JCM Part No. 960-000076R_Rev. 1
© 2007, JCM-American Corporation
A - 3
Troubleshooting
World Bill Acceptor (WBA®-1x/2x -SS & SS2)
Appendix A
Motor
continues to run.
Upper Guide is open.
Firmly close the guide.
A foreign object or a
jammed bill is stuck in the
Transport path.
Open the Guide, remove the foreign object or jammed bill,
and close the cover.
Motor driver failure.
Refer to Table A-5 on page 5 of this Appendix and
conduct a Forward/Reverse Motor Rotation Test.
Can not enter the
TEST mode.
Incorrect DIP Switch
settings.
Set the DIP Switch No. 8 to ON, and re-supply power
to the WBA.
CPU Board failure.
Exchange the CPU Board with a known good board.
Refer to “Transport CPU Circuit Board Removal” on
page 4-3 of Section 4 regarding Circuit Board Removal.
Table A-1
General Fault Conditions (Continued)
Symptoms/Error
Messages
Possible Fault Causes
Corrective Action Required
Table A-2
Adjustment Fault Conditions
Symptoms/Error
Messages
Possible Fault Causes
Corrective Action Required
Can not start the
ADJx0Win_e.exe
program by dou-
ble-clicking on its
icon.
PC Operating System
(OS) is not compatible.
The current Adjustment program only supports the
Windows 2000/XP Operating System.
The program files are cor-
rupted.
Request the correct programs from JCM.
Communication
Error.
Wrong or inappropriate
connections
Check the PC harness connections and the related WBA
interface connectors. Check for any bent, missing or
damaged pins in the connector plug and receptacle.
WBA DIP Switch
settings are incorrect.
Set the WBA DIP Switches 1 to 7 OFF and Switch 8 to
ON. Recycle the power supplied to the external
maintenance power supply (P/N 550-100042).
CPU Board failure.
Exchange the CPU Board with a known good one. Refer
to Section 4 regarding Circuit Board Removal.
Adjustment Error.
Incorrect reference
paper type.
Follow the instruction provided in the ADJx0Win_e.exe
program and use the correct reference paper recom-
mended.
Upper/Lower Sensor
Board failure.
Change the Upper or Lower Sensor Board with a known
good board. Refer to Section 4 regarding Circuit Board
Removal.
Table A-3
Communication Fault Conditions
Symptoms/Error
Messages
Possible Fault Causes
Corrective Action Required
Cannot
communicate
with host.
DIP Switch settings are
incorrect.
Set all DIP Switches to OFF.
Connectors are off or
loosely connected.
Firmly reconnect all of the communication connectors.
Damaged connector pins. Check for any bent, missing or damaged pins in the con-
nector plugs and mating receptacles.
CPU Board is corrupted.
Exchange the CPU Board with a known good one. Refer
to “Transport CPU Circuit Board Removal” on page 4-3 of
Section 4 regarding Circuit Board Removal.
Incorrect Interface.
Verify that the correct interface between the Host machine
and the Bill Acceptor is being used.