•
The printer cable is securely attached to the printer and the host computer, print server, option, or other network
device.
•
All options are properly installed.
•
The printer driver settings are correct.
Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the
printer back on. This often fixes the problem.
Solving printing problems
Multiple
‑
language PDF files do not print
The PDF files may contain unavailable fonts.
1
Open the document you want to print in Adobe Acrobat.
2
Click the printer icon >
Advanced
>
Print as image
>
OK
>
OK
.
Scanner control panel display is blank or displays only diamonds
The scanner self
‑
test failed. Turn the scanner off, wait for about 10 seconds, and then turn the scanner on.
If
Ready
does not appear, then turn the scanner off and contact customer support.
Error message about reading USB drive appears
Make sure the flash drive is supported.
Jobs do not print
These are possible solutions. Try one or more of the following:
M
AKE
SURE
THE
PRINTER
IS
READY
TO
Make sure
Ready
or
Power Saver
appears on the display before sending a job to print.
C
HECK
TO
SEE
IF
THE
STANDARD
EXIT
BIN
IS
FULL
Remove the stack of paper from the standard exit bin.
C
HECK
TO
SEE
IF
THE
PAPER
TRAY
IS
EMPTY
Load paper in the tray.
M
AKE
SURE
THE
CORRECT
PRINTER
SOFTWARE
IS
INSTALLED
•
Verify that you are using the correct printer software.
•
If you are using a USB port, make sure you are running a supported operating system and using compatible printer
software.
Troubleshooting
281