User Manual
Klegg Electronics Inc.
41
www.klegg.com
17. I am getting the message “Connection closed abnormally. Try to reconnect." What does this
mean?
Check that you are using the latest version of our software. If NetDisk keeps losing its connection to
your computer, check your USB or Ethernet cable connection.
We recommend using NTFS for multi-write 3.X software for Windows XP/2000. To verify this, right-
click on your NetDisk drive letter from My Computer and click on Properties. Under File System it
will indicate the type of file system your NetDisk is formatted to. To format NetDisk to NTFS, right-
click on the NetDisk drive letter from My Computer and click on Format. A drop down menu will al-
low you to select NTFS. Check the box next to the word Quick Format.
You may want to format through Disk Management: Right click on My Computer, then click on Man-
age. Computer Management will open, and click on Disk Management. Check if your NetDisk is
recognized. It should show up as Disk 1 or Disk 2 or a different number depending on the number
of drives you have on your computer. Right-click on the appropriate "Disk #" and right-click on the
white area for options to format and/or delete partition.
* Formatting will erase any data on the drive. Please back up before continuing.
Make sure that NetDisk is plugged into a 100mb/full duplex capable switch and that you are using a
10/100mb Network Card. NetDisk is not supported on hubs. If your switch is uplinked to another one,
place NetDisk and your computer on the same switch and retry.
Try to set your NIC's speed/duplex settings to 100MB/full duplex or auto: Right-click on My Network
Places, click on Properties, right-click on Local Area Connection and click on Properties. Then click
on the Configure button next to your NIC and click on the Advanced tab. Here, you should find a
category related to "Speed & Duplex", "Media Settings", etc . where, once highlighted, you can click
on a drop down menu and select 100mb/full duplex or auto. You can also go to your NIC (Ethernet
card) manufacturer and download the latest drivers. If using a DSL router, update the firmware.
Or, plug NetDisk and your PC into a different port on the switch and check for different results.
If you are using any Antivirus/Firewall software, please try disabling it and see if that solves the is-
sue. The latest versions of antivirus software have a new feature called Script Blocking. Try dis-
abling that as well because disabling Antivirus may not necessarily disable that feature.
18. I keep getting Autoplay when I plug in NetDisk.
Open My Computer and go to Tools menu at the top. Click on Folder Options. Click on the View
tab and go to Advanced Settings. Make sure to check the box next to the entry “Hide extensions for
known file types”. Then, create a blank text file in the root directory of your NetDisk and name it
"autorun.inf". Place this in the root directory of your NetDisk drive letter in "My Computer."
19. Why can‟t my computer go into hibernation or standby?
You must enable this feature in the NDAS software. We do not recommend that this feature be en-
abled due to data corruption. However if you would like to allow your system to enter stand-by/
hibernation click on the NDAS Management software, click on options, then Advanced. There you
will see the option to enable stand by support.
