Troubleshooting
Draco MultiView 4K
60
208
16 Troubleshooting
In the following chapters, support for issues with the Draco MV is provided. Please ensure before operating
the Draco MV that the Draco MV is connected over a peer-to-peer connection.
If using the Draco MV with KVM extenders or a KVM matrix switch, please refer to the relevant manuals for
assistance if there is an issue.
16.1 Network Issues
Diagnosis
Possible reason
Measure
Network settings are
not assumed after
editing.
Restart of the Draco MV not
yet completed.
Restart the Draco MV.
Unknown IP address.
DHCP is activated.
Open the OSD and check the IP address
under
Status > Network
in the main menu.
16.2 Failure at the Draco MV
Diagnosis
Possible reason
Measure
Opening the OSD not
possible.
Wrong Hot Key
Reset Hot Key if necessary (see chapter 4.1,
from page 48).
16.3 Failure at the USB-HID Port
Diagnosis
Possible reason
Measure
The Caps Lock and
Scroll Lock LEDs on
the keyboard are
flashing.
Keyboard in command mode
Press Ctrl + Esc key to leave the command
mode.
USB device without
function.
No USB-HID device
recognized
Connect a USB-HID device.
USB-HID device is not
supported
Check the compatibility.
Contact your dealer if necessary.
16.4 Video Interference
Diagnosis
Possible reason
Measure
Incorrect video display. Cable connection disturbed
Check the integrity of the video cable.
Reboot of the source.
