Troubleshooting
Troubleshooting Tips
•
This troubleshooting guide is for general aid only. The steps are
recommended rather than required. This guide should provide an
indication of the probable fault and a suggested correction. For
warranty service, contact your dealer or wholesale distributor.
•
For Replacement Parts, call Kohler Customer Service at
1-800-4-KOHLER from 7 AM to 6 PM Central Standard Time or
order online 24 hours at www.kohler.com.
•
All work should be performed by properly qualified or licensed
personnel as required by local codes.
Troubleshooting Table
Symptom
Probable Cause
Recommended Action
1.
No Flow
A.
Water Not
Turned On
•
Verify that the water supply is
turned on and that water
pressure is at a minimum of 20
psi.
•
Verify that the control stop is
fully in the open position.
B.
Loose
Connection
•
Remove the urinal valve cover.
•
Check the connection from the
sensor to the solenoid.
•
Ensure that the connector
arrows are aligned and that the
connection is secure.
C.
Wires are
pinched or
damaged
•
Remove the urinal valve cover.
•
Inspect the wires for cuts or
damage.
•
If required, order a new
solenoid or a new sensor
assembly.
•
Verify that both wires are
tucked inside the cover before
reassembling.
1025497-5-B
20
Kohler Co.
