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Appendix C
Customer Services
About Our Services
308
DSAM Help User Guide
Rev. 001
About Our Services
JDS Uniphase Corporation offers an unmatched portfolio of services
to deploy, support and innovate purchased equipment through its
Customer Care and Global Services and Solutions organizations.
Customer Care is standard with every product sale and consists of
business hour technical assistance, in-warranty repair, calibration, and
upgrade services. Global Services and Solutions provides profes-
sional services to optimize product capabilities and maximize efficien-
cies, including field engineering and deployment, technical training,
product support, consulting and custom software development.
Together these organizations supply the services necessary success-
fully utilize purchased equipment.
Customer Care
Customer Care is accompanied with the sale of every JDS Uniphase
Corporation product. Customer Care services include:
– Needs Analysis on Products and Services
– Comprehensive Product and Service Literature
– Pre-Sales Consulting
– Technical Assistance (Business Hour)
– Instrument Repair (Under Warranty Repair and Calibration
Services)
– Immediate Return Authorizations
Contact a Customer Care representative through your local distributor
or by accessing www.jdsu.com for information on upgrades, calibra-
tion, warranty policies or any of Global Services and Solutions offer-
ings. Representatives also provide assistance with product repairs
and returns.
Technical
Assistance
(Business Hour)
Expert business hour technical support, including help with product
configuration, circuit qualification, and complete network trouble
sectionalization is provided with your product (see
21128026 R001 DSAM Help User Guide.book Page 308 Thursday, February 5, 2009 2:02 PM