v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, RS110 Types 6435, 6436, 6437 and 6438 server,” on page 27 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
system event/error log message
Action
System shutoff due to VRM 1 under voltage.
1. (Trained service technician only) Reseat the microprocessor.
2. Replace the following components one at a time, in the order
shown, restarting the server each time:
a. (Trained service technician only) Microprocessor
b. (Trained service technician only) System board
System shutoff due to +2.5v under voltage.
1. Reseat the power supply.
2. (Trained service technician only) Replace the system board.
System shutoff due to CPU over temperature.
1. Make sure that the fans have good airflow and are not
obstructed.
2. (Trained service technician only) Reseat the microprocessor
heat-exchanger assembly.
System shutoff due to board over temperature.
1. Make sure that the fans have good airflow and are not
obstructed.
2. (Trained service technician only) Replace the system board.
System under recommended voltage on
cont5v.
1. Reseat the power supply.
2. (Trained service technician only) Replace the system board.
System under recommended voltage for +12v.
1. Reseat the power supply.
2. (Trained service technician only) Replace the system board.
System under recommended voltage on +2.5v.
1. Reseat the power supply.
2. (Trained service technician only) Replace the system board.
System shut off due to system board under
temperature.
1. Make sure that the fans have good airflow and are not
obstructed.
2. (Trained service technician only) Replace the system board.
System
x
started a RS485 connection with us
Information only.
We started a RS485 connection with remote
system
x
Information only.
We will retry sending alert ID
x
; when accepted
by a remote system, it will have a different ID
Information only.
Windows blue screen has been captured
Information only.
Solving power problems
Power problems can be difficult to solve. For example, a short circuit can exist
anywhere on any of the power distribution buses. Usually, a short circuit will cause
the power subsystem to shut down because of an overcurrent condition. To
diagnose a power problem, use the following general procedure:
1. Turn off the server and disconnect all ac power cords.
2. Check for loose cables in the power subsystem. Also check for short circuits, for
example, if a loose screw is causing a short circuit on a circuit board.
Chapter 5. Diagnostics
213
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