Terminal User Guide
Transactions
47
Hotel Mode
You must ensure that this option is enabled on your acquirers
Merchant Account. Contact your acquirer to ensure that this
option is available to you.
When a large value transaction is expected (typically in Hotel or Rental
environments), a Pre-Authorisation can be made for the expected value,
to check the customer’s card is valid and the customer has enough
credit available for the transaction.
If the expected value increases, then further Pre-Authorisations can be
made. The final amount is fully authorised and captured by using the
Completion function.
To perform a Hotel Mode transaction press the
menu
key
three times
,
then choose
HOTEL
by pressing the
F1
key.
MENU, MENU, MENU, F1
HOTEL MODE
F1
PREAUTH COMPLTE
F4
Choose the required transaction type:
Press
F1
for
PREAUTH
; or
Press
F4
for
COMPLTE
.
A Pre-Authorisation (
PREAUTH
) transaction proceeds as for a Sale
transaction. If the customer’s card number is keyed in,
then you will be
asked to confirm if the customer is present. These transactions do not
include gratuities.
The transaction details are not captured by the acquirer, so the
customer’s bank account
IS NOT
debited, although the
available credit
on the customer’s bank account will be reduced by the amount
authorised.
Authorisation codes typically expire after 7 days (or 3-4 days for
Maestro cards). If the transaction is not submitted within that
time the customer’s available balance will
be restored by the
authorised amount.
A Completion (
COMPLTE
) transaction requires the most recent
authorisation code and the total amount of all pre-auths, in addition to
the final amount to be debited from the cu
stomer’s card. This
transaction will require a signature check and the acquirer will capture
the transaction details, so the customer’s bank account is debited.
