Diagnostic information
2-3
7100-XXX
Service error codes
Error code
Action
001 Service Call
System Board - CPU
Replace the RIP board. See
“System board removal” on page 4-36
. Or replace
the engine controller board. See
“Engine controller board removal” on
page 4-34
.
002 Service Call
System Board - Flash
003 Service Call
System Board - DRAM
004 Service Call
System Board - RTC
009 Service Call
System Board
005 Service Call
Op Panel
See
“Operator panel service check” on page 2-40
.
006 Service Call
Scanner Unit
Scanner unit initialization failed. Home position not found. Possible scanner
calibration failure. See
“Flatbed service check” on page 2-41
.
007 Service Call
Printer Communication Error
Print engine fails to initialize. See
“Engine controller board removal” on
page 4-34
.
008 Service Call
Fax Card
Fax board fails to initialize or fails to respond when a fax is sent. See
“Modem / fax
card service check” on page 2-43
.
C3 Service Call
Engine CTL Board
incorrect data is detected in the NVRAM during data confirmation process at
power-on.
1. POR the machine.
2. If problem persists, replace the controller board.
C4 Service Call
Engine CTL Board
Defective engine controller board is causing faulty data transmission between ASIC
and CPU.
POR the printer. If error still exists, replace the engine controller board. See
“Engine controller board removal” on page 4-34
.
C7 Service Call
Main Motor
Synchronization signal from main motor is not detected.
See
“Main motor service check” on page 2-14
.
D4 Service Call
LV Power Supply
See
“Low voltage power supply (LVPS) service check” on page 2-23
.
E0 Service Call
Developer Motor 1 - MK
An over-current signal is detected due to an abnormal load on developer motor 1.
1. Replace black and magenta toner cartridge.
2. If error persists, see
“Developer drive assembly service check” on
page 2-16
.
E1 Service Call
Developer Motor 2 - CY
An over-current signal is detected due to an abnormal load on developer motor 2.
1. Replace yellow and cyan toner cartridge.
2. If error persists, see
“Developer drive assembly service check” on
page 2-16
.
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