Diagnostic information
2-11
7100-XXX
Symptom tables
MFP symptom table
Symptom
Action
Paper feed problems
See
“Paper feed service checks” on page 2-44
.
Close door displayed when all doors are closed.
See
“User attendance messages” on page 2-8
, and
follow the action suggested.
Paper jam messages do not reset after removing
paper.
See
“User attendance messages” on page 2-8
, and
follow the action suggested.
Toner cartridge does not turn or does not put toner on
the photodeveloper cartridge.
See
“Toner feed service check” on page 2-39
.
Developer motor makes noise or continuously runs.
See
“Developer drive assembly service check” on
page 2-16
.
Main motor makes noise or continuously runs.
See
“Main motor service check” on page 2-14
.
Transfer belt unit makes noise when rotated or does not
rotate at all.
See
“Transfer belt unit service check” on page 2-17
.
The transfer roll is not transferring images or does not
turn.
See
“White band service check” on page 2-63
.
No power
See
“Printer no power service check” on page 2-38
.
Waste toner feed problems
See
“Waste toner feed service check” on page 2-39
.
Fans not working or making noise.
See
“Service error codes” on page 2-3
. Find the failing
fan, and follow the action suggested.
Print/image problems
See
“Print quality symptom table” on page 2-13
.
Photodeveloper cartridge does not rotate or makes
noise.
See
“OPC belt (photodeveloper) cartridge drive service
check” on page 2-36
.
Black copies from scanner.
See
“Black page copy service check” on page 2-41
.
Fail to scan from the flatbed.
See
“Flatbed service check” on page 2-41
.
Paper jams in the ADF.
See
“ADF paper feed service check” on page 2-42
.
Paper skews when fed into the ADF.
See
“ADF paper feed service check” on page 2-42
.
Paper fails to feed into the ADF.
See
“ADF paper feed service check” on page 2-42
.
Op panel failure
See
“Operator panel service check” on page 2-40
.
Fax fails to transmit.
See
“Modem / fax card service check” on page 2-43
.
Fax appears stretched or compressed.
Issue with sending fax machine.
Streaks down the middle of a copy, fax or scan when
using the ADF
See
“ADF streak service check” on page 2-41
.
Scanner locked
Check the scanner lock switch. If it is unlocked see
“Flatbed service check” on page 2-41
.
Scanner fails to communicate with the host PC.
If the MFP is USB-attached, see
“USB service check” on
page 2-40
. If the MFP is network-attached, see
“Network
service check” on page 2-40
.
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