C
ONTACT
CUSTOMER
SUPPORT
If the problem continues, the printer may need to be serviced.
Skewed print
Try one or more of the following:
C
HECK
THE
PAPER
GUIDES
Adjust the length and width guides in the tray to the correct positions for the paper size loaded.
•
Make sure the guides are not too far from the paper stack.
•
Make sure the guides are not pressing too lightly against the paper stack.
C
HECK
THE
PAPER
Make sure you are using paper that meets the printer specifications.
M
AKE
SURE
THE
PRINTER
IS
CLEAN
OR
IS
NOT
CONTAMINATED
WITH
PAPER
DUST
Clean the exterior of the printer
1
Make sure that the printer is turned off and unplugged from the wall outlet.
Warning—Potential Damage:
To avoid the risk of electric shock when cleaning the exterior of the printer,
unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
2
Remove paper from the standard exit bin.
3
Dampen a clean, lint-free cloth with water.
Warning—Potential Damage:
Do not use household cleaners or detergents, as they may damage the finish of
the printer.
4
Wipe only the exterior of the printer, making sure to include the standard exit bin.
Warning—Potential Damage:
Using a damp cloth to clean the interior may cause damage to your printer.
5
Make sure the paper support and standard exit bin are dry before beginning a new print job.
M
AKE
SURE
THE
PAPER
FEED
ROLLERS
ARE
CLEAN
AND
ARE
NOT
CONTAMINATED
WITH
DUST
1
Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.
2
Remove the paper feed rollers.
Note:
For instructions on how to remove and reinstall the paper feed rollers, see the setup sheet that came with
the rollers inside the compartment box of Tray 1.
3
Dampen a clean, lint-free cloth with water.
Troubleshooting
315