176
Troubleshooting
Troubleshooting
When a malfunction occurs, it may not be serious and can be corrected easily. The following
describes the most common problems and solutions. Please refer to the following before
calling Lorex Technical Support:
Error
Possible Causes
Solutions
• System is not
receiving power, or is
not powering up
• Power cable is loose or is
unplugged
• Confirm that all cables are connected correctly
• Confirm that the power cable is securely connected to
the back of the unit
• Power switch is set to OFF (•)
position
• Confirm that the power switch is in the ON (
I
) position.
• Cables are connected, but
system is not receiving sufficient
power
• Confirm that the system is powered on (LED indicators
on the front should be ON)
• If the unit is connected through a power bar or surge
protector, try bypassing the bar and connecting the
power directly to the wall outlet
• Confirm that there is power at the outlet:
• Connect the power cable to another outlet
• Test the outlet with another device (such as a lamp
or phone charger)
• Remote control is
not detected
• Battery in the remote control is
drained
• Install two fresh AAA alkaline batteries in the remote
control
• There are no batteries in the
remote control
• Hard drive is not
detected by the
system
• Hard drive cables are loose or
not properly connected
• Remove the housing and check that hard drive cables
are firmly connected
• There is no hard drive in the
system
• Open the housing and install a 3.5" SATA hard drive.
For details, see “Appendix B: Installing or Replacing the
Hard Drive” on page 156. Make sure to format the drive
after installing.
• Hard drive is full
and the unit is no
longer recording
• Overwrite is not enabled
• Right-click and click Menu>HDD>Overwrite. Ensure
Overwrite is checked and click Apply.
• There is no picture
on monitor/TV after
connecting it to the
NVR
• Monitor/TV not detected by NVR
• Power off the monitor/TV and NVR. Power on the
monitor/TV, and then power on the NVR
• Input channel for NVR not
selected on monitor/TV
• On the monitor/TV, select the input channel the NVR is
connected to
• Video cable is loose or has
become disconnected
• Check the video cable connection to the NVR and
monitor/TV
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