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8 Troubleshooting
8 Troubleshooting
Problem
Cause/Result
Action
Insufficient foam is pro-
duced when the milk is
frothed or milk sprays from
the cappuccino frother.
The cappuccino frother
is dirty.
Rinse and clean the cappuccino
frother(see Chapter 6,
‘Maintenance – Cappuccino
frother’).
T
T
Coffee only comes out in
drips when it is being
prepared.
Coffee or pre-ground
coffee has been ground
too finely and is blocking
the system.
Put the grinder on a coarser setting
or use coarser pre-ground coffee (refer
to Chapter 2, ‘Preparing and using for
the first time – Adjusting the grinder’).
T
Water hardness cannot be
adjusted.
The CLARIS Blue filter
cartridge is activated.
Deactivate the filter cartridge in
programming mode.
T
FILL BEANS
is displayed
although the bean container
has been filled.
The grinder is not yet
completely filled with
beans.
Prepare a speciality coffee.
T
FILL BEANS
is not displayed although
the bean container is empty.
The bean monitor
is dirty.
Clean the bean container (see
Chapter 6, ‘Maintenance – Cleaning
the bean container’).
EMPTY TRAY
is always displayed.
The metal contacts of the
drip tray are dirty or wet.
Clean and dry the metal contacts on
the back of the drip tray.
FILL WATER TANK
is displayed although the
water tank is full.
The water tank float is
trapped.
Descale the water tank (see
Chapter 6, ‘Maintenance – Descaling
the water tank’).
T
Grinder is making a very
loud noise.
There are foreign objects
in the grinder.
Contact Customer Support in your
country (see Chapter ‘JURA contact
details / Legal information’).
T
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