If you do not know the IP address or host name of the printer, then you can:
•
View the information on the printer control panel home screen, or in the TCP/IP section under the
Networks/Ports menu.
•
Print a network setup page or menu settings page, and then locate the information in the TCP/IP section.
2
Click
Settings
or
Configuration
.
3
Click
Device Solutions
>
Solutions (eSF)
, or click
Embedded Solutions
.
4
Click
System
tab >
Log
5
From the Filter menu, select an application status.
6
From the Application menu, select an application, and then click
Submit
.
M
AKE
SURE
THE
FILE
NAME
YOU
WANT
TO
SCAN
TO
IS
NOT
ALREADY
IN
USE
Verify that the file to which you want to scan is not open by another application or user.
To help prevent errors, make sure either
Append time stamp
or
Overwrite existing file
is selected in the destination
configuration settings.
A
DJUST
THE
SCAN
SETTINGS
In the destination configuration settings, lower the scan settings. For example, to lower the scan resolution, disable
Color, or change the “Content type” setting to Text.
C
ONTACT
CUSTOMER
SUPPORT
If you still cannot isolate the problem, then contact customer support.
Forms and Favorites troubleshooting
Forms are not available or are not working
M
AKE
SURE
THE
BOOKMARK
POINTING
TO
THE
FORM
IS
IN
THE
B
OOKMARKS
ROOT
FOLDER
If the bookmark pointing to the form was created in a subfolder of the Bookmarks folder, then it will not be available
under the Forms solution. Delete the bookmark and recreate it under the Bookmarks root folder.
M
AKE
SURE
THE
BOOKMARK
IS
POINTING
TO
THE
CORRECT
LOCATION
The printer does not validate bookmarks. If the URL or network location that was specified when the bookmark was
created is incorrect, then the printer will not be able to access the document.
M
AKE
SURE
THE
BOOKMARK
IS
CREATED
WITH
F
ORMS
AND
F
AVORITES
If the bookmark is created using another application, then it cannot be accessed in Forms and Favorites.
Troubleshooting
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