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Paper sticks to the scanner glass
C
LEAN
THE
SCANNER
GLASS
Use a slightly damp, lint-free cloth or paper towel to wipe the scanner glass and the white underside of the scanner
cover.
Multiple pages feed into the ADF
A
DJUST
THE
PAPER
GUIDES
Adjust the paper guides until they lightly rest against the edge of the paper.
C
HECK
THE
SEPARATOR
ROLL
The separator roll may be worn. Install a new separator roll using the instructions that came with the part.
R
EMOVE
EXCESS
PAPER
FROM
THE
ADF
Make sure that the paper does not exceed the maximum fill line on the paper guides.
For more information, see “Understanding the ADF and scanner glass” on page 12.
S
ET
THE
PAPER
SIZE
AND
TYPE
FOR
DIFFICULT
MEDIA
For more information, see “Setting the paper size and type for difficult media” on page 78.
D
ISABLE
THE
PAPER
THICKNESS
SENSOR
Turn off the multifeed sensor.
For more information, see “Setting the ADF to detect multiple paper feeds” on page 80.
Solving paper feed problems (printer)
Paper frequently jams
These are possible solutions. Try one or more of the following:
C
HECK
THE
PAPER
Use recommended paper and specialty media. For more information, see the chapter about paper and specialty
media guidelines.
M
AKE
SURE
THERE
IS
NOT
TOO
MUCH
PAPER
IN
THE
PAPER
TRAY
Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the
multipurpose feeder.
C
HECK
THE
PAPER
GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
Troubleshooting
297