Juniper PTX5000, Руководство по оборудованию

Страница: 675 / 721

Contact Customer Support to Obtain a Return Material Authorization
If you need to return a device or hardware component to Juniper Networks for repair or replacement,
obtain a Return Material Authorization (RMA) number from Juniper Networks Technical Assistance
Center (JTAC). You must obtain an RMA number before you attempt to return the component.
After locating the serial number of the device or hardware component you want to return, open a
service request with the Juniper Networks Technical Assistance Center (JTAC) on the Web or by
telephone.
Before you request an RMA number from JTAC, be prepared to provide the following information:
• Your existing service request number, if you have one
• Serial number of the component
• Your name, organization name, telephone number, fax number, and shipping address
• Details of the failure or problem
• Type of activity being performed on the device when the problem occurred
• Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
• Service Request Manager: https://support.juniper.net/support
• Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free numbers, see https://
support.juniper.net/support .
If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next available support
engineer.
The support representative validates your request and issues an RMA number for return of the
component.
657