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ise smart connect KNX Hue

Troubleshooting and support

Order No. 1-0002-003

Product Manual Page 56 (60)

9.3

The ise smart connect KNX Hue does not work

The following error tree is intended to solve the most common problems. Should this be unsuccessful,
please contact us at

[email protected]

Does the APP LED

flash three times, each

with a two-second

pause?

Are the LEDs not light-

ing up or do they flash
individually in an alter-

nating fashion?

Please check the KNX cabling and

the LED status displays as per Sec-

tion 6.3.1.

Does the APP LED

flash slowly?

Please check device para-

metrisation in the ETS as

per Chapter 5.

Is the device not visible

on the network?

YES

Please check the network cabling and the

device IP parametrisation in the ETS as per

Section 5.3.

Can the Hue lights not

be controlled via KNX?

Please check the connection status on the

device's

Device Status

web page as per

Section 6.7.2.

You are using a Hue Lux in your system and

are not using Version 3.0 of the application

software. No systems which contain a Hue

Lux can be operated with earlier versions.

If neither the approaches above nor Chapter 8 provide a solution, please load the log files from the device

(if possible) and send them together with a description of the error with as many details as possible to

[email protected]

YES

The Philips Hue Bridge

cannot be reached on the

network or the HueApp is

not registered on the

Philips Hue Bridge. Please

verify the IP address and

the connection and check
the device website for the

registration status as per

Section 6.9.

YES

N
O

Does the APP LED

flash five times, each

with a 2-second pause?

One or more lights are not

accessible in the Philips

Hue Bridge.

O
K

N
O

YES

N
O

Содержание 1-0002-003/100

Страница 1: ...connect KNX Hue Product Manual Documentation date 16 04 2018 Printing date 16 04 2018 Product Manual ise smart connect KNX Hue Order No 1 0002 003 Valid for application software v4 3 and firmware ver...

Страница 2: ...ation electrical connection and operation 15 4 1 Device design 15 4 2 Safety notes 16 4 3 Mounting and electrical connection 16 5 Configuration 18 5 1 Configuration step 1 Create ise smart connect KNX...

Страница 3: ...Hue does not work 56 10 License agreement ise smart connect KNX Hue software 57 10 1 Definitions 57 10 2 Object of the agreement 57 10 3 Rights of use of the ise smart connect KNX Hue software 57 10...

Страница 4: ...t scenarios or separate control with the KNX operating elements Implementation of light effects with the scene and time functions Easy connection of visualisation systems and facility management syste...

Страница 5: ...ch individual light You can use the KNX operating element to conveniently choose between entire light scenarios or separate operation The scene and time func tions enable you to implement user specifi...

Страница 6: ...KNX Hue interprets each change in the colour control as a change in brightness The respective highest RGB code is taken as the basis for interpretation You will find instructions in the description o...

Страница 7: ...onnect KNX Hue Application example Comfort solution in the living environment Order No 1 0002 003 Product Manual Page 7 60 2 Application example Comfort solution in the living environment 2 1 Function...

Страница 8: ...scene in the rooms in question If the door is opened the rooms become a visual unit The ise smart connect KNX Hue enables the use of the same light scene in both rooms If the door is closed the ise s...

Страница 9: ...ht Differentiate the trigger through the type of signalling colour flashing etc and thus supplement an acoustic signal or replace it com pletely Two versions are possible Visual signalling e g as an a...

Страница 10: ...house thanks to the use of motion presence detectors After getting up in the morning the light will follow you to the bathroom and into the living room where you can begin your day with a cup of coffe...

Страница 11: ...smart connect KNX Hue increases security Hue lights and ise smart connect KNX Hue make your home more secure Automated light control offers a wide variety of possibilities Light in the house keeps uni...

Страница 12: ...n pressed At home alone The Philips Hue will scare them away Hear suspicious noises outdoors Pressing the light switch e g in the bedroom switches on the lighting on the house The lighting in differen...

Страница 13: ...nt lighting moods at the push of a button or at set times With this application you can illuminate your rooms just the right way 3 1 1 Example configuration with a push button KNX TP bus line IP data...

Страница 14: ...60 3 1 2 Example configuration with time switching KNX TP bus line IP data net work Ethernet ise smart connect KNX Hue Requirements for light scenes can also be triggered under time control ise smart...

Страница 15: ...r supply DC 24 30 V 2 W at 24 V On left yellow On right white 4 KNX programming LED red Red Device is in ETS programming mode 5 LED APP green Green Normal operation Off flashing See 6 3 1 6 3 2 for st...

Страница 16: ...erminal Observe temperature range 0 C to 45 C do not install over heat emitting devices and ensure sufficient ventilation cooling if necessary Connecting the device Connect the KNX TP bus line to the...

Страница 17: ...ticularly in the connection area The cap is mounted with an attached bus and power supply terminal and a connected bus and power supply line to the rear Mounting the cover cap The cover cap is pushed...

Страница 18: ...ory configuration is carried out using the Engineering Tool Software ETS available from the KNX Association see www knx org 1 Create the ise smart connect KNX Hue as a device in the ETS Section 5 1 2...

Страница 19: ...select Information in the device Properties and then select the Application tab ETS 4 2 or the Application program tab ETS 5 You can now use the Update application program button ETS 4 2 or the Updat...

Страница 20: ...e following address and enter the data manually You can usually obtain the permissible IP ad dress range and the subnet mask and standard gateway from the router configuration interface If the Obtain...

Страница 21: ...rameter Entry Selection Remarks Switch on brightness 5 10 100 Memory value Determines the switch on brightness for the light concerned You can select the Memory value and a percentage between 5 and 10...

Страница 22: ...1 bit object for switching all connected Hue lights on off max 25 Object Name Direction Data width DP type Flags CRWTU 3 System status Read 1 byte 20 CR T Rubric Error diagnosis Data type Function Cu...

Страница 23: ...ivated You can assign the Philips Hue scenes to the KNX scene numbers on the device website see Chapter 6 11 Configuring lights on the website Important note A configured Philips Hue scene is triggere...

Страница 24: ...he light number concerned n into the formula f The numbers 1 through 25 are permissible for the light number n based on the maximum number of lights to be controlled Example for Light 6 and the Set co...

Страница 25: ...dition of light n If a 1 is as signed to the object light n is on If a 0 is assigned to the object light n is off Object Name Direction Data width DP type Flags CRWTU n f n Obj 1 20 n 2 22 2 20 n 2 42...

Страница 26: ...100 255 full brightness The behaviour can be influenced for this object using the Dimming behav iour 5 4 2 Light parameter tab at absolute brightness parameter or the rel evant setting on the device w...

Страница 27: ...how the Colour conversion characteristic has been con figured on the device website 6 10 Configuration of lights using the website Behaviour of a Hue Lux The brightness value for the highest colour c...

Страница 28: ...te object for specification of the red colour value of light n Important note If the individual communication objects for R G B are used for the RGB value the entire RGB is not transferred to the ligh...

Страница 29: ...n 8 208 11 20 n 8 228 12 20 n 8 248 13 20 n 8 268 14 20 n 8 288 15 20 n 8 308 16 20 n 8 328 17 20 n 8 348 18 20 n 8 368 19 20 n 8 388 20 20 n 8 408 21 20 n 8 428 22 20 n 8 448 23 20 n 8 468 24 20 n 8...

Страница 30: ...object for specification of the green colour value of light n Important note If the individual communication objects for R G B are used for the RGB value the entire RGB is not transferred to the ligh...

Страница 31: ...210 11 20 n 10 230 12 20 n 10 250 13 20 n 10 270 14 20 n 10 290 15 20 n 10 310 16 20 n 10 330 17 20 n 10 350 18 20 n 10 370 19 20 n 10 390 20 20 n 10 410 21 20 n 10 430 22 20 n 10 450 23 20 n 10 470 2...

Страница 32: ...or specification of the blue colour value of light n between 0 0 and 100 255 Important note If the individual communication objects for R G B are used for the RGB value the entire RGB is not transferr...

Страница 33: ...r value of light n Object Name Direction Data width DP type Flags CRWTU n f n Obj 1 20 n 13 33 2 20 n 13 53 3 20 n 13 73 4 20 n 13 93 5 20 n 13 113 6 20 n 13 133 7 20 n 13 153 8 20 n 13 173 9 20 n 13...

Страница 34: ...is in a colour gradient function loop If the object is assigned a 0 Light n is not in a colour gradient function loop Object Name Direction Data width DP type Flags CRWTU n f n Obj 1 20 n 15 35 2 20 n...

Страница 35: ...6 20 n 16 336 17 20 n 16 356 18 20 n 16 376 19 20 n 16 396 20 20 n 16 416 21 20 n 16 436 22 20 n 16 456 23 20 n 16 476 24 20 n 16 496 25 20 n 16 516 Switch alert flash Light n Write 1 bit 1 001 C W Ru...

Страница 36: ...n The Hue system uses the Mired micro reciprocal degree colour tempera ture as a unit of measurement The ise smart connect KNX Hue uses a standardised communication object with the kelvin K as unit o...

Страница 37: ...type Temperature K Function Displays the colour temperature value Description 2 byte object to display the colour temperature status for Light n The Hue system uses the Mired micro reciprocal degree...

Страница 38: ...12 20 n 19 259 13 20 n 19 279 14 20 n 19 299 15 20 n 19 319 16 20 n 19 339 17 20 n 19 359 18 20 n 19 379 19 20 n 19 399 20 20 n 19 419 21 20 n 19 439 22 20 n 19 459 23 20 n 19 479 24 20 n 19 499 25 2...

Страница 39: ...W at 24 V On left yellow On right white 4 KNX programming LED red Red Device is in ETS programming mode 5 LED APP green Green Normal operation Off flashes See 6 3 1 6 3 2 for start or diagnosis code 6...

Страница 40: ...ow white connection terminal is switched on or after a re turn in voltage occurs the device indicates its status through the following LED combinations LED APP green LED COM yellow Meaning Off Off Err...

Страница 41: ...es Check for the exact cause of the error on the device website or using Communication Object 3 Verify that the Philips Hue Bridges are in opera tion and check the website to established whether regi...

Страница 42: ...celerates the transfer from the ETS to the device For transfer of the ETS over the IP side set the setting Use direct KNX IP connection if available on the ETS start page Settings tab Communication en...

Страница 43: ...reset to the factory settings through a sequence during start up Make sure that the device is switched off Press and hold programming button 1 and switch on the device Press and hold programming butt...

Страница 44: ...n for security purposes 6 8 2 Local firmware update without Internet access Local updates can be performed instead of an online update if there is no Internet connection This is intended for devices w...

Страница 45: ...KNX Hue must be registered on a Philips Hue Bridge to ensure correct opera tion You have the option of using the Add Hue Bridge button to register on an automatically detected bridge Alternatively yo...

Страница 46: ...ur red at 100 0 0 is displayed with 100 brightness This mode is suitable for devices visualisations which send the required brightness in RGB codes e g Color Picker in the Gira Homeserver Gira G1 X1 o...

Страница 47: ...with a visually ap pealing glow ETS setting default setting The value parametrised in the ETS is used for the switch on brightness compare Chapter 5 4 2 Light parameter tab The corresponding line is...

Страница 48: ...Philips Hue Bridges on which it ex ists If you assign the Philips Hue Doorbell scene to several Philips Hue Bridges and assign this sce ne to a bridge in a number of rooms the scene is triggered in al...

Страница 49: ...tomatically when infinite signal flashing is configured An infinite scene cannot be added if there is no free scene num ber available Restore to origi nal state Yes No Once the signal period comes to...

Страница 50: ...cancellation scene is added automatically and is displayed in the descrip tion for the scene no which initiates the trigger Early termination cannot be added if there is no free scene number available...

Страница 51: ...ion Typically 2 W at DC 24 V two Ethernet lines connected IP communication Ethernet 10 100 BaseT 10 100 Mbit s IP connection 2 x RJ45 Supported protocols ARP ICMP IGMP UDP IP DHCP AutoIP KNXnet IP as...

Страница 52: ...tch Hue scenes or alarm functions by itself Option logic modules or time clocks are required for this purpose Why do my KNX operating devices not generate the normal response in my Hue lights If the H...

Страница 53: ...es until the website is available again after the parametrisation is downloaded with the ETS Try to reload the page after a few minutes Is Javascript activated Are cookies enabled The website requires...

Страница 54: ...converted into the CIE colour space and Hue lights are addressed in the xy col our space CIE colour space However the lights do not support the complete colour space just a specific gamut A correction...

Страница 55: ...viding support They can be downloaded via the website of the device see Section 6 7 2 To do so proceed as follows Call up the website of the device For this purpose double click the icon of the device...

Страница 56: ...5 3 Can the Hue lights not be controlled via KNX Please check the connection status on the device s Device Status web page as per Section 6 7 2 You are using a Hue Lux in your system and are not usin...

Страница 57: ...conditions for the purposes and applications specified in the valid version of the documentation which shall be provided in printed form or also as online help or online documentation The Licensee is...

Страница 58: ...by the licensor 10 7 Warranty The ise smart connect KNX Hue software shall be delivered together with the third party software which is listed on the device website as described in Chapter 11 Open Sou...

Страница 59: ...inates this agreement in writing The supplied ise smart connect KNX Hue software and the documentation which is provided in printed form or also as online help or online documentation including all co...

Страница 60: ...y Software Distribution BSD and the MIT license The software packages used in this product which are licensed within the scope specified here are listed and described under System Licenses on this pro...

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