Appendix C
Customer Services
Global Services and Solutions
314
DSAM Help User Guide
Rev. 001
to training, the instructor contacts the customer to ensure the course
content is aligned with the organization’s training needs. We conduct
step-by-step reviews of current technologies and products to help both
new and experienced technicians translate theory into practical,
hands-on expertise.
When scheduling an on-site course, please note that JDS Uniphase
Corporation requires a minimum commitment of two consecutive days
of training. Courses that are only one day in duration may either be
paired with another course for a minimum total of two training days, or
presented on two consecutive days to different groups of participants.
Alternative Learning
Courseware Licensing Program and
Train-the-Trainer
Recommended for customers with internal training departments, JDS
Uniphase Corporation’s Courseware Licensing Program is a fast,
affordable alternative that allows our customers to train their own staff
using JDS Uniphase Corporation’s courseware. Each course provides
comprehensive instructor and participant materials to ensure consis-
tent content delivery for the length of the agreement. A critical part of
Courseware Licensing is the Train-the-Trainer program, which
prepares the organization’s own instructors to deliver JDS Uniphase
Corporation training courses. Courseware Licensing is sold in incre-
ments of one, two, or three years.
Computer-Based Training (CBT)
By blending learning with technology, JDS Uniphase Corporation’s
CBT program provides our customers with a cost-effective way to
learn technology fundamentals and product applications. Topics
include ATM, Frame Relay, ISDN, LAN Basics, Fiber Optics, and
more. CBTs are designed to complement both public and on-site
training; they can serve to prepare students for classroom JDS
Uniphase Corporation courses or be used after instructor-led training
to reinforce learning. In addition to our pre-packaged CBTs, JDS
Uniphase Corporation custom-develops CBTs to meet your organiza-
tion’s training needs.
To enroll in a course or for more information on the variety of JDS
Uniphase Corporation training programs available, call 1-800-638-
2049 or visit www.jdsu.com and complete the Training Requirement
Form.
21128026 R001 DSAM Help User Guide.book Page 314 Thursday, February 5, 2009 2:02 PM
