Product After-sales Service Policy
The company solemnly promises that, from the day the user purchases the product from our
company (hereinafter referred to as the manufacturer), the user enjoys the following after-sales
warranty services for the product.
1. This product has a 12-month free warranty from the date of purchase from the manufacturer
(except for products exported to foreign countries/non-standard machines).
2. If the product has quality problems within one month from the date of purchase by the user from
the manufacturer, the manufacturer will guarantee refund, replacement and warranty.
3. If the product has quality problems within three months from the date of purchase by the user from
the manufacturer, the manufacturer will guarantee replacement and warranty.
4. This product enjoys paid lifetime service from the date of purchase from the manufacturer.
5. Disclaimer: Product failures caused by the following reasons are not within the scope of the
manufacturer's 12-month free warranty service commitment:
(1) The user does not operate correctly according to the procedures listed in the "Product Manual";
(2) The user repairs the product without communicating with the manufacturer or modifies the
product without authorization, resulting in product failure;
(3) The use of the product in the standard scope of use of the product in the user's country of
origin causes product failure;
(4) The user's poor use environment leads to abnormal aging of product components or causes
failures;
(5) Product damage caused by force majeure such as earthquake, fire, feng shui disaster,
lightning strike, abnormal voltage or other natural disasters;
(6) During the transportation process after the user purchases the product, the product is lost
due to improper selection of the transportation method or other external force intrusion;
(the transportation method is reasonably selected by the user, and the company assists in
handling the consignment procedures)
6. The manufacturer has the right not to provide warranty service under the following circumstances:
(1) When the brand, trademark, serial number, nameplate and other marks marked by the
manufacturer on the product are damaged or unrecognizable;
(2) When the user fails to pay off the purchase price in accordance with the "Purchase and Sales
Contract" signed by both parties;
(3) When the user deliberately conceals the improper use of the product during installation,
wiring, operation, maintenance or other processes from the after-sales service provider of
the manufacturer.
7. Janson Controls Technologies (Shenzhen) Co.,Limited reserves the final interpretation right of
this policy.
FC100P Series Manual V1.0
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