User Manual
Klegg Electronics Inc.
38
www.klegg.com
2. How should I format my NetDisk?
We recommend formatting NetDisk via NDAS (Ethernet) mode. If using NetDisk as a USB device
only, then it is OK to format via USB. It is also recommended that you format NetDisk to NTFS if
using Windows 2000/XP/Vista. Our 3.X drivers are only supported on NTFS, while 2.X drivers sup-
port FAT32. If using the NetDisk with 2003 you will need to reformat the NetDisk in 2003 as the
NTFS us slightly different than that of XP/2000.
3. How do I disconnect NetDisk?
We always recommend using the Dismount option from your NDAS Management Tool if connected
via NDAS (Ethernet). You can use the "Safely Remove Hardware" icon in your System Tray to stop
the NetDisk before disconnecting (this applies to either USB or NDAS mode). Close all windows
that may be accessing the NetDisk.
4. When I try to write to NetDisk I get a "write protected" error and cannot write to the disk.
The permissions scheme may need to be reset. Try disabling the NetDisk on all machines first, then
re-enable them one by one. If that doesn't help, try rebooting the machines and power cycling Net-
Disk.
5. When I try to write to NetDisk, I get the following error message: "NetDisk is being used by
non-compatible software on another PC. You can use read-access only for now." What does
this mean?
This means that there is another computer on the network that has a different version of the NDAS
software installed. All machines must have the same exact version of our software. Please make
sure that all computers have the same exact version of NDAS software installed. For instance, 3.20
is different from 3.11
6. Can I set the "My Documents" folder to point to my NetDisk instead of a place on my local
hard drive?
We do not recommend doing this, as your computer will be dependent on this location during soft-
ware installation and uninstallation. You may receive Windows Error Messages looking for a non-
existing location.
7. My computer is moving very slowly when my NetDisk is enabled, and the ACT light on my
NetDisk is solid yellow. What is going on?
This is a result of a bad connection between the computer and the NetDisk. Please make sure that
you are using only network switches and routers, and that you are not using any network hubs. Also,
if you have any software firewalls installed on your computer (i.e. Norton Internet Security, McAfee
Personal Firewall, etc.), make sure to add ndasmgmt.exe and ndassvc.exe into their list of programs
to Allow with full access. You can also try disabling your Antivirus software to see if that makes a
difference. Please also try power cycling your NetDisk and switch as well.
8. Sometimes when I transfer files to my NetDisk, why is the speed so slow?
Try updating your Network Card's drivers to the latest from the manufacturer. If you network card
has the option of changing the transmit and receive buffers to both 128 (in the card's properties in
device manager), please try doing that. If you have an nForce chipset, try updating your Nvidia
nForce drivers to the latest Unified Drivers from Nvidia's website. Please also make sure that you
are using 100Mbps or 1000Mbps switch as well.
