_________________________________________________________________________________________________________________________
PAGE 86
---
iTerra Elite
Quick Start Guide
© 2008 iSys-The Imaging Systems Group Inc.
6. TROUBLESHOOTING
I. ERROR CODES
The
iTerra Elite
Troubleshooting Chapter has been created to assist users with the common error messages found on
their units. Please use this chapter to assist you though some of the common errors. If at any time you need further
assistance, contact iSys toll free at 1-866-415-4797 within North America, and 1-403-204-5200 globally, or email
.
Error Code
:
123:
Error
Description
:
Improper environment humidity detected by sensor.
Cause:
iTerra Elite printer is being used in a very humid environment. This error often occurs first thing in the
morning and is caused by condensation.
Solution:
Place the unit in an area of low humidity to dry out or dehumidify the work area.
Error Code
:
382 : Paper jam
Description
:
Paper jam detected in fuser or during paper ejection from fuser.
Cause 1:
Incorrect setting in iSys menu.
Solution 1:
Solution:
1.
Press the 6 + 7 buttons simultaneously
2.
Ensure that the “Fanfold Print Control” item is set correctly.
3.
For printing out the top, “Exit : Top Status : Good” should be selected.
4.
For printing out the back, “Exit : Back Status : Good” should be selected.
If error persists, The “Fanfold Print Control” menu may need to be adjusted:
Select “Status : Stall” to adjust it. This can be repeated until the stalls are alleviated.
If the image starts to appear smeared, you have gone too far:
Select “Status : Smear”.
Note:
The factory default settings can be loaded by entering ES management in the iSys menu. Select “
