Cannot print over wireless network
If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer
option when sending a print job, you can try uninstalling and reinstalling the software.
These are possible solutions. Try one or more of the following:
M
AKE
SURE
YOUR
COMPUTER
IS
CONNECTED
TO
YOUR
WIRELESS
ACCESS
POINT
(
WIRELESS
ROUTER
)
•
See if you have access to the Internet by opening your Web browser and accessing any site.
•
If there are other computers or resources on your wireless network, check to see if you can access them from
your computer.
M
OVE
THE
COMPUTER
AND
/
OR
PRINTER
CLOSER
TO
THE
WIRELESS
ROUTER
Although the possible distance between devices in 802.11b or 802.11g networks is 300 feet, the maximum range
for optimal performance is generally 100–150 feet.
M
OVE
YOUR
ACCESS
POINT
TO
MINIMIZE
INTERFERENCE
There may be temporary interference from other devices such as microwave ovens or other appliances, cordless
phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to
these devices.
C
HECK
WHETHER
THE
PRINTER
IS
ON
THE
SAME
WIRELESS
NETWORK
AS
THE
COMPUTER
Print a network setup page. Refer to the documentation that came with your printer for details on printing a network
setup page.
Make sure the SSID the printer is using matches the wireless network SSID. If you are not sure how to find the
network SSID, use one of the following:
Using Windows
1
Type the IP address of the wireless access point in the address field of your Web browser.
If you do not know the IP address of the wireless access point:
a
Do one of the following:
In Windows Vista
1
Click
.
2
Click
All Programs
Accessories
.
3
Click
Command Prompt
.
In Windows XP and earlier
1
Click
Start
.
2
Click
All Programs
or
Programs
Accessories
Command Prompt
.
b
Type
ipconfig
.
Troubleshooting
148
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