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Maintenance:
The ISOFLAMES gas log system will last a lifetime, but periodic maintenance (at least once a year) is recommended.
Can you clean it yourself? Yes you can if you have the proper training! Safety is of prime concern so we recommend that you call
your Earthcore authorized dealer for proper maintenance. If an Earthcore dealer is unavailable, call us directly at 800 642-2920
and we will promptly answer your call.
Troubleshooting & Maintanence
PROBLEM
REASON SOLUTION
Pilot will not light
Air in gas supply line
Bleed gas supply line
Pilot hood blocked
• Check for debris or dirt
• Clean pilot
Low gas pressure
• Check gas line for size and blockage
Dirty pilot
• Pilot should be blue and hitting the
thermocouple
properly
• Clean pilot
Pilot will not stay lit
Pilot hood not aimed at thermocouple
Pilot hood bent; replace pilot or angle pilot
hood properly so pilot flame hits
thermocouple
1/2”
below
tip
of
thermocouple
Pilot
line
bent
Replace
pilot
line
Thermocouple is loose
Tighten thermocouple nut at gas control valve
Thermocouple
cracked
Replace
thermocouple
Thermocouple
worn
out
Replace
thermocouple
Excessive down draft
• Install chimney cap
• Outside Chimney too close to other peaks
• Check chimney flue for proper height
• Poorly designed chimney
Gas log burner goes out
Low gas pressure; pilot fades
• Dirty pilot
• Gas line sized improperly
Thermocouple is loose
Tighten thermocouple nut at gas control valve
Thermocouple
worn
out
Replace
thermocouple
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