88
PROBLEMS AND SOLUTIONS
Error Code
Description
Possible reasons
Solution
E1
E2
E3
E4
E5
E6
E11
E7
Safety switch not fixed
Temperature sensor
missing
Motor blocked
Too high temperature
Motor temperature too
high
Motor electric current too
high
Cannot use Pulse
Speed transfer failure
Jar or jar lid is not fixed properly
The jar is not in place, or connection
of the temperature sensor at the jar
base is damaged
Too big loading in the jar
No food in the jar, or very little food
with high temperature setting for too
long time
The machine works at high loading
for too long time
Too big loading, or big pieces of food
blocked by the stirring shaft
The temperature in the jar is over
60ºC
Speed changing between low level
(1-5) and high level (6-10) blocked
Re-assemble the jar and jar lid, make
sure all the parts are assembled
properly and tightly
Re-assemble the jar and make sure it
is fixed properly and tightly
Decrease the volume of the food in
the jar, or cut the food to smaller
pieces and re-start the machine
Add food in the jar
Stop and let the machine to cool
before re-started
Decrease the loading, or Pause and
use spatula to remove the stuck and
restart
Cool down the food and Pulse again,
or use lower speed 4
Remove the jar, turn the lower clutch
manually and fix the jar and restart
