A-61676 June 2010
6-1
6
Troubleshooting
Contents
Clearing a document jam ................................................................ 6-1
Problem solving .............................................................................. 6-2
User Utility error codes ................................................................... 6-4
Scanner LED status ........................................................................ 6-5
Contacting Service.......................................................................... 6-5
Clearing a document
jam
To minimize document jams, review the “Document preparation and
guidelines” in Chapter 3 for best feeder performance.
IMPORTANT: Only remove jammed documents from the ADF when the
ADF door is open. Removing documents when the door
is closed may damage the document.
1. Press the ADF door release button to open the ADF door.
2. Remove the jammed document(s)..
3. Gently close the ADF door and resume scanning.
ADF door
release
button
