#SLA-60 R.8 March 2022
Hussong Mfg. Co., Inc. • Kozy Heat Fireplaces
TROUBLESHOOTING
47
Issue
Cause
Solution
Main burner flame will not
light
ON/OFF rocker switch in ON
position
Switch rocker switch to OFF position
Gas supply turned off
Check for multiple shut-offs in the supply line. Verify gas supply is
turned on.
Low gas supply
Consult with plumber or gas supplier.
Check propane tank. Refill if necessary.
Wiring disconnection or improper
wiring
Check for faulty or incorrect wiring. Refer to FIGURE 9.1, KOMFORT 8K
WIRING DIAGRAM on page 34.
Plugged main burner orifice
Remove blockage
Pilot flame
Verify the pilot flame is properly directed to ignite burner. See pilot flame
troubleshooting in this section
Remote control not working
properly
Replace batteries.
No call for heat
Verify remote control is powered ON and thermostat operation is turned
OFF.
Pilot and burner extinguish
while in operation
No Propane in tank
Check propane tank. Refill if necessary.
Incorrect glass assembly
installation
Refer to Section 8.1 Glass Frame Assembly on page 31.
Incorrect vent cap installation
Adjust if necessary.
Vent cap blockage
Remove debris if necessary.
Improper pitch on horizontal
venting
¼ in. (6 mm) rise per foot (30 cm) is required on horizontal venting
Exhaust vent pipe leaking exhaust
gases back into firebox
Check for leaks and repair if necessary.
Excessive draft
Restrictor setting may need to be adjusted. Refer to Section 11.2.2 Vent
Restriction on page 45.
Soot appears on glass
Improper glass media placement
Refer to Section 8.3 Glass Media on page 32.
Improper venturi setting
Venturi air shutter may need to be opened slightly to allow more air
into the gas mix. Refer to Section 11.2.1 Burner Venturi on page 44.
Incorrect vent cap blockage
Adjust if necessary.
Vent cap blockage
Remove debris if necessary.
