMD Switch Settings The PARTNER MAIL Remote Maintenance Device Remove Unit from Wall mount Remove Screw from Unit Voice Processing Card Switch Settings Installing a Voice Card Installing the C...

Страница 9: ...6 4 6 5 6 6 6 7 6 8 Administration Menu Hierarchy System Parameters Schedule Changing the Automated Attendant Main Menus Mailbox Administration Options Changing Group Lists Line Ownership System Gree...

Страница 10: ...tration instructions this guide contains a table of factory settings in Appendix A a glossary of terms an index and three removable pages located at the back of the guide These pages provide the follo...

Страница 11: ...ervice Program Call Answer Service Program Night Service Button Program for the RMD Program Telephone Buttons Initial Programming Program System Parameters Chapter 4 of the PARTNER Program the Schedul...

Страница 12: ...Owner Assign System Administrator s Extension Program Fax Message Receiver 2 Schedule Parameters Change the System Date and Time Temporary Schedule Changes 3 Automated Attendant Program Selector Code...

Страница 13: ...d of an extension or password you have entered PASSWORD means press the buttons on the dialpad for the appropriate password MAlLBOX means press the buttons on the dialpad to dial the Mailbox number of...

Страница 14: ...numbers are listed on the inside front cover Portions of the documentation may be available in French and Spanish For more information contact your AT T authorized representative Guide Title Order Nu...

Страница 15: ...e caller with a menu of options so that the call can be routed directly to the desired extension The PARTNER MAIL system routes calls and fax transmissions answers calls provides after hours service a...

Страница 16: ...itial settings for the PARTNER System to integrate it with the PARTNER MAIL system The implementor needs the completed planning forms to program the systems System Administrator The PARTNER MAIL Syste...

Страница 17: ...onist or system user who is primarily responsible for answering calls Typically this person is also the General Mailbox Owner Fax Message Receiver The Fax Message Receiver is the person to notify when...

Страница 18: ...sevices offered by the PARTNER MAIL system Read the following descriptions of the Automated Attendant service Call Answer Service Voice Mail Service and their related features then keep in mind the t...

Страница 19: ...ed Call Handling Coverage ON OFF Outcalling Automated Attendant The Receptionist answers all external answers external calls calls immediately The immediately Over Receptionist answers flow calls go t...

Страница 20: ...Automated Attendant service is useful for many businesses such as banks insurance agencies post offices and stores A bank could for example use Automated Attendant service to allow its customers to s...

Страница 21: ...day only or only during the night The schedule that you select and the greeting that the caller hears depend upon the setting of the PARTNER II Night Service button When Night Service is ON and the H...

Страница 22: ...s after the second ring by playing the Automated Attendant Day or Night Greeting Figure 1 2 Callers using rotary phones or callers requesting assistance can be transferred to the receptionist s extens...

Страница 23: ...a Fax Message Receiver as described earlier in this chapter Delayed Call Handling An outside call rings at the system extensions If a system user does not answer the call after the fourth ring the PAR...

Страница 24: ...wing Create group lists to enable subscribers to send a single message to several subscribers Use the Broadcast feature to send a single message to all subscribers Perform administration of the PARTNE...

Страница 25: ...sy or does not answer and the VMS Cover button which enables users to turn VMS Cover ON and OFF at their extension Automatic VMS Cover When VMS cover is activated at the called extension the system gr...

Страница 26: ...ing to another extension Voice Mailbox Transfer Users may program buttons on their system phones that allow them to transfer callers directly to another subscriber s voice mailbox without causing the...

Страница 27: ...Installation 2 This chapter provides instructions for installing the PARTNER MAIL system and for connecting it to the PARTNER II Communications System Release 3 2 1...

Страница 28: ...wing parts PARTNER MAIL Unit PARTNER MAIL Cabinet Wall mount and Cable Manager Bracket and screws NOTE The cabinet and bracket are together referred to as the PARTNER MAIL unit For a single voice proc...

Страница 29: ...piece of plywood or attach the PARTNER MAIL unit directly to wall studs This will best ensure permanent mounting and will prevent wall damage To help ensure trouble free operation maintain the followi...

Страница 30: ...t on the wall near the PARTNER II Release 3 processor Connecting the unit to the PARTNER II Release 3 system Connecting the Remote Maintenance Device modem to the PARTNER MAIL unit and to the PARTNER...

Страница 31: ...he surface so that the slot is upward Figure 2 2 WARNING Be sure to install the wall mounting screws in wall studs or in a piece of plywood to ensure permanent mounting and to prevent wall damage Wall...

Страница 32: ...RTNER MAIL unit s bracket lip into the bracket slot 6 Tighten the captive retaining screw into the mounting hole on the unit Wall Slot Rear panel Bracket Lip Captive Remove screw from mounting hole Re...

Страница 33: ...L system cords to the top extension jack of any 206 Module or to power failure transfer extensions 10 16 22 28 34 40 46 or 52 NOTE For proper operation do not connect the PARTNER MAIL system cords to...

Страница 34: ...ules Primary Processor Module center slot 400 Modules Backplane Extension 16 Extension 12 Extension 11 Extension 13 Extensions 17 18 19 20 Connections Shown are for this example only Figure 2 4 Connec...

Страница 35: ...cuit as the PARTNER II Release 3 so that the two units share a common ground 8 Turn the Power Switch ON Figure 2 5 9 After 2 minutes all Status Indicator Lights should be green indicating that all PAR...

Страница 36: ...nce Device to the Unit 1 The RMD switches are preset at the factory Confirm that the switches located on the underside of the RMD are set as shown in Figure 2 6 Figure 2 6 PARTNER MAIL RMD Switch Sett...

Страница 37: ...from the lowest numbered port to the lowest numbered jack and from the highest numbered port to the highest numbered jack Attach the RMD Power Cord to the RMD Figure 2 7 Plug the power cord into a pro...

Страница 38: ...talled incorrectly Customers with a 2 port configuration may want to upgrade to a 4 port configuration to support a greater volume of calls or an increased number of subscribers To upgrade from two to...

Страница 39: ...acket and place it on a sturdy flat tabletop Figure 2 8 Cover screws Lift up and out Loosen retaining Cover screws screw Figure 2 8 Remove Unit from Wall mount 6 Remove the four screws located on the...

Страница 40: ...component wear a grounded Static Wrist Band before handling PARTNER MAIL system circuitry 1 Remove the screw from the upper card slot Figure 2 9 2 Remove the clear plastic slot plate Remove screw Sock...

Страница 41: ...rify the switch settings on the voice processing card being installed Dip Switch Voice Processing Card Card 1 Ports 1 and 2 Card 2 Ports 3 and 4 Figure 2 10 Voice Processing Card Switch Settings Add o...

Страница 42: ...PARTNER MAIL unit Figure 2 11 2 Install the plastic card spacer so that it holds the upper and lower cards at the center of the unit but does not touch any of the components on either card 3 Tighten...

Страница 43: ...place the cover so that the latch fits under the front lip on the unit Figure 2 12 5 Install and tighten the four cover screws Latch Front Lip Figure 2 12 Installing the Cover Add or Replace Voice Pro...

Страница 44: ...unt and Cable Manager Bracket Wood Mounting Surface Retaining Bracket PARTNER MAIL Bracket Captive Mounting hole for Retaining Captive Retaining Screw Screw Figure 2 13 Mounting the PARTNER MAIL Unit...

Страница 45: ...the lowest numbered port to the lowest numbered jack and from the highest numbered port to the highest numbered jack Connect the modular telephone cords from the PARTNER MAIL system ports to the PARTN...

Страница 46: ...extension 10 is generally administered as the PARTNER MAIL System Operator s extension you may find it more convenient to program from extension 11 while the receptionist continues to handle calls fro...

Страница 47: ...the PARTNER MAIL system Form B1 System Lines Records information for each system extension This includes the type of telephone or auxiliary equipment at the extension the name of the system user or a...

Страница 48: ...a few procedures during the programming session and you know the codes For example press 1 0 3 to change the system time Cycle Method enables you to cycle through a sequence of procedures in numerica...

Страница 49: ...ata and Prev Data cycle forward and backward through data values offered by a procedure Example 1 Assigned 2 Not Assigned Remove returns the current setting to the factory setting Enter indicates the...

Страница 50: ...procedure to assign all PARTNER MAIL system extensions extension jacks on the PARTNER System s 206 Module where modular telephone cords from the PARTNER MAIL system are connected to VMS Hunt Group 7 1...

Страница 51: ...nother extension press Next Item or Prev Item until the extension number appears on the display then repeat step 4 Choose Press and a system program number to program another feature or Press Next Pro...

Страница 52: ...in Accessing System Programming and press 3 0 4 3 Enter the RMD EXTENSION at the Extension prompt 4 Press Next Data until the display reads 1 Assigned 5 Choose Press and a system program number to pr...

Страница 53: ...ed Call Handling is checked press Next Data until the display reads 2 Delayed Choose Press and a system program number to program another feature or Press Next Procedure or Prev Procedure to program a...

Страница 54: ...Accessing System Programming and press 2 0 6 Press 7 at the Group prompt Enter a two digit Line number at the Line prompt Press Next Data until 1 Assigned is displayed To program another line press Ne...

Страница 55: ...Cover to the extensions listed on Form B2 as described below 1 2 3 4 5 Access System Programming as described in Accessing System Programming and press 3 1 0 Enter the EXTENSION at the Extension prom...

Страница 56: ...ystem answers 1 2 3 4 5 6 7 Locate Lines on PARTNER II Form A which have VMS MAIL written in the Line Coverage column Access System Programming as described in Accessing System Programming and press 2...

Страница 57: ...rvice Locate the NightSVC label on PARTNER II Form C the button programming template Access System Programming as described in Accessing System Programming and press 5 0 3 Choose To assign Night Servi...

Страница 58: ...ver Button F15 To give subscribers the ability to turn Voice Mail coverage ON and OFF you may program a VMS Cover button at the subscriber s system phone as described below 1 2 3 4 5 6 Locate the VMSC...

Страница 59: ...Press Feature 0 0 System Program System Program Central Tel Program Enter the EXTENSION of the system telephone being programmed Press a programmable button Press Feature 1 4 Program another button fo...

Страница 60: ...MAIL Initial Programming 4 This chapter provides guidelines and procedures for initial programming of the PARTNER MAIL system The terms program and administer are used interchangably throughout this g...

Страница 61: ...press on the dialpad Only the System Administrator may program the PARTNER MAIL system by accessing the hidden option 9 from the Voice Mail Menu PARTNER MAIL System Programming Menus Figure 4 1 illust...

Страница 62: ...ension Enter System Administrator Password Voice Mail Menu 9 Administration Main Menu System Parameters Automated Attendant Group Lists System Greetings 1 3 5 7 Schedule Mailboxes Line Ownership 2 4 6...

Страница 63: ...he hidden menu option 9 from the Voice Mail Menu Press 9 to program The system plays the system programming options Refer to Appendix A for a list of all factory settings You should confirm a factory...

Страница 64: ...for instructions Planning Forms Obtain completed copies of all PARTNER II and PARTNER MAIL system planning forms Planning forms provide the names extensions mailboxes and other information required to...

Страница 65: ...anning Forms Obtain completed copies of the following forms from the PARTNER II System Manager Form A System Configuration Form B1 System Extensions Form B2 Customized Extension Settings Form C Button...

Страница 66: ...ers Figure 4 2 regardless of the services used Administration Main Menu System Parameters 1 Extension Owner Mailbox Receiver 4 5 FAX System General System FAX Extension Operator Mailbox Administrator...

Страница 67: ...s described in an earlier section PARTNER MAIL plays the system programming options Press 1 to program System Parameters Press 7 to change the System Administrator Mailbox The current mailbox number p...

Страница 68: ...orization from the customer The AT T Helpline phone number is listed on the inside cover of this guide Press Intercom 7 7 7 or a preprogrammed button Enter the System Administrator s MAlLBOX initially...

Страница 69: ...r s extension Factory Setting 10 Keep the factory setting unless a new setting is desired Access the Administration Main Menu as described in an earlier section The system plays the system programming...

Страница 70: ...ilbox and to change the General Mailbox Owner s password To change the General Mailbox password perform the following Log on using mailbox 9999 Use the same procedure as shown for Changing the System...

Страница 71: ...tem to immediately detect fax transmissions and send them to a fax machine Access the Administration Main Menu as described in an earlier section The system plays the system programming options Press...

Страница 72: ...Receiver the system does not light the Message Iight at any extension after it receives a fax transmission PARTNER II Release 3 cannot light Message lights on single line telephones Only assign the Fa...

Страница 73: ...e Schedule Figure 4 3 illustrates the options available when programming the schedule Administration Main Menu 9 Schedule 2 Update Open or System Date Closed and Time for Today 1 3 Figure 4 3 Programm...

Страница 74: ...to program the Schedule Press 1 to program date and time The system plays the current date and prompts you to enter a new date To accept the date played press To enter a new date mmddyy enter the fol...

Страница 75: ...he new time NOTE If requested enter 1 for A M or 2 for P M the system prompts you to enter A M or P M when the hour you enter is less than 13 7 Press 1 to reenter or press to accept the time If you pr...

Страница 76: ...signed a one digit Selector Code and a corresponding Selector Code Action For example the Main Menu for the ANY Travel Agency offers these options For cruises press 1 For corporate travel press 2 For...

Страница 77: ...or Code the system prompts them to enter an extension For example ANY Travel uses extensions 10 through 40 in their dial plan They use Selector Codes 1 through 4 to direct callers to submenus and anno...

Страница 78: ...Day or Night Menu or a submenu Tell callers to press to back up to the previous menu or to press 4 to repeat the announcement Create announcements before programming the corresponding Selector Code T...

Страница 79: ...ee menu levels tend to confuse callers If you are creating more than one submenu create the lowest level submenu first To eliminate background noise speak into the handset while recording the submenu...

Страница 80: ...for each Selector Code When finished go to Step 10 Press to approve The prompt asks you to record the submenu script Record at the tone Lift the handset and record the submenu script Press 1 after rec...

Страница 81: ...uncements must be created before the Main Menus Refer to the preceding instructions for Creating Submenus and Creating Announcements To eliminate background noise speak into the handset to record menu...

Страница 82: ...Codes Press to approve the Selector Codes The system plays the current Dial 0 Timeout Option followed by the Dial 0 Timeout Option Menu The Dial 0 Timeout Options specify where the system transfers c...

Страница 83: ...er the menu prompt plays three times When the Touch Tone gate is ON rotary callers do not have to listen to the Day or Night Menu before being transferred for assistance 1 2 3 4 5 Use Form 4 Automated...

Страница 84: ...istance When the Automated Attendant first answers a call it plays a Day or Night greeting then a Day or Night menu Figure 4 5 illustrates the menus for recording system greetings Administration Main...

Страница 85: ...eakerphone when recording greetings Access the Administration Main Menu as described in an earlier section The system plays the system programming options Press 7 to program the System Greetings Press...

Страница 86: ...g the Touch Tone Gate in a previous section of this chapter Access the Administration Main Menu as described in an earlier section The system plays the system programming options Press 7 to program th...

Страница 87: ...a Configuration Mailbox Mailbox Mailbox 2 4 3 6 Figure 4 6 Programming Mailboxes The PARTNER MAIL system is shipped with mailboxes created for extensions 10 through 57 The COS Class of Service descri...

Страница 88: ...e mailbox Outcalling Not Permitted if permitted and the subscriber administers outcalling using the Voice Mail Service the system calls a designated telephone or pager whenever a new message is left i...

Страница 89: ...ccess the Administration Main Menu as described in an earlier section The system plays the system programming options Press 4 to program Mailboxes Press 6 to modify a Mailbox Enter EXTENSION of mailbo...

Страница 90: ...names and extensions of group members Up to 99 Group Lists can be created Make copies of Form 9 and distribute them to all group members 1 Access the Administration Main Menu as described in an earlie...

Страница 91: ...PARTNER MAIL Initial Programming 7 When finished entering all extension numbers press to approve the list 8 Press to return to the System Administration menu 4 32 Creating Group Lists...

Страница 92: ...p to determine the Line number s that requires coverage and the Line Owner s name and extension If an owner is not assigned to a covered line the system transfers callers who call in on that line to t...

Страница 93: ...en finished entering the lines press to return to the Administration Main Menu This concludes the initial programming of the PARTNER MAIL system Refer to Chapter 3 Partner II System Programming to com...

Страница 94: ...Verifying System Operation 5 Once you have completed the initial programming of the PARTNER MAIL system and the PARTNER II Release 3 System perform the Acceptance Tests to verify proper operation 5 1...

Страница 95: ...on a line assigned to the Automated Attendant Ask the primary call handler not to answer the call 2 Listen for the Automated Attendant Greeting The Automated Attendant service should answer the call a...

Страница 96: ...system phone at the Fax Message Receiver extension is ON Night Menu 1 Turn Night Service ON at extension 10 2 Place a call on an incoming line answered by the Automated Attendant 3 Listen for the Nig...

Страница 97: ...tension that has VMS coverage CO Line Coverage 1 2 3 4 Call in on a Line assigned to the VMS Line coverage option Do not answer the called Line After 5 ringas the Call Answer Service answers and you s...

Страница 98: ...2 Press the programmed button or dial Feature 1 4 3 Dial the requesated extension number or press an Intercom Auto Dial button or Manual Signaling button for that extension 4 Hang up 5 PARTNER MAIL s...

Страница 99: ...ying System Operation Voice Mail Service Place an internal call to Intercom 7 7 7 the PARTNER MAIL Hunt Group or press a preprogrammed button You should hear the Voice Mail Greeting 5 6 Voice Mail Ser...

Страница 100: ...xplains how to use all menu and submenu options that are accessed from the PARTNER MAIL Voice Messaging System s Administration Main Menu Refer to Chapter 1 Introduction if you require a detailed over...

Страница 101: ...ng the next step Entering 7 at any point during system programming will always bring you back to the System Administration Main Menu Entering 9 exits the system You can also hang up Use the handset to...

Страница 102: ...ted Attendant service menus and prompts mailbox definitions and so on The menus are arranged in a hierarchy of submenus that you reach using the Administration Main Menu General system subscribers can...

Страница 103: ...tension Enter System Administrator Password Voice Mail Menu 9 Administration Main Menu System Automated Group System Parameters Attendant Lists Greetings 1 3 5 7 Schedule Mailboxes Line Ownership 2 4...

Страница 104: ...te the planning forms Before programming the system have the applicable PARTNER MAIL system planning forms available Required forms are identified in the instructions when you need them Refer to Chapt...

Страница 105: ...nistrator s PASSWORD initially 1 2 3 4 and press The system plays the seven items on the Voice Mail menu Figure 6 1 The PARTNER MAIL system does not play menu item 9 the Administration Menu The System...

Страница 106: ...L Automated Attendant service automatically transfers calls to the fax extension if administered Update the fax extension on Form 2 System Parameters and follow the instructions below 1 Access the Adm...

Страница 107: ...ameters to determine the System Operator s extension The factory setting for the System Operator s extension is 10 1 2 3 4 5 Access the Administration Main Menu as described in an earlier section The...

Страница 108: ...nsion plays and prompts for a new extension Enter the General Mailbox owner s new EXTENSION followed by The new extension number plays followed by the System Parameters Menu Press to return to the Adm...

Страница 109: ...4 5 Access the Administration Main Menu as described in an earlier section The system plays the system programming options Press 1 for System Parameters The System Parameters Menu plays Press 8 to pr...

Страница 110: ...enever they call The system switches to day or night operation depending on the setting of the Night Service button at the System Operator s extension The System Administrator can temporarily change f...

Страница 111: ...te and change the time only by pressing when the date is requested and vice versa 4 Enter the date mmddyy or press to accept the date played mm 01 12 dd 01 31 yy 00 99 Example for May 28 1993 press 0...

Страница 112: ...he system to play the factory set Temporary Closure Greeting that states the company is closed for today Program the system to play the Night Greeting which normally plays when your company is closed...

Страница 113: ...step 6 Choose Press 0 to listen to the current greeting The system plays the current greeting Press 1 to record a Temporary Closure Greeting The system plays the Message Recording menu Go to step 7 Pr...

Страница 114: ...hanging the Main Menus Administration Main Menu Automated Attendant Service 3 Day Night Submenus Announce Touch Tone Menu Menu ments Gate 1 2 3 4 5 Figure 6 4 Changing the Automated Attendant Main Men...

Страница 115: ...tions to select Selector Codes and Selector Code Actions work the same on submenus and main menus For example a caller to ANY Travel Agency would hear the following greeting Thank you for calling ANY...

Страница 116: ...ted trips Be sure to complete Form 8 Automated Attendant Announcements The announcement must already exist before you can program this action Action 4 Prompted Transfer When callers press a Selector C...

Страница 117: ...any changes to a main menu All announcements and submenus that you program as options from a main menu must exist before you program the main menu Playing the Main Menus Use the following procedure t...

Страница 118: ...Attendant The Automated Attendant Administration Menu plays 3 Choose Press 1 to select the Day Main Menu The Menu Definition Options play Press 2 to select the Night Main Menu The Menu Definition Opti...

Страница 119: ...on 3 Play an Announcement The system prompts you to enter an announcement number Enter announcement number The system confirms the Selector Code and the Selector Code Action Go to step 7 Press 4 to se...

Страница 120: ...tone 9 Lift the handset and record the main menu script or press to skip recording NOTE Even if you ve changed only one Selector Code you must re record the entire main menu 10 Press 1 after recording...

Страница 121: ...ter a Selector Code from 1 to 9 Press to approve all Selector Codes The current Timeout Action Option plays followed by the Timeout Action Option Menu Choose the Dial 0 Timeout Action that defines whe...

Страница 122: ...ed Attendant The Automated Attendant Administration Menu plays Choose Press 1 to select the Day Main Menu The Menu Definition Options play Press 2 to select the Night Main Menu The Menu Definition Opt...

Страница 123: ...menu prompt Press 1 after recording The Message Recording Menu plays Choose an option or go to Step 13 Press 2 1 to re record the new main menu prompt Press 2 3 to rewind and listen to the new main m...

Страница 124: ...ENSION Go to step 8 NOTE The Submenu and Announcement must exist befor you can select Actions 2 or 3 Press 2 to select Action 2 Play a Submenu The system prompts you to enter a submenu number Enter su...

Страница 125: ...nu prompt Press to approve the submenu prompt Press to approve the new submenu prompt The system plays Approved Menu Saved Press to return to the Administration Main Menu Recording the Submenu Prompt...

Страница 126: ...or modify a Selector Code refer to Modifying a Submenu earlier in this chapter If you want to delete a Selector Code that is currently assigned to a submenu update form 7 then use the following instr...

Страница 127: ...re record the new submenu prompt Press 2 3 to replay the new submenu prompt Press 3 to delete the new submenu prompt and use the one previously recorded Press to approve the new submenu prompt The sy...

Страница 128: ...nnouncement 7 Press 1 after recording the announcement The system plays the message Recording Menu 8 Choose an option or go to Step 9 Press 2 1 to re record the announcement Press 2 3 to replay the an...

Страница 129: ...the menu three times The Touch Tone Gate is automatically ON if you administer a fax extension and cannot be turned OFF The factory setting is OFF To change the current setting of the Touch Tone Gate...

Страница 130: ...Changing Mailbox Assignments Administration Main Menu Mailboxes 4 Play Mailbox Create a Delete a Modify a Configuration Mailbox Mailbox Mailbox 2 4 3 6 Figure 6 5 Mailbox Administration Options Changi...

Страница 131: ...y have changed some of the COS settings of the mailboxes In addition subscriber s may have re recorded their name recordings or designated Personal Operators to handle their calls Use the procedure be...

Страница 132: ...the system programming options 2 Press 4 for Mailbox programming The Mailbox Administration Menu plays 3 Press 3 to delete the Mailbox NOTE Any messages in the Mailbox are lost when a Mailbox is delet...

Страница 133: ...bered extension available e g extension 57 and work backwards toward extension 10 to assign additional Guest Mailboxes The PARTNER MAIL system does not attempt to transfer callers receiving Automated...

Страница 134: ...attempts to transfer the call to the extension entered by the caller Not Permitted the system does not attempt to transfer the call to the extension entered by the caller Instead the system transfers...

Страница 135: ...o enter the employee s name up to 4 letters followed by The system echoes the letters for confirmation and prompts you to press 9 to confirm the name or to press 6 to cancel the name Letter Key A 21 N...

Страница 136: ...1 to write in the changes Change the name on the Mailbox as follows 1 2 3 4 5 Access the Administration Main Menu as described in an earlier section The system plays the system programming options Pre...

Страница 137: ...ect the name Choose Press 9 to approve the name The name is saved The prompt says Record the name Go to step 8 Press 6 to disapprove the name The prompt asks you to re enter the name Go to step 6 Lett...

Страница 138: ...delete the name Press 2 1 to re record the name Press 2 3 to rewind and listen to the name 10 Press to approve the name 11 Press to return to the Mailbox Administration Menu The Mailbox Administratio...

Страница 139: ...ompts you to enter a mailbox number Enter the MAILBOX extension to be modified followed by The system prompts you to press 1 to change the name press 2 to change the Class of Service or Press 3 to ini...

Страница 140: ...as follows 1 2 3 4 5 6 Access the Administration Main Menu as described in an earlier section The system plays the system programming options Press 4 for Mailbox programming The Mailbox Administration...

Страница 141: ...rator can use the Broadcast feature A Group List consists of any number of extensions assigned to a single group Each Group List is assigned a number When a subscriber enters a Group List number rathe...

Страница 142: ...p list form 9 by playing the list number and the number of subscribers in the list 1 2 3 4 5 Access the Administration Main Menu as described in an earlier section The system plays the system programm...

Страница 143: ...Menu plays Press 6 to Review and Modify a Group List The system prompts you to enter a Group List number Enter the Group List number followed by The number of entires in the list plays followed by th...

Страница 144: ...te a Group List The system prompts you to enter the new Group List number 4 Enter the new Group List number followed by The system prompts you to enter an extension number If you want to use the direc...

Страница 145: ...Group Lists The Group List Administration Menu plays Press 3 to delete a Group List The system prompts you to enter the number of the Group List being deleted Enter the number of the Group List to be...

Страница 146: ...ure 6 7 Line Ownership The PARTNER MAIL system Line Ownership feature enables you to specify an extension a subscriber who receives messages left by callers who call into the office on a line covered...

Страница 147: ...line owner s name or his her extension number Each time you press the system plays the next line number in the list and the name of the line owner or the extension number If no subscriber owns a spec...

Страница 148: ...Form 10 to show changes to Line Ownership 1 Access the Administration Main Menu as described in an earlier section The system plays the system programming options 2 Press 6 to program Line Ownership...

Страница 149: ...tion Main Menu as described in an earlier section The system plays the system programming options Press 6 to program Line Ownership The Line Ownership Administration Menu plays Press 3 to deallocate a...

Страница 150: ...eeting Subscribers wanting to send or receive messages enter the Voice Mail service which then plays the Voice Mail Greeting The factory set Voice Mail Greeting is strongly recommended Welcome to PART...

Страница 151: ...orded voice Access the Administration Main Menu as described in an earlier section The system plays the system programming options Press 7 for System Greeting The System Greeting Menu plays Press 1 fo...

Страница 152: ...ning to an Automated Attendant Greeting To listen to the greeting that plays when the phone is answered by the Automated Attendant Service follow the instructions below 1 2 3 4 5 6 Access the Administ...

Страница 153: ...ange the script on Form 6 Night Greeting and Menu and follow the instructions below 1 Access the Administration Main Menu as described in an earlier section The system plays the system programming opt...

Страница 154: ...eeting Press 2 3 to replay to the greeting Press 3 to delete the new greeting and use the current greeting 9 Press to approve the greeting The Day or Night Greeting Menu plays 10 Press to return to th...

Страница 155: ...ignating a Personal Operator Programming and using the Outcalling feature Refer to the PARTNER MAILTM User s Quick Reference for instructions on how to record a personal greeting change your password...

Страница 156: ...tep 6 Press 2 3 to replay the message Press 2 1 to re record the message Press 3 to delete the message Record the message again Press to approve the message The Message Addressing Menu plays and promp...

Страница 157: ...designate another user as your Personal Operator When callers press 0 the system connects them to your Personal Operator s extension so that he or she can handle your call Use the following procedure...

Страница 158: ...calls when a new message is in his or her mailbox The system attempts to deliver the message every 30 minutes until one of the following occur During the outcalling call the subscriber can log in to V...

Страница 159: ...g a standard telephone number Begin the number string with 9 Enter digits 0 through 9 required to reach the remote telephone Press at the end of the telephone number Example To specify 276 1111 area c...

Страница 160: ...eting finishes before entering the Touch Tones If you are using a speakerphone turn off the microphone PROBLEM Part of the greeting gets cut off Possible Cause Corrective Action You may have begun rec...

Страница 161: ...age light will not turn ON or OFF Possible Cause It takes about 30 seconds for the system to turn the Iight ON or OFF If there is heavy call traffic it may take slightly longer The message light remai...

Страница 162: ...individual s mailbox is full new messages for that subscriber are deposited in the General Mailbox along with a recording identifying the name and extension of the called party Mailbox sizes are 5 10...

Страница 163: ...ccurs often on a 2 port system it is recommended that you upgrade to a 4 port system Check the modular cords on the PARTNER MAIL unit to make sure they are securely connected Call the PARTNER MAIL por...

Страница 164: ...f the call is answered If not the connection may be broken PROBLEM Subscriber unable to log in to Voice Mail Possible Cause Corrective Action Password may be incorrect Check to see that the password i...

Страница 165: ...omated Attendant Menu IDs 1 99 Automated Attendant Announcement IDs 1 99 Number of rings before answer 1 System Operator s Extension 10 Timeout Action Option No Fax 4 sec Transfer to Day System Operat...

Страница 166: ...ings 2 min each Name Recordings 4 sec each Voice Mail Greeting 2 min Messages Message Length 1 sec 2 min 1 sec 5 min for COS 9 mailboxes Mailboxes Class of Service 2 System Operator s Extension 10 Sys...

Страница 167: ...r paging system Automatic VMS Cover This feature gives PARTNER MAIL extensions Call Answer Service coverage for calls not answered within three rings C Call Answer service A PARTNER MAIL feature that...

Страница 168: ...ming A method of telephone programming that lets users program their own extensions from their MLS or MLC model phones See also Centralized Telephone Programming F Fax Call Handling A feature that all...

Страница 169: ...feature that lets a subscriber s extension mailbox be assigned as the owner of the covered line When a call comes in on the covered line the system routes the caller to the mailbox specified as the li...

Страница 170: ...l unit System Administrator A person in charge of making ongoing changes to the PARTNER MAIL system such as modifying mailboxes changing menus and greetings System Manager The person responsible for m...

Страница 171: ...ator In addition it allows the System Administrator to use the Broadcast feature and perform PARTNER MAIL system administration VMS Coverage button Provides subscribers that capability of turning voic...

Страница 172: ...Cover button 1 11 B Broadcast Description 6 42 Sending messages 6 57 Button Programming 3 13 C Cable Manager Bracket 2 2 Call Answer Service Features 1 11 Programming 3 10 Verifying operation 5 4 Clas...

Страница 173: ...1 Description 3 2 Form B2 Description 3 2 Form C Description 3 2 General Mailbox Assigning ownership 4 11 Changing password 4 11 Changing ownership of 6 9 Description 1 2 Forwarding messages 1 2 Mailb...

Страница 174: ...ge 1 12 Message light problems lighting 7 2 Messages Factory setting A 2 Minutes COS default 4 29 Mounting the PARTNER MAIL Unit 2 5 N Night Main Menu Program and record 6 18 prompts 4 22 Recording 4...

Страница 175: ...vice 2 2 Connecting the 2 10 Programming 3 6 Schedule Administration of 4 14 Temporary changes 6 13 Selector Code 4 17 Deleting from menu 6 23 Deleting from submenu 6 27 Selector Code Action 4 17 Usag...

Страница 176: ...g 6 30 Touch Tones missed by PARTNER MAIL 7 1 Transfer Return Extension 306 3 6 Transfer Type COS settings 4 29 V Verify Switch Settings Voice Processing Card 2 15 VMS Cover Button 1 11 Programming 3...

Страница 177: ...message plays Press 1 to respond to the message The Message Responding Menu plays Press 2 to add your comments to the original message The Message Recording Menu plays Lift the handset record your co...

Страница 178: ...ers their authorized agents or by others who may be authorized by the FCC In the event repairs are needed on this equipment please contact the AT T Helpline at 1 800 628 2888 Rights of the Local Telep...

Страница 179: ...AT T 585 322 101 Graphics AT T 1988...

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Lucent Technologies PARTNER MAIL, Инструкция по установке и эксплуатации

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