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General

information

Getting

Started

Operation

Starting to

Print Cards

Cleaning

Trouble

Shooting

Technical

Specifications

Rev. 1.3

Troubleshooting

TROUBLESHOOTING

This section offers solutions to potential problems you may experience with

your J420i printer. The table below lists the screen messages that will be

displayed on the printer's LCD, both during normal operation and to alert

operator of any error conditions. There is also some additional information

dealing with quality issues concerning printing onto cards.

5.1

Interpreting LCD Display
messages

SCREEN MESSAGE

INITIALISING

READY

WAIT

TEMPERATURE

SELF TEST

DOWNLOADING

DATA

PRINTING YELLOW

PRINTING MAGENTA

PRINTING CYAN

MEANING

The printer is performing an
internal test before use

Ready for use

Print head cool down mode

Self test card printing

The card data is being
transmitted

The yellow panel is being printed

The magenta panel is printing

The cyan panel is printing

ACTION

Wait for READY message

Wait for test card

Wait for card printing to start

Содержание J420i

Страница 1: ...General information Getting Started Operation Starting to Print Cards Cleaning Trouble Shooting Technical Specifications Rev 1 3 User s manual J420i www nbstech com NBS Technologies December 2005 C R ...

Страница 2: ...om the cleaning roller before installing it Refer to printer user s manual chapter 2 for more information about the cleaning cartridge 2 Install card output hopper This two items are delivered separately from the printer in protective plastic bags Refer to printer user s manual chapter 2 for more information 3 Loading ribbon First turn on the power to the printer and raise the printhead Ribbon loa...

Страница 3: ...tions 5 Set card thickness control lever This item can be operated by the user to set the card thickness and to prevent more than one card feeding into the printer at the same time and causing a jam Simply move the lever to adjust correct card thickness position Refer to printer user s manual chapter 2 for more information 6 Starting to print cards First connect the interface cable and install the...

Страница 4: ...J420i PRINTER MODELS Here is a quick review of the Javelin card printer series numbering and lettering system to help you The Javelin J420i plastic card printer employs dye sublimation and resin thermal transfer technologies Model numbers include identifiers that specify options are shown using the following lettering conventions This information can be found on the printer serial number panel and...

Страница 5: ...ent icons highlight important information as follows Important general information Mechanical hazard such as one associated with moving parts capable of resulting in equipment damage or personal injury Electrical hazard such as an exposed voltage point capable of causing electrical shock and personal injury GENERAL INFORMATION General information ...

Страница 6: ...ues 32 6 TECHNICAL SPECIFICATIONS 35 iii General information Getting Started Operation Starting to Print Cards Cleaning Trouble Shooting Technical Specifications Rev 1 3 TABLE OF CONTENTS 1 GETTING STARTED 1 1 1 Unpacking your card printer 1 1 2 Indicators and controls 3 1 3 Printer installation 4 2 OPERATION 5 2 1 Printer features 5 2 2 Loading ribbons 6 2 3 Loading cards 8 A Card cartridge 8 B C...

Страница 7: ...ations Rev 1 3 APPENDIX A JAVELIN i SERIES INTELLIGENT PRINTING SYSTEM 38 Frequently asked questions 38 APPENDIX B MAGNETIC CARD STRIPE ENCODER 41 Introduction 41 A Media loading orientation 42 B Magnetic encoder cleaning 43 APPENDIX C SMART CARD CONTACT STATION 44 Introduction 44 A Media loading orientation 45 B Smart card contact station interface 45 APPENDIX D ACCESSORIES SUPPLIES 46 Ribbons 46...

Страница 8: ...ps in a carton and protective anti static bag Keep all packing material in case you need to move or re ship the printer While unpacking inspect the carton to ensure that no damage occured during shipping Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer 1 Getting started 1 1 Unpacking your card printer ...

Страница 9: ... MANUAL PRINTER DRIVER CD QUICK START GUIDE INTERFACE CABLE CLEANING CARTRIDGE CARD OUTPUT HOPPER CLEANING KIT In addition to user documentation make sure the following items are included with your J420i printer Not supplied with Ethernet option If any items are missing please contact your dealer To reorder please refer to Appendix D of this manual COLOUR RIBBON ...

Страница 10: ...The beeper will sound three alert beeps and the LCD display will show the associated error message PANEL BUTTONS The menu button left is a push button used for Bringing printer into menu mode when pressed with the printer showing READY on the LCD Display Using in menu mode to scroll through menu options The Clear Button right is a push button used for Clearing an error status when LCD display show...

Страница 11: ...could result The printer must be connected to an earthed electrical power supply and properly protected against electrical surges and grounding faults CAUTION Intermittent or unpredictable operation may occur from unsecured connectors If damaged the power cable must be replaced by an exact equivalent Use only parallel cable under 3 metres in length 1 Place the printer in a location that allows eas...

Страница 12: ...DARD FEATURES 1 Printhead 2 Printhead Unlock lever 3 Card Output Hopper 4 Card Thickness Control 5 Card Cartridge 6 LCD Display 7 Card Cleaning Cartridge 8 Reject Card Box PLEASE NOTE Any blue items inside the printer can be operated by the user OPTIONAL FEATURES A Magnetic Encoder Station B Smart Card Contact Station The following shows the features found on your J420i printer ...

Страница 13: ...s use approved ribbons Only intelligent TrueColoursTM colour ribbons purchased from Javelin dealer will work in the J420i printer DO NOT TOUCH the print head or the electronic components on the printhead carriage Discharges of electrostatic charge from the human body or other surfaces can damage the printhead or other electronic components used in this device 1 Remove ribbon from packaging 2 With ...

Страница 14: ...s off the top of the supply spindle and feeds to the top of the take up spindle 4 Push down on the print head lock lever until an audible click signals the locked down position Please note that the ribbon automatically synchronises whenever the printhead is locked down 5 Close cover Please note that the ribbon automatically synchronises whenever the printhead is locked down The card flipper will n...

Страница 15: ...eration Starting to Print Cards Cleaning Trouble Shooting Technical Specifications Rev 1 3 OPERATION 2 3 Loading Cards A CARD CARTRIDGE This item is used for loading cards 1 Rotate clear cover down 2 Install cards as shown 3 Close clear cover ...

Страница 16: ...ON DO NOT bend cards or touch print surfaces as this can reduce print quality The surface of the cards must remain clean and dust free Always store cards in an enclosed container Ideally use cards as soon as possible If cards stick together carefully shuffle them See Chapter 6 Technical Specifications for card requirements and capacities ...

Страница 17: ...ean the cards entering the printer and must be fitted before using the printer 1 Remove card cleaning cartridge from packaging 2 Open printer cover and remove the yellow reminder tape from the location for the cleaning cartridge 3 Make sure the arrow on top of the assembly is facing toward the rear of the printer Hook assembly into slot on printer and rotate down Ensure the assembly locks in place...

Страница 18: ...s Install card output hopper to printer by hooking over bottom edge of card exit aperture Open cover and adjust lever to the correct position for the card thickness you are using Repeat for different card thickness Factory setting is for 30mil 0 762 mm card thickness See diagram below Card thickness A 60mil 1 524mm to 50mil 1 27mm B 40mil 1 016mm C 30mil 0 762mm DEFAULT D 20mil 0 508mm E Less than...

Страница 19: ...ard box The J420i printer counts the number of cards which go into the reject card box After 20 cards the printer stops the amber LED flashes and a LCD message is displayed indicating the need to empty the reject box WHEN TO MAINTAIN When LCD screen reports message HOW TO MAINTAIN 1 Press the top of the reject card box door as shown Allow the door to swing down and open 2 Remove all cards from the...

Страница 20: ...ing Trouble Shooting Technical Specifications Rev 1 3 3 Swing up the reject card box door and press the top An audible click signals the locked position 4 Press the clear button on the front panel to re start the current printer job and to clear the reject cards counter OPERATION ...

Страница 21: ...vailable on the rear of the card cartridge cover for feeding single cards Cleaning cards are fed manually through this slot For one at a time printing feed cards through slot on rear of card cartridge Do not feed more than one card at a time 2 5 Feeding one card at a time OPERATION THE CARD CARTRIDGE MUST BE EMPTY for manual card feeding to work properly ...

Страница 22: ...eration of the printer you should print a test card 2 6 Printing a Test Card Front Side Rear Side This is an example of the test card OPERATION 1 Press the menu button until the LCD screen shows SELF TEST 2 Then press the select button once 3 Press select again to print a Test Pattern 3 A test card will print after a few seconds LCD display will show printing status Test card is printed on both si...

Страница 23: ...u button to enter the menu mode The top line display shows menu information The second line of display clarifies the function of the two NEXT and SELECT key buttons relative to the current menu item The printer will return to READY mode if either of the two key buttons is not pressed within ten seconds of entering menu mode J420i LCD MENU TREE See next page Menu Button NEXT Clear Button SELECT 2 7...

Страница 24: ... MENU Ribbon type To show the type of ribbon installed It may not match the ribbon physically installed until the installed ribbon has been selected through the driver Offset X aa Y bb To show the X print location offset value in pixels aa To show the Y print location offset value in pixels bb Mag Option cccc To show the setting of the magnetic encoder as cccc which can be HICO high coercivity LOC...

Страница 25: ...ramming through the printer interface The J420i card printer can be used with Windows 98 ME 2000 XP or NT 4 0 operating system using the drivers provided with the printer Updated drivers can be downloaded from the NBS website www nbstech com This section contains information on the printing of a dual sided card in colour using the 6 Panel colour ribbon YMCKOKi and the Windows Printer Driver BEFORE...

Страница 26: ...lean up any necessary Registry entries You must select Remove from the install options to remove any previous driver versions Shut down of PC if necessary Install the new driver files and Registry entries to their correct locations Shutdown of PC is not required but it is advised The install Wizard will walk you through the appropriate steps Do not power the printer with USB attached The driver wi...

Страница 27: ...t Magnetic Encoder settings button 2 On the Advanced tab select card orientation Landscape or portrait Select Landscape in NT this is located under Document Defaults In Windows 2000 it is located under Print preferences 3 In the Ribbon section the ribbon type is automatically detected and enabled for you 4 In the same tab go to Black Panel area and select Text Only This option allows the text prin...

Страница 28: ...ack to file menu and choose page setup 4 Select size tab and in paper size choose card Then select the orientation landscape 5 Go to margins tab set the top bottom left and right margins to O zero values 6 Press OK to close page setup window 7 The card appears on the screen 8 Design a card with both black and colored text and with colored pictures as follows 9 Once you are ready to print go to fil...

Страница 29: ...Y The recommended maintenance procedures must be performed to maintain your factory warranty Other than the recommended cleaning procedures described in this manual allow only NBS authorised technicians to service the J420i printer NEVER loosen tighten adjust or bend etc a part or cable inside the printer NEVER use a high pressure air compressor to remove particles in the printer ...

Страница 30: ... any normal cards from the card cartridge Insert one pre saturated cleaning card provided through slot on the rear of the card cartridge Close the printhead bracket Close the cover 3 Press the right panel button for a few seconds The card will feed into printer and carry out the cleaning process Repeat the process with a new cleaning card if necessary Note For a printer cleaning prior to the WHEN ...

Страница 31: ...s However cleaning the printheads using swabs can remove more stubborn deposits when print anomalies persist To avoid deposits only use foam tipped swabs 1 Raise print head and remove the ribbon 2 Clean print head by moving the alcohol moistened swab tip side to side across print head elements Only use moderate force To re order swabs see Appendix C Never use a sharp object to scrape deposits from...

Страница 32: ... This item cleans the cards entering the printer To ensure print quality the adhesive cleaning roller requires periodic replacements CLEAN PRINTER WHEN TO MAINTAIN When LCD screen reports message Run a printer cleaning first see 4 1 Cleaning System for more instructions HOW TO MAINTAIN 1 Open cover and locate cleaning cartridge 2 Gently remove cleaning cartridge by rotating up and away from printe...

Страница 33: ...e ends 5 Carefully peel off wrapper from new cleaning roller while in cartridge 6 Replace cartridge into printer Make sure the arrow on top of the assembly is facing toward the rear of the printer Hook assembly into slot on printer and rotate down Ensure the assembly locks in place DO NOT touch the roller surface that contacts the cards 7 Close cover See Appendix D for replacement cleaning rollers...

Страница 34: ...s There is also some additional information dealing with quality issues concerning printing onto cards 5 1 Interpreting LCD Display messages SCREEN MESSAGE INITIALISING READY WAIT TEMPERATURE SELF TEST DOWNLOADING DATA PRINTING YELLOW PRINTING MAGENTA PRINTING CYAN MEANING The printer is performing an internal test before use Ready for use Print head cool down mode Self test card printing The card...

Страница 35: ...r has an error moving the card internally The card cartridge is empty or the card has mis fed The printer has an error moving the card in the flipper The cover is open The printhead is not locked into position The data being sent from the host is not recognised The features of the card are not recognised ACTION Carry out the cleaning procedure as detailed in section 4 of this manual Carry out the ...

Страница 36: ... Check that the cards are loaded with the magnetic stripe in the correct orientation Check whether high or low coercivity cards have been specified Check that the data conforms to ISO specifications See Appendix B of this manual for further information Empty the reject box and press the right panel button Check the card orientation Contact your dealer for technical support Ribbon Errors Check that...

Страница 37: ... Encoding Errors Check that the cards are inserted correctly in the printer Ensure that the cards are low or high coercivity as required and are set up correctly in the printer driver Cleaning Alert The printer has counted the number of cards printed and has automatically flagged that a cleaning routine needs to be carried out See Chapter 4 ...

Страница 38: ...ored in a dust free environment A2 Use a different supply of cards B1 Perform a cleaning of the printer see cleaning section B2 Replace cleaning roller see cleaning section There are non printing horizontal lines white on the card surfaces Possible Cause A Ribbons is not correctly positioned B Print head may be dirty C Print head elements may have been damaged e g scratched or burnt Solution A1 Op...

Страница 39: ...t contrast and or Intensity values in software D1 Perform a cleaning of the Printhead see 4 2 Cleaning the printhead Printing shows blurry printed image Possible Cause A Ribbon may not be correctly positioned B Ribbon may not be synchronized on the correct colour panel position C Cards may not meet specifications D Dust inside the printer and or dirty cleaning roller Solution A1 Open cover and pre...

Страница 40: ...formation For optimum print quality always keep cover of the printer closed except during ribbon loading and card thickness control procedures The card flipper will not operate and an error will be indicated if you try to flip a card with the cover open TROUBLESHOOTING B1 Open cover and press down the printhead unlock lever to open the printhead carriage The printhead will move up B2 Push down on ...

Страница 41: ...seconds per card 2 sides YMCKOKi throughput 300 dpi 11 8 dots mm print resolution Edge to edge printing standard Resident Arial Normal 100 Arial Bold 100 True Type fonts available via Windows Driver Types PVC Composite Card width length ISO CR 80 ISO 7810 2 125 54mm by 3 375 86mm Option Magnetic Stripe ISO 7811 Option Smart Card ISO 7816 2 Card thickness 0 25mm to 1 524mm Card feeder capacity up t...

Страница 42: ...P POSITION FOR SMART CARD TECHNICAL SPECIFICATIONS 0 01 in 2 54mm Min gap 0 395 in 8 25mm 0 221 in 5 62mm max gap 0 218 in 5 54mm max 0 0 115 in 2 92mm 0 0 115 in 2 92mm MAGNETIC STRIPE 0 623 in 15 82mm 2 125 0 002 in 53 98 0 050mm 3 375 0 010 in 85 72 0 25mm 0 009 0 034 in 0 23 0 84mm Radius 0 125 in 3 18mm 0 218 in 5 54mm Max 0 623 in 15 82mm Min 0 782 in 19 87mm Min 0 403 in 10 25mm Max 0 790 i...

Страница 43: ...y than dye sublimation with greater resistance to scratches and UV induced fading Dye Sublimation printing requires dye sublimation ribbons with either black or cyan magenta and yellow plus black resin panels Thermal transfer 4 microns thick Clear and holographic options Clear Genuine Secure Hologram Custom Hologram Centronics Parallel Standard RS 232C Serial Optional USB port Ethernet Optional Wi...

Страница 44: ...ntactless MIFARE Card Encoder Cleaning supplies Service Manual For best results use only NBS approved card and TrueColoursTM ribbon media Using non approved cards or ribbon media can void your warranty Refer to the Accessories section for more information about cards and ribbon media available from NBS TECHNICAL SPECIFICATIONS Operating Temperature 60 to 86 F 15 to 30 C Operating Humidity 20 to 65...

Страница 45: ...nters printer drivers and Javelin printer ribbons that ensure easy economical high quality card printing on Javelin brand card printers 3 What are the benefits of the new i Series Intelligent Printing System Easy to Use printer automatically detects the ribbon type and configures the driver eliminating extra steps and potential errors when setting up or changing print jobs Ribbon low alert tells t...

Страница 46: ...gence Factory pre programmed ribbon type and image count information is communicated to the printer and driver at installation Image Counter Counts and saves number of images printed information This information is used to provide ribbon low status to the driver The number of images printed is continuously updated and saved in the smart chip on the ribbon cartridge or core so the ribbon knows how ...

Страница 47: ...inters Yes An i Series ribbon will work with a non i Series printer but when installed on a non i Series printer the ribbon will not be enabled through RFID technology This means the resulting colour imaging will not be as optimal as it would be if it were used with an i Series printer 10 Will non i Series ribbons work on i Series printers No i Series printers require use of i Series ribbon for fu...

Страница 48: ...r This section contains information on the additional operations of the J420i printers with magnetic card stripe encoder See Chapter 2 for location INTRODUCTION Operation and maintenance requirements for the J420i printer with the optional magnetic card stripe encoder See Chapter 2 for location The magnetic encoder can be set for either high or low coercivity APPENDIX B ...

Страница 49: ...the magnetic stripe is facing down and closest to the rear Also available are printer models with the magnetic read write head positioned above the card path with HICO encoding or LOCO encoding When loading cards please ensure that the magnetic stripe is facing up and closest to the rear Approved HICO LOCO PVC cards are available See Appendix D ONLY USE cards that comply with ISO 7810 7811 standar...

Страница 50: ...power on 2 Remove cards from the card cartridge 3 Insert one pre saturated cleaning card provided through slot on the side of the card cartridge 4 Press the menu button until the LCD screen shows CLEANING MENU 5 Press the select button to select 6 Press the menu button again until the LCD screen shows CLEAN MAG HEAD 7 Run this operation by pressing the select button Track 1 2 3 ISO STANDARD ENCODI...

Страница 51: ...d biometic data such as fingerprint patterns The Javelin J420i printer have a contact station to connect a serial interface to the smart card contacts A suitable smart card coupler and associated software would be required external to the printer to communicate with the smart card NBS offers a range of integrated couplers as detailed on page 48 for both contact contactless Mifare and combi cards T...

Страница 52: ...rd to the smart card contact station the printer connects the smart card contact station to the female DB 9 connector on the rear of the printer An attached external smart card programmer can be used to program smart card chips Refer to the card printer programmer s manual for complete programming information DB 9 PINS 1 2 3 4 5 SMART CARD CONTACT POINTS CI Vcc C2 Reset C3 Clock C4 RFU C5 GND DB 9...

Страница 53: ... 11 34 504 Five panel YMCKOi 200 cards Five panel YMCKOi 330 cards Six panel YMCKOKi 170 cards Intelligent TrueColours Value Pack Full Colour Ribbons 6 11 34 511 6 11 34 502 Five panel YMCKOi 5 rolls per pack inc cleaning rollers 200 cards Five panel YMCKOi 20 rolls per pack 200 cards TrueColours Monochrome Ribbons 6 11 32 101 6 11 31 101 6 11 31 108 6 11 31 107 6 11 31 102 6 11 31 103 6 11 31 104...

Страница 54: ...J420i printer Many other card types are also available ask your dealer for more information Cards with no magnetic stripe Cards with low coercivity magnetic stripe Cards with high coercivity magnetic stripe Self adhesive cards to fix onto proximity cards Description NBS Part Number 9 19 00 009 9 19 00 011 9 19 00 007 9 19 00 003 Varnish Overlay Ribbons 6 11 32 701 6 11 32 702 Clear 350 cards Genui...

Страница 55: ...udes integrated Mifare encoder software tools RS232C interface and documentation Smart Card contact encoding kit to be fitted to a J420iE or J420iEM printer Includes integrated smart card coupler software tools RS232 interface and documentation Combined Smart Card contact Mifare contactless card encoding kit to be fitted to a J420iE or J420iEM printer Includes integrated smart card coupler softwar...

Страница 56: ...turned to NBS or to an authorised dealer Customers are not required to purchase NBS supplies media and or ribbons for warranty qualification However if it is determined that the use of other manufacturers supplies has caused any defect in the printhead for which a warranty claim is made the user is responsible for all charges required to repair the defect The warranty becomes void if the printhead...

Страница 57: ...rge damage adverse temperature and humidity conditions or physical abuse including but not limited to improper packaging shipping service or repairs performed by personnel not authorised by NBS or an authorised dealer may void the warranty NBS or its authorised dealer will at its option repair or replace the equipment or any parts which are determined to be defective within this warranty period an...

Страница 58: ...OW TO RETURN YOUR PRINTER If you have purchased your printer from an NBS distributor please first contact them on their return procedures Alternatively contact the appropriate NBS Technical Support Department details above for instructions before shipping your printer For Support in Europe Middle East Africa and Asia Pacific NBS Technologies 7 Byfleet Technical Centre Canada Road West Byfleet Surr...

Страница 59: ...CC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential are...

Страница 60: ...s document contains information proprietary to NBS This document and the information contained within is copyrighted by NBS and may not be duplicated in full or in part by any person without written approval from NBS While every effort has been made to keep the information contained within current and accurate as of the date of publication no guarantee is given or implied that the document is erro...

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