U3020AS62
Keysight Support, Services, and Assistance
Keysight Support, Services, and Assistance
Service and Support Options
There are many other repair and calibration options available from the Keysight Technologies
support organization. These options cover a range of service agreements with varying
response times. Contact Keysight for additional information on available service agreements
for this product.
Contacting Keysight
Assistance with test and measurements needs and information or finding a local Keysight
office are available at
http://www.keysight.com/find/assist.
If you do not have access to the
Internet, contact your field engineer.
In any correspondence or telephone conversation, refer to the Keysight
product by its model number and full serial number. With this information,
the Keysight representative can determine the warranty status of your unit.
Shipping Your Product to Keysight for Service or Repair
IMPORTANT
Keysight Technologies reserves the right to reformat or replace the internal
hard disk drive in your analyzer as part of its repair. This will erase all user
information stored on the hard disk. It is imperative, therefore, that you make a
backup copy of your critical test data located on the analyzer’s hard disk before
shipping it to Keysight for repair.
If you wish to send your instrument to Keysight Technologies for service or repair:
•
Include a complete description of the service requested or of the failure and a description of
any failed test and any error message.
•
Remove and retain the front handles and all rack mount hardware. The analyzer should be
sent to Keysight in the same configuration as it was originally shipped.
•
Ship the analyzer using the original or comparable antistatic packaging materials.
•
Contact Keysight for instructions on where to ship your analyzer.
Keysight U3020AS62 User's and Service Guide
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