Symptom
Cause
Remedy
Forces in the pipeline are too high and
the pump is under strain.
Change the position of the support pipes
and use compensators.
Check that the foundation plate and
frame are properly cast and in place.
There is too much, not enough, or the
wrong type of lubricant.
Change the lubricant.
The electrical supply is incorrect.
Check the voltage of all phases (2-phase
running).
Check the cable connections.
Check the fuses.
The sealing is insufficient.
Tighten the screws.
Replace the mechanical seal.
There is not enough hydraulic thrust
balance.
Clean the relief holes in the impeller.
Replace the worn impeller and wear
rings.
There is system-related vibration (res-
onance).
Seek assistance.
The pump casing becomes warm
during operation.
The pump or suction/intake pipe is
blocked
Clean the pump and pipes.
The NPSH is too low.
Increase the liquid level.
Increase the suction pressure.
Reduce the resistance in the intake/
suction pipe. Change the path and pipe
size, open the shutoff valves, and clean
the filters.
The inner components are suffering
from wear.
Replace the worn parts.
There is system-related vibration (res-
onance).
Seek assistance.
The temperature in the shaft seal-
ing area is too high.
The shaft seal is worn.
Replace the mechanical seal.
Check the sealing, flushing, and cooling
pipe (pressure).
Do not run the pump dry.
There are lines and rough spots on the
shaft or shaft sleeve.
Replace the worn parts.
There are deposits on the mechanical
seal.
Clean the mechanical seal.
Replace the mechanical seal if necessa-
ry.
Provide additional rinsing or quench.
The coupling is not aligned.
Align the pump.
The temperature at the bearing is
too high.
The back pressure is too high.
Open the discharge valve more.
Reduce resistance in the discharge pipe.
Clean the filter if necessary.
Use a larger impeller. Make sure to note
the available motor power.
The back pressure and the discharge
pressure are too low.
Throttle the discharge valve.
The speed is too high.
Reduce the speed.
Compare the speed of the motor with the
specified pump speed. See the rating
plate.
7.2 Operation troubleshooting
64
Model 3355 Installation, Operation, and Maintenance Manual
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