TracVision
®
A5 Service Worksheet
KVH Industries, Inc. • 50 Enterprise Center • Middletown, RI 02842-5279 • U.S.A. • Phone: +1 401 847-3327 • Fax: +1 401 845-8190
Subject to change without notice
Today's Date __________________
Customer information:
Name _____________________________________________________ Address _____________________________________________
City _______________________________________________________ State/Zip ____________________________________________
Phone #____________________________________________________ E-mail ______________________________________________
In order to expedite your service request, please complete this form prior to calling Technical Support.
Troubleshooting
- Please refer to the TracVision A5 Shop Manual, section 4, for a guide to troubleshooting the A5 system.
Return Receiver Process
- If a defective receiver is to be replaced, the unit MUST be deactivated
prior
to returning it to KVH.
Activation and deactivation activity is governed by a contractual agreement between the customer and DIRECTV, which only the customer can
change.
The consequences of NOT deactivating prior to return are:
1. The customer will continue to be billed monthly for the service.
2. KVH will invoice the dealer for the full cost of the receiver.
Product information:
Receiver Serial # ____________________________________________ Antenna Serial # ______________________________________
Installation Date _____________________________________________
If it is determined that product needs service, a KVH service order # will be issued:
KVH Service Order # _______________________