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TracVision A5 Shop Manual
© 2005 KVH Industries, Inc., All rights reserved.
Activating a Receiver
• Before the customer can start enjoying satellite TV, he/she must
activate the receiver
(after the system has been installed)
.
• Don’t forget to give the customer the red Activation Card, which
comes attached to the back of the receiver. The customer needs
this card in order to activate the receiver.
• Be sure to affix the antenna serial number label to the Activation
Card.
• KVH’s Activation Department:
1-866-551-8004
Replacing a Receiver
• First complete the
TracVision A5 Service Worksheet
, provided at
the back of this manual. KVH needs this information before it can
ship a replacement.
• Call KVH Technical Support at
1-888-584-5714
and ask for an
RMA number. Write this number on the outside of the box.
• Be sure to tell the customer that he/she must call KVH to activate
the new receiver
and deactivate the old receiver
. Activation and
deactivation activity is governed by a contractual agreement
between the customer and DIRECTV. Only the customer can call
to activate/deactivate a receiver.
•
If the old receiver is not deactivated prior to return, DIRECTV
will continue to bill the customer for the service and KVH will
invoice the dealer for the full cost of the receiver.
Using the Receiver
Effective April 2005
Subject to change without notice
