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Problem
Possible Cause
Solution
8. Untreated water is being delivered
a. Bypass valve is open or faulty
a. Fully close bypass valve or replace
b. Media is exhausted due to high water
usage
b. Check program settings or diagnostics
for abnormal water usage
c. Meter not registering
c. Remove meter and check for rotation or
foreign material
d. Water quality fluctuation
d. Test water and adjust program values
accordingly
e. Damaged seal/stack assembly
e. Replace seal/stack assembly
f. Control valve body type and piston type
mix matched
f. Verify proper control valve body type
and piston type match
g. Fouled media bed
g. Replace media bed
9. For aeration and ozone generator models
only: Control valve fails to draw in air or ozone.
a. Injector is plugged
a. Remove injector and clean or replace
b. Faulty regenerant piston
b. Replace regenerant piston
c. Ozone generator line connection leak
c. Inspect ozone line for air leak
d. Air (Brine) elbow check valve cartridge
or ozone in-line check valve defective
or installed backwards
d. Remove check valve(s) and replace
correctly
e. Drain line restriction or debris cause
excess back pressure
e. Inspect drain line and clean to correct
restriction
f. Drain line to long or too high
f. Shorten length and or height
g. Low water pressure
g. Check incoming water pressure - water
pressure must remain at minimum of
25 psi
10. Water running to drain
a. Power outage during backwash
a. Upon power being restored control
will finish the remaining backwash
time. Reset time of day
b. Damaged seal/ stack assembly
b. Replace seal/ stack assembly
c. Piston assembly failure
c. Replace piston assembly
d. Drive cap assembly not tightened in
properly
d. Re-tighten the drive cap assembly
11. Error – 101 = Control unable to sense motor
movement
a. Motor not inserted full to engage pinion,
motor wires broken or disconnected
a. Disconnect power, make sure motor is
fully engaged, check for broken wires,
make sure two pin connector on motor
is connected to the two pin connection
on the PC Board labeled MOTOR.
Press
NEXT
and
REGEN
buttons for
3 seconds to resynchronize software
with piston position or disconnect
power supply from PC Board for 5
seconds and then reconnect.
b. PC Board not properly snapped into drive
bracket
b. Properly snap PC Board into drive
bracket and then Press
NEXT
and
REGEN
buttons for 3 seconds to
resynchronize software with piston
position or disconnect power supply
from PC Board for 5 seconds and then
reconnect.
c. Missing reduction gears
c. Replace missing gears
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