71
Appendix/Index
Symptom
What you should check
The phone turns on,
but operation is not
possible.
• Is the PIN code input screen displayed?
Input the PIN code.
The screen lock was
released, operation
is not possible.
• Is the unlock pattern or release code input
screen displayed?
Input the appropriate unlock pattern or release
code.
Nothing happens
when I press a button.
• Is IS11T in sleep mode?
Press
C
or
A
to cancel sleep
mode.
IS11T operation is
slow, application
operation is unstable,
or some applications
do not start up.
• Operation becomes unstable when
remaining IS11T memory capacity runs low.
If the low memory message appears, delete
applications you do not need in order to free
up memory space.
The phone will not
recognize the au IC
card.
• Was the au IC card facing correctly when
you inserted it?
The clock reading is
not correct.
• The clock reading sometimes becomes
incorrect if you leave the IS11T on for a
long time.
After making sure that "Automatic" is turned
on for the date and time settings, turn
the IS11T off and then back on again in a
location where reception is good.
Cannot place calls.
• Is the au IC card installed in the IS11T
correctly?
• Are you entering the number with its area
code?
• Is the IS11T in airplane mode?
The ringtone does
not sound.
• Is the ringer volume set to "0"?
• Is the IS11T in Manner mode?
• Is forward all selected as the call forwarding
service?
Symptom
What you should check
Cannot use the
phone. (Out of
service area does
not disappear from
the display even
though I move to a
different location,
cannot make or
receive calls even
though signal
conditions are not
bad.)
• Turn the IS11T off and then back on again
or remove and reload the au IC card.
• Depending on signal properties, placing or
receiving calls may not be available even
though signals are strong and four antenna
marks are shown ( ). Change to another
location and try again.
• In crowded places, heavy telephone/
mail traffic can make it difficult to get a
connection or use mail. In such locations,
the message "Please wait for a while" will
be displayed and you will get a busy signal.
Change to another location or wait for a
while and then try again.
The display is dark.
• Check the backlight "Brightness" setting.
• Is it set to eco mode?
During a call, the
other party's voice is
hard to hear or too
loud.
• Did you change the call volume?
The new mail
notification icon
does not appear on
the display.
• Are the PC mail and Gmail "Email notifications"
settings turned off?
• Is the C-mail "Notifications" setting turned
off?
The still pictures and
movies I shoot with
the camera are out
of focus.
• Is the camera lens clouded or dirty?
• When shooting people, select "Face" as the
focus mode setting.
• Shoot with "Anti-Shaking".
Cannot view 1Seg.
• Is the terrestrial digital TV broadcast signal
you are trying to watch strong enough?
• Is the IS11T's TV antenna extended?
• Is the "Channel setting" correct for the area
where you are located?
Cannot use Osaifu-
Keitai.
• Is the IS11T turned off?
• Is the "Osaifu-Keitai lock setting" activated?
• Are you holding the part of the IS11T with
the
mark up to the scanner?