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Chapter 4 Troubleshooting and Preventive Maintenance

90

Device status icons that indicate problems

One or more status icons may appear below the logo on the home page. The
following icons indicate specific problems. See the user guide for a complete list
of device status icons and descriptions.

Indicates that the data collection device has lost power and is
operating on battery backup. Check the plugs, connections, and so
on.

Indicates that the disk free space has fallen below the low disk
space threshold. Contact your administrator to increase the disk
space.

Indicates that the device is failing to communicate with the host
application, or with a Smart View server, which can reside on a
different machine. Check the Ethernet connections.

Indicates that the average memory usage, CPU load, or both have
exceeded the thresholds. Contact your administrator.

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Содержание InTouch 9100 Slim Profile

Страница 1: ...How to install and maintain the Kronos InTouch 9100 timeclock Kronos InTouch 9100 Installation Guide Document Revision D ...

Страница 2: ...ics Workforce Tablet Workforce Tablet Analytics Workforce Talent Acquisition Workforce Task Management Workforce Tax Filing Workforce TeleStaff Workforce TeleTime IP Workforce Timekeeper Workforce View and Workforce Worksheet are trademarks of Kronos Incorporated or a related company For a complete list of Kronos trademarks please visit the trademarks page at www kronos com The source code for Equ...

Страница 3: ... appareil numerique respecte les limites de rayonnement de bruits radio electriques applicables aux appareils numeriques de classe A prevues au Reglement sur le materiel brouilleur du ministere des Communications du Canada Ce dispositif est conforme aux normes RSS sans licence d Industrie Canada Son utilisation est soumise aux deux conditions suivantes 1 ce dispositif ne peut pas provoquer d inter...

Страница 4: ...Document Revision History Revision Release Date A June 2016 B December 2016 C March 2017 D April 2017 ...

Страница 5: ...pter 2 Install the Standard Model InTouch Step 1 Prepare the location 22 Determine the power source for your site 22 Mark insertion points for the base 24 Install the AC outlet 27 Step 2 Optional Widen the badge reader slot 28 Step 3 Mount the base 31 Example 1 Mount over an AC outlet 33 Example 2 Mount near an AC outlet or with PoE or PoE Plus 34 Step 4 Route the cables 35 Remove cable access plu...

Страница 6: ... transformer cables 54 Step 11 Turn on the AC power to the device 55 Verify that the power is on 56 Step 12 Close and lock the InTouch 57 Tighten the strain relief clip 57 Close the cover and secure the screws 57 Next steps 59 Chapter 3 Install the Slim Profile InTouch Step 1 Prepare the location 62 Determine the power source for your site 62 Mark insertion points for the base 63 Step 2 Optional W...

Страница 7: ... InTouch Step 1 Prepare the site and collect data 96 Location of the unit 96 Use the host application software to collect data 96 Step 2 Disconnect and remove the Series 4000 device 97 Step 3 Install and configure the InTouch 122 Appendix B Open and Disconnect the InTouch Step 1 Use the host application software to collect data 124 Step 2 Open the InTouch 124 Step 3 Disconnect the power 126 Step 4...

Страница 8: ...Contents 8 Step 8 Disconnect badge readers and universal relay 136 Step 9 Remove battery transformer and transition board 137 Next steps 140 ...

Страница 9: ...Chapter 1 Before You Install the InTouch ...

Страница 10: ...m Profile model Step 3 Mount the base on page 68 Ethernet strain relief clip M3 x 10 screw 1 2 Standard model Connect Ethernet cable on page 48 Slim Profile model Step 7 Connect power and cables to the main board on page 77 Strain relief clip Standard 2 Slim Profile 1 Standard model Secure the cables with the strain relief clip on page 51 Slim Profile model Step 6 Secure the cables with the strain...

Страница 11: ... software for the InTouch resides on the microSD card within the unit Do not copy or alter the microSD card or your warranty will become void Do not remove the cover assembly from its anti static packaging until you are ready to install the InTouch Do not remove the tape that covers the battery unless you need to replace the battery Save the paper mounting template and any other printed documents ...

Страница 12: ...Chapter 1 Before You Install the InTouch 12 Additional InTouch and Workforce Central documentation can be found by logging in online at http community kronos com ...

Страница 13: ...mplate that you use to mark the wall with the following measurements and indicators Where to screw the base of the unit into the wall Where the AC outlet must be located Where cables enter the unit through access holes in the wall Where cables enter the unit through the access holes at the bottom 7 13 16 198mm 46 1 2 1181mm TO FLOOR STANDARD SLIM PROFILE STANDARD PART NUMBER 4704549 003 REV C ...

Страница 14: ...ius 4 158 degrees Fahrenheit Humidity range operating and storage 10 95 non condensing InTouch timeclocks are designed for office and manufacturing environments In rare cases user sites might contain agents that are corrosive in nature and which could corrode the electronics assemblies in these devices In the event of this situation users must move the devices to a suitable environment Access New ...

Страница 15: ... input voltage The AC power source for the device must be connected to a 20A maximum circuit breaker A licensed electrician must ensure that low voltage wiring is routed securely away from high voltage wiring Power source options Standard model Uses standard AC power from an internal or external source It includes an integrated autosensing AC power transformer that supports an IEC C7 external powe...

Страница 16: ...install the InTouch in a location that allows an easy and secure connection to an external network for example using the Ethernet cable Ethernet requirements and specifications If you are using Power over Ethernet PoE your network must comply with the 802 3af standard if you are using PoE Plus your network must comply with the 802 3at standard The InTouch supports 10BASE T or 100BASE T Ethernet co...

Страница 17: ...model only Slim Profile model only or both models Other options require the installation of the transition board option Some options support Power over Ethernet PoE or PoE Plus others do not See the following table for currently supported options and configurations See the release notes for changes to this information Option Kit Compatible with Standard Model Compatible with Slim Profile Model Tra...

Страница 18: ... that is included with the kit you will need the following tools Note Because of the small size of certain screws Kronos recommends that you use small screwdrivers number 1 or 2 with magnetic tips The wire cutter should be small as well For example a 5 in flush cutter or a circuit board cutter ...

Страница 19: ... power cables A qualified person to run Ethernet cable One or more qualified installers to assemble the device and mount it on the wall a second person may be necessary to hold the cover while the other person attaches components to the cover and base A network administrator or similarly qualified individual to configure device settings on the InTouch and on the server where the supporting Workfor...

Страница 20: ...g the host application The host application system administrator guide InTouch 9100 User Guide and the release notes have all the necessary information InTouch and Workforce Central documentation can be found by logging in online at http community kronos com Next step Depending on the InTouch model purchased for your site go to one of the following chapters to install that device Chapter 2 Install...

Страница 21: ...Chapter 2 Install the Standard Model InTouch ...

Страница 22: ...n you will need to install the AC outlet requires a licensed electrician in the location that you mark on the wall with the mounting template described in Mark insertion points for the base on page 24 Install near an AC outlet Select a location where the distance from the power cable hole at the bottom of the InTouch is not more than 5 feet 1 5 meters from the AC outlet Note Installing the device ...

Страница 23: ...0A maximum circuit breaker Do not connect the InTouch power line to circuits that are being used for electrical devices that draw large amounts of power such as air conditioning units electrical motors and compressors Avoid running a communications cable near devices that interfere with data transmission ...

Страница 24: ...the mounting template or the base of the device Use the mounting template The mounting template is printed on a sheet of paper that is included with your InTouch kit Use that template to mark the areas of the wall where you plan to install the InTouch 7 13 16 198mm 46 1 2 1181mm TO FLOOR STANDARD SLIM PROFILE STANDARD PART NUMBER 4704549 003 REV C ...

Страница 25: ...mplate Note however that if you plan to install the device over the AC outlet first remove the plastic knockout plate from the base of the InTouch This will allow the base to fit over the outlet as you hold the base against the wall 1 Use a small wire cutter to cut the plastic tabs that anchor the knockout 2 Remove the plate ...

Страница 26: ...screw holes as follows Installing over an AC outlet Mark the two top screws to the right of the knockout plate and the single screw in the bottom middle See the illustration in Example 1 Mount over an AC outlet on page 33 Installing near an AC outlet or with Power over Ethernet PoE or PoE Plus Mark the top screw that is on the far left on the knockout plate the top screw on the far right and the s...

Страница 27: ...t PoE or PoE Plus skip this step To install over an AC outlet 1 Be sure you have prepared the location and reviewed the cautions described in Determine the power source for your site on page 22 2 Use a licensed electrician to install the AC outlet at the location that you marked on the wall in Mark insertion points for the base on page 24 ...

Страница 28: ...badges that you will use with the InTouch are more than 0 05 in 1 27 mm thick you need to install two spacers in the badge reader for bar code or magnetic stripe cards to accommodate the badges The spacers are molded into the base of the InTouch 1 Use a wire cutter to remove the spacers from the base ...

Страница 29: ...Step 2 Optional Widen the badge reader slot 29 2 On the inside of the cover use a Phillips screwdriver to loosen the two screws that hold the badge reader cover in place 3 Remove the badge cover ...

Страница 30: ...ter 2 Install the Standard Model InTouch 30 4 Press the two spacers onto the tops of the two channels that hold the screws 5 Insert the reader cover back onto the base Tighten the screws on the reader cover ...

Страница 31: ...n AC outlet remove the knockout plate if it has not already been removed 2 Using the two large holes on the right that you marked on the wall from the mounting template or the base use a 3 8 inch drill bit to drill holes into the wall at those marked locations Those holes will be used to run the Ethernet cable the cable from a remote reader and any other cables that you plan to run through the wal...

Страница 32: ...h See the examples on the following pages b Install a wall anchor in each screw hole Push or tap the wall anchors until they are flush against the wall c Use a drill or screwdriver to drive the top two mounting screws three 10X1 1 4 screws are included with the InTouch into the wall leaving 1 4 inch 6 mm between the head of each screw and the wall 4 Align the top two screw holes and bottom middle ...

Страница 33: ...ustrations in this chapter for installing other components and options show the InTouch installed directly over an AC outlet However the procedures note alternative steps as necessary if you are mounting the InTouch near a wall outlet or are using PoE or PoE Plus 10X1 1 4 screws ...

Страница 34: ...Chapter 2 Install the Standard Model InTouch 34 Example 2 Mount near an AC outlet or with PoE or PoE Plus 10X1 1 4 screws ...

Страница 35: ...h the wall or along the wall into the base of the InTouch See the installation guides for those options Transformer If you ordered a transformer with a 6 ft cable to plug into an external wall outlet you will route that cable through one of the bottom access holes after you install the transformer Step 5 Install components and options in the base on page 38 Remove cable access plugs The base of th...

Страница 36: ...onnect them to the main board or transition board of the InTouch Point of entry Approximate amount of slack after point of entry Through the wall into the back of the InTouch base Ethernet cable 16 in 40 6 cm of slack after the point of entry into the InTouch Remote reader cable 23 in 58 4 cm Through the bottom of the InTouch base Ethernet cable 6 12 in 15 2 30 5 cm depending on which hole is used...

Страница 37: ...cable The following illustrations show how to secure the Ethernet cable in the channels of the Standard base Avoid excessive bending or crimping of the cable Ethernet cable routed through the wall Ethernet cable routed through the bottom of the base ...

Страница 38: ...30 48 cm cord for mounting the InTouch over an AC outlet Use the 6 foot 1 8 meters cord if you are using an external AC outlet Hold the transformer so that the power cord that you just plugged in is at the top and the non labeled side of the transformer is facing you Note The type of transformer and length of the cord may vary depending on your locale and which configuration was ordered for your s...

Страница 39: ...n Do not plug in the transformer until you are instructed to do so Attention Ne branchez pas le câble d alimentation avant qu on vous demande de le faire Install the backup battery option If you purchased the backup battery install it now while the base is open and the plastic transformer cover has not been attached ...

Страница 40: ...nt qu on vous demande de le faire See the backup battery option installation guide for complete installation instructions Then return to this guide to continue the installation Install the transition board option kit If you did not purchase a transition board kit skip to Step 6 Attach the plastic transformer plate on page 43 If you purchased a transition board kit install that option now The trans...

Страница 41: ...nstall components and options in the base 41 Universal relay See the transition board installation guide for complete installation instructions Then return to this guide to continue the installation M3X6 screws ...

Страница 42: ...universal relay options If you purchased remote badge reader or universal relay kits install them now For example See the option kit installation guides for complete installation instructions Then return to this guide to continue the installation Remote Proximity Reader Universal Relay ...

Страница 43: ...lastic transformer plate If you installed a transition board kit you have already attached the plastic transformer plate to the base skip to the next section If you did not install a transition board kit attach the plastic transformer cover to the base now M3X6 screws ...

Страница 44: ...ger scan option If you purchased a finger scan kit install it now Kronos Touch ID Note If you are also installing the Wi Fi option install it at the same time that you install the Kronos Touch ID For details see the Kronos Touch ID installation guide for the InTouch 9100 ...

Страница 45: ... Install the finger scan option 45 Kronos Touch ID Plus See the appropriate finger scan option installation guide for complete installation instructions Then return to this guide to continue the installation ...

Страница 46: ...eady installed the Wi Fi option or have not purchased it skip this step Otherwise install it now The Wi Fi board connects to the main board inside the unit s cover See the Wi Fi option installation guide for complete installation instructions Then return to this guide to continue the installation ...

Страница 47: ...r imager kit install it now The linear imager connects to the main board on the inside cover of the unit or to any available USB port on the transition board See the appropriate linear imager option installation guide for complete installation instructions Then return to this guide to continue the installation ...

Страница 48: ...he cables Connect Ethernet cable 1 Plug the cable into the Ethernet port to connect the InTouch to the local area network The cable can also be routed through either of the bottom holes in the base Note If you are using Power over Ethernet PoE or PoE Plus the unit will turn on ...

Страница 49: ...bles 49 2 Attach the Ethernet strain relief clip a Insert screw and clip as shown Do not fully tighten the screw b Insert the second screw but do not fully tighten it Then swivel the clip over the Ethernet cable M3X10 screw M3X10 screw ...

Страница 50: ...Chapter 2 Install the Standard Model InTouch 50 c Tighten both screws ...

Страница 51: ...lips to secure any cables for example power cord and Ethernet that are routed through the bottom of the InTouch To install the clip see the following series of diagrams You can use the clips to secure cables in both bottom holes 1 Put the clip around the cable and then run the cable through the hole in the base ...

Страница 52: ...Chapter 2 Install the Standard Model InTouch 52 2 Close the top and bottom halves of the clip together and then insert that assembly through the hole in the base ...

Страница 53: ...e the cables 53 3 Push the clip assembly through hole in the base Important Do not tighten the clip Wait until you have plugged all cables into the main board verified that the device is on and adjusted the slack in the cables ...

Страница 54: ...rn on the unit Transformer Plug the power cable into the 4 pin connector J1 on the main board Transition board If these cables are not already connected do so now Connect the power cable from the 3 pin connector on the transition board to the 3 pin connector on the main board Connect the data transmission cable from the mini USB port on the transition board to the standard USB port on the main boa...

Страница 55: ... to the device Note If you are using Power over Ethernet PoE or PoE Plus the system should already be running 1 Depending on your configuration Plug the transformer into the external AC outlet Plug the transformer into the AC outlet over which the base is mounted For example ...

Страница 56: ...n check the power connections After you turn on the power the InTouch initializes and performs internal diagnostics When the initialization finishes the system displays the time and date on the touchscreen The time and date may not be accurate until you set it in Maintenance mode or when the device begins communicating with the host application If the screen does not display the time and date or t...

Страница 57: ...ary and then tighten the strain relief clip that you previously inserted through the bottom hole of the base Close the cover and secure the screws 1 Close the cover onto the base There are three locking tabs on the top of the base one in the center and one at either end They fit into the three holes on the top of the cover Do not close it on any of the cables inside the InTouch Do not force the co...

Страница 58: ...pter 2 Install the Standard Model InTouch 58 2 Insert the M4 X 10 torx screw into the top of the cover Use the security wrench to secure each screw so that the fit is snug but not too tight Security wrench ...

Страница 59: ...ollowing documents provide that information The host application system administrator guide The InTouch 9100 User Guide See the section about initial setup InTouch and Workforce Central documentation can be found by logging in online at http community kronos com Note If the InTouch is replacing a Series 4000 also see the configuration guidelines in Step 3 Install and configure the InTouch on page ...

Страница 60: ...Chapter 2 Install the Standard Model InTouch 60 ...

Страница 61: ...Chapter 3 Install the Slim Profile InTouch ...

Страница 62: ...es Select a location where the distance from the power cable hole at the bottom of the InTouch is not more than 5 feet 1 5 meters from the AC outlet Install an outlet if necessary The AC line that supplies power to the InTouch must be equipped with an appropriate disconnect device 20A maximum circuit breaker Do not connect the InTouch power line to circuits that are being used for electrical devic...

Страница 63: ...ng template is printed on a sheet of paper that is included with your InTouch kit Use that template to mark the areas of the wall where you plan to install the InTouch You can also use the base itself as the template 1 Tape the mounting template or position the base at the optimal height and location for the InTouch 7 13 16 198mm 46 1 2 1181mm TO FLOOR STANDARD SLIM PROFILE STANDARD PART NUMBER 47...

Страница 64: ...on the far left the top screw on the far right and the single screw in the bottom middle See the illustration in Step 3 Mount the base on page 68 3 If you plan to run an Ethernet cable through the wall to enter the InTouch from the back or through the bottom use the template to mark the point of entry See the illustrations in Route the Ethernet cable on page 71 4 If you are installing the InTouch ...

Страница 65: ...badges that you will use with the InTouch are more than 0 05 in 1 27 mm thick you need to install two spacers in the badge reader for bar code or magnetic stripe cards to accommodate the badges The spacers are molded into the base of the device 1 Use a wire cutter to remove the spacers from the base ...

Страница 66: ...Chapter 3 Install the Slim Profile InTouch 66 2 On the inside of the cover use a Phillips screwdriver to loosen the two screws that hold the badge reader cover in place 3 Remove the badge cover ...

Страница 67: ... 2 Optional Widen the badge reader slot 67 4 Press the two spacers onto the tops of the two channels that hold the screws 5 Insert the reader cover back onto the base Tighten the screws on the reader cover ...

Страница 68: ...r to drive the top two mounting screws into the wall leaving 1 4 inch 6 mm between the head of each screw and the wall To mount the base on drywall a Use a 9 32 inch drill bit 7 mm to drill holes for the three wall anchors included with the InTouch See the examples on the following pages b Install a wall anchor in each screw hole Push or tap the wall anchors until they are flush against the wall c...

Страница 69: ...ws in the wall and gently set the base in position 3 Tighten the top two screws so that they are flush against the base Then drive the bottom middle screw into the wall so that it is flush against the base Note Do not tighten the screws excessively If the wall surface is not smooth you may crack the base 10X1 1 4 screws ...

Страница 70: ...oute specific cables through the points of entry into the base of the InTouch Remove cable access plug The base of the InTouch has two cable access holes centered near the bottom of the base and one hole at the bottom of the base If you plan to route cable through the bottom hole remove the plastic plug ...

Страница 71: ... through the base For example Note If the Ethernet cable is also the source of power for the device do not plug it into the main board until you are directed to do so Point of Entry Approximate Amount of Slack After Point of Entry Through the wall into the back of the InTouch base Ethernet cable 10 inches 25 4 cm Through the bottom of the InTouch base AC wall transformer cord 12 inches 30 5 cm Eth...

Страница 72: ...AC wall transformer cord If the power source is from a wall transformer that will be plugged into a nearby outlet route the cable as shown Note that the base must be within 5 feet of the outlet Note Do not plug in the power until you are instructed to do so ...

Страница 73: ...n Finger scan device Kronos Touch ID or Kronos Touch ID Plus Note If you are installing the Kronos Touch ID you must install it and the Wi Fi option at the same time Refer to the Kronos Touch ID installation guide before you begin installing the Wi Fi option Wi Fi option Linear imager option Step 6 Secure the cables with the strain relief clip Use the strain relief clip to secure any cables power ...

Страница 74: ... Slim Profile InTouch 74 1 Put the clip around the cable and then run the cable through the hole in the base 2 Close the top and bottom halves of the clip together and then insert that assembly through the hole in the base ...

Страница 75: ...Step 6 Secure the cables with the strain relief clip 75 ...

Страница 76: ...Profile InTouch 76 3 Push the clip assembly through hole in the base Important Do not tighten the clip Wait until you have plugged all cables into the main board verified that the device is on and adjusted the slack in the cables ...

Страница 77: ...ternal wall transformer cord connected to the main board If the Ethernet cable is the source of the power you do not need the external wall transformer cable 1 Connect the Ethernet cable to the main board If you are using Power over Ethernet PoE or PoE Plus cable the unit will turn on 2 Attach the Ethernet strain relief clip Ethernet cable Wall transformer cord ...

Страница 78: ...ll the Slim Profile InTouch 78 a Insert screw and clip as shown Do not fully tighten the screw b Insert the second screw but do not fully tighten it Then swivel the clip over the Ethernet cable M3X10 screw M3X10 screw ...

Страница 79: ...the device initializes Verify that the power is on A red light inside the InTouch indicates that the power is on If that light is not on check the power connections After you turn on the power the InTouch initializes and performs internal diagnostics When the initialization finishes the system displays the time and date on the touchscreen The time and date may not be accurate until you set it in M...

Страница 80: ...time and date or the unit does not appear to be on Check all your connections Review Troubleshooting and Preventive Maintenance on page 85 If necessary contact your Kronos Representative When the InTouch has successfully initialized go to Step 8 Close and lock the InTouch on page 81 ...

Страница 81: ...ry and then tighten the strain relief clip that you previously inserted through the bottom hole of the base Close the cover and secure the screws 1 Close the cover onto the base There are three locking tabs on the top of the base one in the center and one at either end They fit into the three holes on the top of the cover Do not close it on any of the cables inside the InTouch Do not force the cov...

Страница 82: ...apter 3 Install the Slim Profile InTouch 82 2 Insert the M4 X 10 torx screw into the top of the cover Use the security wrench to secure each screw so that the fit is snug but not too tight Security wrench ...

Страница 83: ...ollowing documents provide that information The host application system administrator guide The InTouch 9100 User Guide See the section about initial setup InTouch and Workforce Central documentation can be found by logging in online at http community kronos com Note If the InTouch is replacing a Series 4000 also see the configuration guidelines in Step 3 Install and configure the InTouch on page ...

Страница 84: ...Chapter 3 Install the Slim Profile InTouch 84 ...

Страница 85: ...Chapter 4 Troubleshooting and Preventive Maintenance ...

Страница 86: ... PoE Plus module may not be secure If the InTouch is powered using Ethernet cable Ensure that the network is running Ensure that the network Ethernet cable is connected to the main board of the InTouch The InTouch does not boot up The microSD card may be loose Ensure that the microSD card is inserted securely in the unit The power LED is turned on but nothing appears on the screen If the InTouch i...

Страница 87: ...ect badge reader type or company ID code if you are using a code Correct the badge reader and company ID code settings in the host application The badge reader may not be working correctly Run the Badge Test test at the InTouch 1 Access Maintenance mode at the InTouch 2 Tap the Test button on the touch screen 3 Select Badge from the list of options 4 Follow the prompts to conduct the test and note...

Страница 88: ...he DNS server is running 6 If the Comm Mode prompt is set to Device Initiated also ensure that the following prompts are set correctly Primary Server Primary Server Port Primary Server Instance ID Important These settings must match the corresponding settings in the host application If the password feature for the InTouch is enabled in the host application the password you set in the host applicat...

Страница 89: ...ng Check to see if the green communications LED inside the InTouch is lit Use the security wrench to unlock and open the cover of the InTouch Check to see if the green link light on the hub to which the InTouch is connected is lit If both lights are lit the cable is not defective The issue may be the network configuration If both lights are not lit the cable may be defective Consult with your syst...

Страница 90: ...tion device has lost power and is operating on battery backup Check the plugs connections and so on Indicates that the disk free space has fallen below the low disk space threshold Contact your administrator to increase the disk space Indicates that the device is failing to communicate with the host application or with a Smart View server which can reside on a different machine Check the Ethernet ...

Страница 91: ...over to access Maintenance mode or to restart the unit To open the cover to access the inside of the device see Step 2 Open the InTouch on page 124 Restart the device when the system is not responding Press and hold the button for four seconds Access Maintenance mode for example if the device times out during the initial setup Press and hold the button for at least fifteen seconds ...

Страница 92: ... can clean its surface without inadvertently performing a transaction The system counts down the number of seconds that the touchscreen remains disabled Spray glass cleaner on the soft lint free cloth and wipe the screen After you finish cleaning the touchscreen wait until the remaining time elapses or press the Home key on the front of the device bottom right to exit Clean the case Spray the glas...

Страница 93: ...at the backup battery can provide power may be less than two hours Replace the lithium battery when it is 5 years old or if the date and time do not reset to the current date and time after a power failure See the instructions that are included in the backup battery installation guide to remove and replace the battery Return the unit for replacement or repair If you have performed the required pre...

Страница 94: ...Chapter 4 Troubleshooting and Preventive Maintenance 94 ...

Страница 95: ...Appendix A Replace a Series 4000 Device with the InTouch ...

Страница 96: ...3 for additional information about preparing the location Caution If the Series 4000 device that you are replacing uses an internal AC outlet you must have a licensed electrician disconnect the power line from the outlet Attention Si le InTouch de la série 4000 que vous remplacez est relié par une prise c a interne vous devez faire appel à un électricien agréé pour débrancher la prise de la source...

Страница 97: ...InTouch do not remove the cable for those devices from the wall You can remove the terminal block from the cable and then connect the wires to the transition board of the InTouch See the transition board installation guide for complete information 1 Open the cover of the device by using the security wrench 3 to loosen the security screws 1 and 2 on the back and right side of the device Important O...

Страница 98: ...ed covering the outlet from view a wall outlet away from the device or an outlet assembled inside the device If power is supplied to your device through a network Ethernet cable device part number 8602004 xxx or 8602800 xxx only unplug the Ethernet cable that runs into the device from the Power over Ethernet module If the device uses the LS15 Power over Ethernet module black module refer to the fo...

Страница 99: ...ge module refer to the following illustration to unplug the Ethernet cable from the module 3 If a Power over Ethernet module is installed in the device device part number 8602004 xxx or 8602800 xxx only a Disconnect the power and Ethernet cables that run from the module to the main board inside the cover of the device ...

Страница 100: ...ix A Replace a Series 4000 Device with the InTouch 100 If the device uses the LS15 Power over Ethernet Option Kit black module refer to the circled areas in the following illustration to disconnect the cables ...

Страница 101: ...vice uses the GT 91080 Power over Ethernet Option Kit beige module refer to the following illustration to disconnect the cables b Grip the Power over Ethernet module firmly and push up so that the module and its mounting bracket slide off the channels molded into the ...

Страница 102: ...e InTouch 102 base The method is the same for the LS15 and the GT 91080 modules The following illustration shows the LS15 module 4 Determine whether the device has a backup battery 1 installed in the base If so go to step 5 Otherwise go to step 6 1 ...

Страница 103: ...the device has a backup battery a Push up on the top bracket 1 and angle the battery out of position Disconnect the wire from the negative battery terminal 2 Then disconnect the wire from the positive battery terminal 3 b Remove the battery and set it aside 1 3 2 ...

Страница 104: ...rd from the main board If the part number of the device is 8602004 xxx or 8602800 xxx use the following illustration to locate the connection Then disconnect the battery charger board press the clip on the cable connector and move the connector from side to side while you pull it out of the socket ...

Страница 105: ...e clip on the connector at the end of the cable and pull it to the left while moving the connector from side to side 6 Remove the transformer a Disconnect the transformer cable 1 from its connection on the main board 3 To do this press the clip on the connector at the end of the cable and pull out while moving the connector from side to side b Trace the wire back to the transformer freeing it from...

Страница 106: ...Appendix A Replace a Series 4000 Device with the InTouch 106 If the part number of the device is 8602004 xxx or 8602800 xxx use the following illustration as a guide 1 2 3 ...

Страница 107: ...0 xxx use the following illustration as a guide The numbered arrows point to the transformer cable 1 molded hooks 2 and the transformer connection on the main board 3 7 Unplug the power cable from the top of the transformer in the base of the device See the circled area in the following illustration ...

Страница 108: ...vices that use modem communication disconnect the cable that connects the telephone line to the modem card using the following instructions If the part number of the device is 8602000 xxx or 8602004 xxx use the following illustration to locate the modem card Then disconnect the telephone line by squeezing on each side of the connector and pulling it away from the card in the housing ...

Страница 109: ...0 xxx use the following illustration to locate the modem card in the inside cover Then disconnect the telephone line from the modem card For devices that use Ethernet communication disconnect the Ethernet cable 1 from the connector 2 on the main board Press the clip on the connector and pull it down ...

Страница 110: ...Replace a Series 4000 Device with the InTouch 110 If the part number of the device is 8602004 xxx or 8602800 xxx use the following illustration as a guide Then press the clip on the connector and pull it down 1 2 ...

Страница 111: ...part number of the device is 8602000 xxx use the following illustration to locate the Ethernet cable 1 and the connector on the main board 2 Then press the clip on the connector and pull it down 9 If the Kronos Touch ID verification device is attached to the device ...

Страница 112: ... unplug the verification device from its connection on the main board If the part number of the device is 8602000 xxx use the following illustration to locate the connection Then unplug the verification device from its connection on the main board b Disconnect the green ground wire leading from the verification device by removing the screw and freeing the wire Then reinstall the screw ...

Страница 113: ...evice 113 c Remove the verification device from the device by loosening the two screws circled in the illustration holding it to the base and set the verification device aside 10 If your device uses an external reader linear imager or laser scanner ...

Страница 114: ...e reader from the interface board as shown in the following illustration b Thread the reader cable out of the device and set the reader aside 11 If your device uses a remote bar code reader disconnect the reader from the device main board and thread the cable out of the device ...

Страница 115: ...Step 2 Disconnect and remove the Series 4000 device 115 If the part number of the device is 8602004 xxx or 8602800 xxx refer to the following illustration to disconnect the cable ...

Страница 116: ...he device is 8602000 xxx use the following illustration to locate the connection and disconnect the cable 12 If your device uses a universal relay for example to ring a bell or operate a door strike disconnect the relay from the device main board and thread the cable out of the device ...

Страница 117: ...Step 2 Disconnect and remove the Series 4000 device 117 If the part number of the device is 8602004 xxx or 8602800 xxx use the following illustration to locate the connection and disconnect the cable ...

Страница 118: ... a Series 4000 Device with the InTouch 118 If the part number of the device is 8602000 xxx use the following illustration to locate the connection and disconnect the cable 13 If your device uses a remote proximity reader ...

Страница 119: ...Step 2 Disconnect and remove the Series 4000 device 119 a Disconnect the 12 volt cable connecting the 4500 interface board to the battery charger board as shown in the following illustration ...

Страница 120: ...Appendix A Replace a Series 4000 Device with the InTouch 120 b Disconnect the remote proximity reader from the connection on the interface board as shown in the following illustration ...

Страница 121: ...ace board to the main board in the cover circled in the following illustration 15 Unscrew the two screws that attach the base of the unit to the wall and remove the unit from the wall 16 Store the unit and associated components in a safe place and then dispose of them responsibly in accordance with your company procedures ...

Страница 122: ...ar an outlet or use Power over Ethernet PoE or PoE Plus 2 If you use bar code badges send a sample of those badges to Kronos for badge evaluation to verify that your bar code badges will work with the InTouch Note The InTouch does not ship with Supervisor badges You must either purchase them separately or use the Manager Logon transaction in Manager mode 3 On the host application server use the de...

Страница 123: ...may not need to perform all of the steps or remove all components depending on the maintenance or installation task you need to perform Important If you need to return the InTouch or any of its options follow the procedures in the Guide to Returning the InTouch You may need an extra person to hold the cover assembly while you perform some of the steps Required tools Security wrench that came with ...

Страница 124: ...similarly qualified individual must use the host application software to collect all data first The host application system administrator guide and the online Help describe how to perform those operations Step 2 Open the InTouch 1 Use the security wrench that came with your InTouch to remove the top screw and then loosen the security screws on the sides of the device ...

Страница 125: ...with the other pry open the top corners and then pull open each end of the timeclock You may not be able to completely open the cover if there are cables from optional components connected to the main board Note You may need another person to hold the cover as you work Standard Model Slim Profile Model ...

Страница 126: ...ug the Ethernet cable from the main board To remove the Ethernet cable see Example 2 Ethernet cable on page 129 If your unit is plugged into a nearby external wall outlet unplug the transformer from that outlet Slim Profile model Unplug the Ethernet cable if that is the source of power for the device or unplug the power cable that is connected to the wall outlet away from the device To remove the ...

Страница 127: ...Step 3 Disconnect the power 127 The following illustration shows both the Ethernet cable and the wall transformer cord Ethernet cable wall transformer cord ...

Страница 128: ...dard model only See Example 1 Transition board cables on page 128 Ethernet See Example 2 Ethernet cable on page 129 Linear imager Connected to standard USB port See Example 3 Linear imager cable on page 130 Example 1 Transition board cables This example shows the cables from the battery transformer and transition board that you must disconnect from the main board data transmission transformer batt...

Страница 129: ... the main board 129 Example 2 Ethernet cable 1 Loosen and then swivel the strain relief clip before you remove the cable 2 Push in the top of the Ethernet connector clip and then pull out the cable Standard Model Slim Profile Model ...

Страница 130: ... 130 Example 3 Linear imager cable If you need to disconnect the linear imager unplug the cable from the standard USB port on the main board of the device In some configurations the imager may be plugged into a USB port on the transition board ...

Страница 131: ... Fi option 131 Step 5 Disconnect the Wi Fi option To disconnect the Wi Fi option remove the USB connector from the USB port on the main board Then use a no 0 Phillips screwdriver to remove the Wi Fi assembly from the CPU board ...

Страница 132: ... option is installed use the following steps to remove it see the appropriate section You might not need to remove all components If you do not have the finger scan option installed skip to Step 7 Store the cover in a protected area on page 136 Kronos Touch ID 1 Remove the finger scan plate from the unit ...

Страница 133: ...Step 6 Disconnect the finger scan device 133 2 Remove the finger scan plate from the biometrics board 3 Remove the biometrics board only if instructed to Disconnect the cable from the main board ...

Страница 134: ...Appendix B Open and Disconnect the InTouch 134 4 Use a no 0 Phillips screwdriver to remove the biometrics board from the main board ...

Страница 135: ...Step 6 Disconnect the finger scan device 135 Kronos Touch ID Plus 1 Unplug the cable connection 2 Remove the finger scan plate from the unit cable connection ...

Страница 136: ...device set the cover assembly aside in a secure area where the touchscreen and main board will not get damaged Step 8 Disconnect badge readers and universal relay Standard model only If you need to disconnect a remote badge reader or universal relay unplug those cables from the 8 pin terminal block receptacles on the transition board For example Remote Proximity Reader Universal Relay ...

Страница 137: ...tion board 137 Step 9 Remove battery transformer and transition board Standard model only If you need to disconnect and remove the backup battery transformer or transition board follow the instructions in this section Transformer and battery only ...

Страница 138: ...Appendix B Open and Disconnect the InTouch 138 Use a Phillips screwdriver to remove the plastic transformer holder Then remove the transformer and battery ...

Страница 139: ...ransition board 1 Unplug the cables from the transition board including the power cable USB cable and the cables from the battery and transformer 2 Use a Phillips screwdriver to remove the plastic transformer holder and transition board assembly Then remove the transformer and battery ...

Страница 140: ... cables screws boards and so on and store them in a safe place Be sure that the cover assembly is stored in a secure area where the touchscreen and main board will not get damaged Perform the necessary installation or maintenance tasks and then reassemble the unit as described in this installation guide ...

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