TracVision A5 Troubleshooting Flowchart
Symptom: Program Guide doesn't load
and/or only odd transponders are OK
Program Guide
doesn't load
and/or only odd
transponders
are OK
Is the receiver set to
"stacked LNB"?
No
Yes
Check for third
party splitters,
amps, etc.
Problem
found?
Yes
No
Done
Guide doesn't load
completely, receiver beeps
after 30 seconds, and
antenna turns off?
Problem
found?
Yes
Done
Follow the
instructions on
page 10.10 of the
TracVision A5
User's Guide
to set
the receiver to
"stacked LNB"
Check the video cable
on the receiver rear
panel connecting from
"To Video" to "Video"
Yes
No
Call KVH
No
To check for "stacked LNB":
1. Press MENU
2. Highlight "System Setup" then
press SELECT
3. Highlight "Install"
OR
While Program Guide is loading,
press SELECT to bring up the
"Install" screen
Turn system back
on by pressing
"SAT" then
"POWER" on
remote control
Problem
solved?
Done
Yes
No
Call KVH
To check signal quality on odd/even transpo nders:
1. Press MENU
2. Highlight "System Setup" then pres s SELECT
3. Highlight "Signal"
4. Select the transponder ("xponder" ) to check
