Jayco PINNACLE, Руководство пользователя

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9
W
ARRANTY
& S
ERVICE
O
BTAINING
E
MERGENCY
W
ARRANTY
R
EPAIR
A roadside emergency can happen at any time, whether your recreation vehicle is new or old.
If you are traveling, using the following guidelines can help get you back on the road faster.
1.
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dealer in your area. Contact them for an appointment; they will handle all warranty
repair billing and returned parts for you.
2. If you cannot locate an authorized Jayco dealer near you, ask the campground staff for
referrals or check the local telephone yellow pages. Or contact Jayco Customer Service
or your selling dealer for assistance in locating a repair facility.
a. Contact the RV repair facility to discuss your situation and make an appointment.
Ask how their billing will be handled. They may choose to bill Jayco directly;
otherwise, you are expected to pay them.
b. Have the RV repair facility inspect your RV. Either they or you must call Jayco
Customer Service to discuss applicable warranty coverage prior to any repair
work being performed.
c. Jayco Customer Service will issue an authorization number upon warranty repair
approval and advise if any original parts need to be returned.
d. Once Jayco Customer Service has issued an authorization number, the RV repair
facility may begin actual repair to your RV.
e.
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WKDWLPPHGLDWHO\WRWKH59UHSDLUIDFLOLW\PDQDJHPHQW0DNHVXUH\RXDUHVDWLV¿HG
with the repair before you pay or leave the premises.
f. For reimbursement, either you or the RV repair facility must send a copy of your
itemized repair bill and all requested return parts by UPS (regular ground, freight
pre-paid) within 60 days of the completed repair date.
To expedite processing your warranty claim, include your name, address, phone
number, RV 17-digit VIN and authorization number. If returning parts, include a copy
of your return freight bill.
Obtaining weekend or after business hours repair assistance
If an authorized Jayco dealer is not located nearby, contact your selling dealer for assistance.
If your dealer is closed, check with the campground staff or telephone yellow pages for an
RV repair facility. Have the item repaired and contact Jayco Customer Service immediately
the following business day.
Failure to contact Jayco Customer Service, unauthorized or improper warranty repairs, or
failure to return requested original parts may result in loss of reimbursements and/or loss of
warranty.
O
BTAINING
S
ERVICE
F
OR
S
EPARATELY
W
ARRANTED
I
TEMS
Your selling dealer is responsible for servicing your recreation vehicle before delivery,
and has an interest in your continued satisfaction. We recommend your dealer perform all
inspection, warranty and maintenance services. Some dealers may be authorized service
centers for those OEMs whose products are warranted separately and excluded from the
Limited Warranty .
*To qualify for coverage, your RV must be eligible as set forth under the terms of the
applicable “Limited Warranty” offered by Jayco.
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