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5. Troubleshooting

5.1. Error Message

SMART-81 printer shows the error message in the LCD display when it occurs. Click the Menu

button to retry, and ‘select’ button to cancel an operation.
The following shows the error message on your Smart Printer. For checking a status of printer,

please use a CardPrinterTest or CardPrinterDiagnostics in the Utilities folder.

LCD Status

Description

Init Err

Error occurs while initializing

-. Check the errorFlag bit on the driver service tab or test program to release the

error.

-. Check the status of installation of film and ribbon

-. Check the laminator turning on if the laminator is installed.

Card In Err

Fail to move a card from the hopper to the printer inside.

-. Check the card thickness and adjust the card thickness control lever

-. Check cards are stuck because of static electricity

-. Clean Hopper roller and cleaning roller

CardMoveInr Err

Fail to move a card in the printer.

-. Remove a card if the ribbon is attached

-. Check the rollers and cards, and clean them if they are polluted

-. Check the operating state of the card feeding rollers and sensors

CardMoveExt Err

Fail to move a card between printer and other module(flipper/laminator)

-. Check the rollers and cards, and clean them if they are polluted

-. Check the operating state of the card feeding rollers and sensors

CardOut Err

Fail to discharge a card after printing, encoding or laminating.

-. Remove a card if the ribbon is attached

-. Check the rollers and cards, and clean them if they are polluted

-. Check the operating state of the card feeding rollers and sensors

FlipTrayMove Err

Error occurs while operating a flipper module

-. Check and

Remove a card after opening a flipper cover

Check the rollers and cards, and clean them if they are polluted

-. Check the card recognition sensor.

InsideOutHp Err

Error occurs while ejecting card to inside out hopper
-. Check and

Remove a card after opening a flipper cover

Check the rollers and cards, and clean them if they are polluted

-. Check the card recognition sensor..

Содержание SMART-81

Страница 1: ...1 SMART 81 User Manual Retransfer Card Printer ...

Страница 2: ...r trademarks or registered trademarks are marks of their respective holders SMART 81 design is a trademark of IDP Return Materials Authorization In order to make a warranty claim you must contact an IDP Reseller You will be responsible for packaging the printer for shipment and the costs of shipping and insurance of the printer from the point of use of the printer to the IDP Reseller The IDP Resel...

Страница 3: ...itting the Film Ribbon Cleaning roller 31 2 3 Loading the cards 36 2 4 Stacker Installation 38 2 5 Driver installation Windows 7 8 10 11 39 2 6 Option installation IC RF 44 2 7 Option Installation Laminator 46 3 DRIVER CONFIGURATION 48 3 1 Printer Properties 48 3 2 Advanced Options 52 3 3 Other settings 54 4 UTILITIES 57 4 1 Card printer config 57 4 2 Network Configuration 66 4 3 Card Printer Test...

Страница 4: ... Message 84 5 2 Cleaning and Replacement Printer air filter 88 5 3 Cleaning the printer 90 5 4 TPH Thermal Print Head replacement 93 5 5 Card movement 95 5 6 Printing quality 97 5 7 Magnetic stripe encoding 101 5 8 General operation 101 6 SPECIFICATION 103 ...

Страница 5: ...ake out film cartridge 31 Figure 10 Take out Ribbon Cartridge 32 Figure 11 Take out Cleaning roller Cartridge 32 Figure 12 Loading film 32 Figure 13 Loading the ribbon 33 Figure 14 Installing the cleaning roller 33 Figure 15 Installing the cleaning roller cartridge 34 Figure 16 Installing film cartridge 34 Figure 17 Installing Ribbon cartridge 34 Figure 18 Installing Film cartridge 35 Figure 19 Cl...

Страница 6: ...inter driver 6 41 Figure 33 Install printer driver 7 41 Figure 34 Install printer driver 8 41 Figure 35 Install printer driver 9 42 Figure 36 Install printer driver 10 42 Figure 37 Install printer driver 11 42 Figure 38 Install printer driver 12 43 Figure 39 Take out module IC RF 44 Figure 40 Take out module IC RF 2 44 Figure 41 Install module IC RF 3 45 Figure 42 Install Laminator Module 1 46 Fig...

Страница 7: ...service 56 Figure 59 CardPrinterConfig Log in 57 Figure 60 CardPrinterConfig start 57 Figure 61 Cardprinterconfig Basic setup 58 Figure 62 Cardprinterconfig Advanced setup 61 Figure 63 Rear view of SMART 81 66 Figure 64 Running NetAdmin 66 Figure 65 Network printer is no found 67 Figure 66 Connecting to USB Port 67 Figure 67 NetAdmin Log in 68 Figure 68 USB port state 68 Figure 69 Rebooting networ...

Страница 8: ...ntactless smartcard encoding 80 Figure 83 CardPrinterFirmware 82 Figure 84 Select Firmware 82 Figure 85 Update Firmware 83 Figure 86 Exclusive cleaning card 90 Figure 87 Printer cleaning start 90 Figure 88 Printer cleaning step 1 91 Figure 89 Printer cleaning step 2 91 Figure 90 Printer cleaning step 3 92 Figure 91 Printer cleaning step 4 92 Figure 92 Printer cleaning step 5 93 Figure 93 Printer h...

Страница 9: ...ure 100 Printing quality trouble 4 98 Figure 101 Printing quality trouble 5 98 Figure 102 Printing quality trouble 6 99 Figure 103 Printing quality trouble 7 99 Figure 104 Printing quality trouble 8 99 Figure 105 Printing quality trouble 9 100 Figure 106 Printing quality trouble 10 100 ...

Страница 10: ...LCD and the printer can be controlled by 4 buttons under the LCD Using USB and Ethernet port it is communicated with the user s PC The following shows the outside functional features found on the printer Figure 1 SMART 81 front features Air vent Air vent Physical lock option Input hopper LCD and buttons Front cover ...

Страница 11: ...device on the left side of the printer depending on the application SMART 81 Figure 3 is the standard card printer It can be printed single sided or dual sided And it can be written read MS IC RF card data with option installation Figure 3 SMART 81 Card exit slot IR Comm port Power switch AC Power Connector Ethernet External USB port USB port RS232 port ...

Страница 12: ...12 SMART 81 Laminator Figure 4 is installed Laminator on the SMART 81 SMART 81 Laminator can be laminated on the printed card Figure 4 SMART 81 Laminator ...

Страница 13: ...ional features found on your SMART 81 printer Figure 5 SMART 81 inside feature Film cartridge Cartridge to which the retransfer film is mounted It can be separated from the printer by holding and pulling a handle This semi permanent film cartridge is a component of printer Printer does not operate if it will be broken or damaged In this case please contact printer reseller ...

Страница 14: ...eds the stacker load the PC and LCD will indicate that stacker has been exceeded and will no longer print Pull the stacker forward to separate it from the printer Thermal Printer head This enables the film to be image printed Caution This is very hot after printing Do not contact the surface of the Thermal Print Head with fingers or a sharp metal object to avoid degrading print quality or damaging...

Страница 15: ...ing and pulling a handle It removes dust on the surface of card to improve print quality before the card is printed It should be changed together with the ribbon This semi permanent film cartridge is a component of printer Printer does not operate if it will be broken or damaged In this case please contact printer reseller ...

Страница 16: ... status of SMART 81 is Initializing when booting up It is changed to System Ready if the printer is fine It is change to Printing when the printer is working In case of sensing an error it is changed to Error status Whenever the top cover is opened the operation is stopped and the status is Top Cover Open It also displays remaining status of the current film and ribbon as an icon on the right side...

Страница 17: ...e re transfer film and the right side shows the residual volume of the ribbon And the icon displays the remaining consumables in percentage Mark X if the film or ribbon is not fitted Figure 7 Film Ribbon residual volume icon Figure 8 Example of icons ...

Страница 18: ...s Description Blue on Normal standby Green on Executing Printer s command Sky on Executing Laminator Yellow on 500ms off 500ms Case open Pink on 500ms off 500ms Laminator Film zero Red on 200ms off 200ms Laminator Film TAG error Red on 500ms off 500ms Laminator Film search error Red on 200ms off 500ms Heating temperature error Red on Other errors ex Card in Card out Move error etc ...

Страница 19: ...Config utility and printer is Lock with Root Password User Password Unlock Please SMART 81x x x x x PC authentication Use Authentication option on Smart81 Config utility and use SMART printer with not Authentication PC Verify Your PC SMART 81x MENU Information Menu Information Menu x Standby mode System is ready to print you can check the ribbon information by pressing left button and power is off...

Страница 20: ...k bend retransfer head status and temperature Check BHeater Heater Error x x x x Retransfer head Safety Error Retransfer head has safety error Power off and check retransfer head status and temperature Check Heater BHeater Error x x x x Bend Retransfer head Safety Error Bend retransfer head has safety error Power off and check bend retransfer head status and temperature Check BHeater TPH Warming U...

Страница 21: ...ight Flipper Flip Cover open Flipper Cover open Flipper Cover must be close to release and it is not displayed when the Flipper Cover Open Ignore mode KEY0 Cover Open Menu KEY1 Transfer card to left KEY2 Transfer for card to right KEY4 Flipper Flip Menu Flip Lami Cov Open Cover Open Menu Card transfer to left Card transfer to right Flipper Flip Cover open Laminator Cover open Laminator Cover must ...

Страница 22: ...ition HeaterDown Heater down state PrintHeadDown printer head down state Head Status Message Head Reposition Ext Fwdr Bwd Cancel Ribbon Motor Forward Move Ribbon Motor Backward Move x Cover open Case Open Menu RibbonMotor motion Menu KEY0 Cancel KEY1 Ribbon Motor Forward Move KEY2 Ribbon Motor Backward Move DIsplay Ribbon Motor Encoder value when motor operate Enc xxxxxxxx Ext Fwdr Bwd Cancel Film...

Страница 23: ... information check Setting xxx xxx xxx xxx GATEWAY Cancel Network Config Menu Network Config Menu GATEWAY Setting Network Config Gateway information check Setting xxx xxx xxx xxx MAC Address Cancel Network Config Menu Network Config Menu x Network Config MacAddress information check xxxx xxxx xxxx NET FS VER Cancel Network Config Menu Network Config Menu x Network Config Network Firmware FS inform...

Страница 24: ...play RibType Count Start Count Ribbon type count information Film Balance Cancel Information Menu Information Menu x Check Information Display the current film type and printable length You can check it Information Menu Display FilmType Count Start Count Film type count information L Film Balance Cancel Information Menu Information Menu x Check Information If Laminator is installed Display the cur...

Страница 25: ...pper recovery count clear xxxxxx xxxxxx FBlk Mrev Lcin Cancel Information Menu Information Menu Recovery count Clear Check Information FBlk movement retry count during jam Flipper Printer transfer Mrev retry count during Laminator to Command transfer Lcin count of movement recovery that move from Laminator receive data from Laminator xxxxx xxxxx xxxx SMART 81x x x x x MagRead Writ e Magnetic Card ...

Страница 26: ...ror If the film and print model don t match press key to retry film recognize Model Mismatch Film Not Found Retry film recognize Retry film recognize Retry film recognize Retry film recognize Film recognize error If the film and print region don t match press key to retry film recognize Region Mismatch Film Not Found Retry film recognize Retry film recognize Retry film recognize Retry film recogni...

Страница 27: ...ned off until automatically rebooted Laminator xxx Update Fail System Reset System Reset System Reset System Reset Firmware update Error occur while Printer Firmware Update Press the key to System Reset PushAnykey Reset Do Prt Clean MENU Information Menu Information Menu x Cleaning warning Ready It is displayed when Cleaning Count is 5000 or higher and Card Printer Config Utility program Cleaning ...

Страница 28: ...de start Remove Film Ribbon Press any key to proceed Push Any Key x x x x Cleaning mode Waiting Heater temperature down display only Line1 Waiting HeatOff Cleaning Mode x x x x Cleaning mode Insert cleaner Insert Cleaner Cleaning Mode x x x x Cleaning mode Cleaning Cleaning Cleaning Mode x x x x Cleaning mode Remove cleaner Remove Cleaner ...

Страница 29: ...n Error x x x x Device connect error Connected device Laminator Flipper is not recognized If it is recognized normally it returns to the ready state Plz Error Clear DeviceCon Error Retry device connect Retry device connect Retry device connect Retry device connect Device connect error 81 Laminator connect is not recognized and there is no change even if retry 20timies Turn off IRDA communication a...

Страница 30: ...d a USB cable Connect the power and USB cable as the below picture and install the communication cable protection cover Please refer to the Network configuration if you use the LAN connection Figure 7 SMART 81 Connection of power and communication cable ...

Страница 31: ...is section we invite you to know the proper method of installing the retransfer film ribbon and the cleaning roller into the printer Caution Please turn off the printer 1 Open the front side of the printer cover Figure 8 Front cover open 2 Hold the Retransfer film cartridge handle and pull it out as Figure 9 Figure 9 Take out film cartridge ...

Страница 32: ...ld the disposable cleaning roller cartridge handle and take it out as figure 11 Figure 11 Take out Cleaning roller Cartridge 5 Insert the film into the film cartridge as figure 12 After inserting tighten the film Caution If the film is not tightened a rolling up error might be happened Figure 12 Loading film ...

Страница 33: ...eaning roller into the cartridge as figure 14 Peel the protective wrapper from the cleaning roller After removing the protective wrapper the cleaning roller should be kept clean from fingerprints dust and foreign substances to avoid contamination because it is adhesive Caution Do not use without peeling off the protective wrapper because the cleaning roller cannot perform its function Figure 14 In...

Страница 34: ...ll film cartridge into printer At this point Do not fully mount the cartridge to the printer as figure 16 Figure 16 Installing film cartridge 10 Install Ribbon cartridge into printer At this point press below the handle to fully mount and adhere the ribbon cartridge to printer Figure 17 Installing Ribbon cartridge ...

Страница 35: ...35 11 Press below the handle to fully mount and adhere the Film cartridge to printer Figure 18 Installing Film cartridge 12 Close the front cover Figure 19 Close cover ...

Страница 36: ... hopper cover 2 If necessary release card gate screw to adjust height of gate to match thickness of the card Gate is optimized for 0 86mm cards Caution If the adjustment is not correct it will make some error Use the type of cards in the specification of this manual Always keep the card surface clean state Figure 21 Adjusting card thickness lever ...

Страница 37: ...an angle about 45 degrees vertically Figure 22 Preparing the card 1 Figure 23 Preparing the card 2 4 Stand the stack of cards vertically after separating Figure 24 Loading the card 1 5 Load the cards on the hopper properly and install the hopper cover Figure 25 Loading the card 2 ...

Страница 38: ...38 2 4 Stacker Installation Install the card stacker Figure 26 Installation SMART 81 card stacker ...

Страница 39: ... file and save it on your PC Figure 27 Install printer driver 1 2 Navigate to the extracted files and Double click on the DDinstall exe file to start the installation 3 When the User Account Control pop up window opens Click YES Depending on your computer s settings you may be prompted to supply local admin credentials to authorize the installation of the driver Figure 28 Install printer driver 2 ...

Страница 40: ...will be removed automatically This process will take several minutes to remove older driver You can select the languages by selecting the combo box as shown on the left picture Figure 30 Install printer driver 4 5 STEP 2 When you click Next the driver installation will be ready Figure 31 Install printer driver 5 ...

Страница 41: ...e 32 Install printer driver 6 7 STEP 3 USB Connection In case of USB connection click Next and move to step 9 If you are planning on setting up the SMART 81 as a network device Please proceed to Step 3 Network 8 Figure 33 Install printer driver 7 8 STEP 3 Network Please select the printer that you want to install in the list and click OK If no printer comes out on the window please check the conne...

Страница 42: ...vices or Devices on the Windows Settings For Windows 7 8 access Windows control panel and select device and printers Right click SMART 81 Card Printer and select Print Properties Figure 36 Install printer driver 10 11 Please select General tab and click Print Test page in IDP SMART 81 Card Printer Properties window Figure 37 Install printer driver 11 ...

Страница 43: ... Please check test card if it is printed properly and click Close if a card is printed properly If card is not printed or error comes out please refer to Trouble Shooting Figure 38 Install printer driver 12 ...

Страница 44: ...on film cartridge and stacker under the module 2 Release the two screws shown and remove them from main body as shown the below picture Figure 39 Take out module IC RF Step 2 Insert Module IC RF 1 Insert Module IC RF and tighten two screws 2 Insert Film cartridge and card stacker and close the cover Figure 40 Take out module IC RF 2 ...

Страница 45: ...45 3 Install the ribbon film cartridge and the error card stacker and close the cover Figure 41 Install module IC RF 3 ...

Страница 46: ...inding Clamp on printer bottom as shown picture Figure 42 Install Laminator Module 1 Step 2 Fitting module Laminator 1 Fit the module to be installed Laminator to the Binding Clamp mounted on the printer as shown picture and connect the power cord of the laminator Figure 43 Install Laminator Module 2 2 Turn on the module Laminator first and turn on the printer ...

Страница 47: ... the module is installed successfully and printer is completely booted L I will be added to the LCD as shown picture to confirm that the laminator installation is complete Figure 44 LCD display with Laminator ...

Страница 48: ...ers and right click IDP SMART 81 Card Printer Click Printer Properties 3 1 Printer Properties 1 Printing Preferences Please click Preferences shown on the left picture Figure 45 Print properties 2 Layout You can select either horizontal or vertical printing direction To apply your selection Click OK Figure 46 Layout ...

Страница 49: ...ask or user defined mask white card smartcard Magnetic stripe card etc on front or back side Printing Ribbon It shows the type of installed ribbon You don t need to select this option as SMART 81 recognizes ribbon automatically with RF tag Card Type Set printing mode Area Set whether to print an area without images Dither There are 3 possible selections Threshold Random and Diffusion Dither It is ...

Страница 50: ... laminating or not Laminator Side you can select not use top side bottom side and both sides printing Figure 49 Laminating Setting 6 Encoding Setting This tap will be shown only when Magnetic encoder is installed Do Encoding you can select encoding or not MS Encoding Coercivity you can select the encoding types LoCo 300 600 Oe HiCo 2760 Oe SpCo 4000 Oe Auto Defined automatically Repeat Count you c...

Страница 51: ... IATA Track 2 default ABA Track 3 default MINS JIS II Track default JIS II Density MS encoding density 210 75 Only Track 2 s default is 75 and the rest are 210 Text Encoding Sentinels Start End Marker for text magnetic encoding Start Start Marker End End Marker Figure 51 Encoding advanced Setting 8 Load Save Option Load Driver Setting Load the saved driver configuration file Save Driver Setting Sa...

Страница 52: ...00 100 correct gamma for Overlay panel Position Processing Set criteria for resin black processing Color 32 32 to set the position of color panels Mono 32 32 to set position of resin or mono panel Overlay 32 32 to set position of overlay panel Resin Black K Processing Set criteria for Resin Black processing Text 0 100 to set density criteria for extracting black objects Dot 0 100 to set density cr...

Страница 53: ...you must write a program the recognizes and encodes smart card within the specified amount of time Wait at Contactless Encoding Position On Off to set whether to wait at the internal RF encoder or not Card Side Front Back to set the direction to card when waiting Wait Position 100 100 to set the position of card to wait from the criteria position Unit is 0 1mm Wait Time 0 1000 to set time to wait ...

Страница 54: ...is printer Figure 53 Printer sharing 2 Ports Port tab shows which port is connected with SMART 81 SMART 81 has connection with USB Virtual printer port as left picture because SMART 81 uses USB connected to PC Caution This port is selected automatically It is recommended to maintain default Figure 54 Ports Setting ...

Страница 55: ...lease refer to the Window manual It is recommended to maintain default Figure 55 advanced Setting 4 Color Management In Color management tab you can select color management profile fit to the printer SMART 81 uses color profile to express optimal color The driver selects color profile automatically to fit each ribbon It is recommended to maintain default Figure 56 color management ...

Страница 56: ...ware version type of ribbon balance and printer s status You can print the technical support sheet on a card to check printer s setup value You can print the technical support sheet on a card to check printer s setup value Please click Config Printer to change the printer settings For further details please refer to 4 Utilities Click the Upgrade Firmware to popped up the firmware upgrade window Fo...

Страница 57: ... Password input window is displayed when you run this program If you input the correct password the recorded setup value will be shown and you can change values The password is saved to SMART 81 printer So if you use another PC with same printer previous password is required to run this program Default password is none Please press OK if you have not set password Figure 59 CardPrinterConfig Log in...

Страница 58: ... If you connect the Network printer please check the Allow Network Printer and select in the pull down menu To set administrator password and user password Change Root PW To set administrator root password This password is used to verify user authority for CardPrinterConfig and User Authentication Also it is required for User password management Please set password for security use Change User PW ...

Страница 59: ...rly by adjusting X position Y Print Position Please set the start position of printed with adjust value Y Print Scale Please set to show circles in the bottom Y RT Position Please set the top and bottom position with adjust value Y Front RT Length Ensure the end of image is printed and film does not leave a mark on film when retransferring with adjust value adjustment value when printing one side ...

Страница 60: ... for the resin such as holograms panel If the density is too strong the resin panel looks a little blurry as shown on the Figure and the ribbon folds and stripes appear Also if density is too weak the resin panel will not print as on the red line in right figure In order to check the untranscribed part it s easy to see it if you look at it obliquely in the light Therefore set the print density to ...

Страница 61: ...o connect and use several printers Default ID is SMART Set PC Serial One of security function You can use a printer only with USB connected specific PC Enabling Security PC Authentication will only make the printer available when connected specific PC Set PC Serial records the unique information of the PC to be used on the printer and is used as the PC credential the next time the printer is turne...

Страница 62: ...n print film end FMR Motor torque when retransfer initial FMR Motor torque when retransfer end Film Move Speed Film move speed Print Panel Print Mode Panel print mode adjust speed Print Y Scale Range Y scale range Print Ribbon Start Position Ribbon start position Print Ribbon loosen Length Ribbon motor start position when printing panel Print Film Roller Rate Film Roller speed rate when printing p...

Страница 63: ...sfer Total Length Retransfer operating Total length Retransfer Start Delay Retransfer head down standby time when retrnasfer Retransfer Pre Film Loosen Length Wrinkle value when retransfer head up Retransfer Pre Film Retraction Length Wrinkle value when retransfer head down Retransfer Speed Retransfer speed Head Down Retransfer Film Roller Rate Film ribbon separate length when retransfer Post Retr...

Страница 64: ...tely after booting Setting Heat Bend in BOTH Whether to operate both side Bend remedy heater Setting Display TYPE LCD type Setting Display Language LCD display language Setting LCD Backlight LCD backlight Setting Cartridge Open Check card in stacker cartridge installation is installed Card In Walt Heating Whether to heating when card in Security PC Auth Whether PC Authentication mode setting Secur...

Страница 65: ...history Total issue Count is number of card print since the factory shipped User Issue Count is number of card print after head has been replaced User Issue Count is initialized by checking Reset User Issue Count when replacing the printer head ...

Страница 66: ...network specialist engineer Please use NetAdmin exe in the printer driver package Utilities folder to set or change network configuration 2 NetAdmin NetAdmin is run as Figure 63 after turning on SMART 81 Network printer Printer connection status search local network finds and shows available network printer Network Module Management searches connected encoder on network module Reboots resets netwo...

Страница 67: ...ck the IP configuration If another device uses same IP address it doesn t work Figure 65 Network printer is no found 4 Select USB printer If you are unable to find printer in local network please connect printer by USB You can setup network by USB When you click Refresh you can find a printer connected by USB as shown in the left picture You don t need to install device driver for network configur...

Страница 68: ... is admin Figure 67 NetAdmin Log in 6 USB port state Click Use Port State to show device s connected to USB hub of network module Network module has 4 USB port Network module supports PC SC When you install the encoders that support PC SC on network module you can recognize the status of encoders Figure 68 USB port state ...

Страница 69: ...ter shown please connect printer by clicking connect Figure 69 Rebooting network module 8 Reset to default resets to default and reboot network module Please click Yes when pop up window comes out for Reset It takes 1 minute to reboot Please click Refresh after reboot When proper printer shown please connect printer by clicking Connect Figure 70 Reset to default ...

Страница 70: ...t need to upgrade Figure 71 Upgrade the firmware 1 Warning box will be shown during firmware upgrade for network module It is recommended not to do other work during firmware upgrade for system reliability Please do not turn off a printer until the upgrade is completed Figure 72 Upgrade the firmware 2 ...

Страница 71: ... 3 10 Wired network configuration Please select DHCP or static DHCP is default for SMART 81 printer Please enter values for IP Nework mask and Gateway Click Set configuration If you are not aware of Static IP Please ask network administrator for static IP Please click Set Configuration and save And please reboot printer We recommend using static IP because it is more stable for using SMART 81 netw...

Страница 72: ...the printer Figure 75 Static IP configuration 12 Change network service configuration Use USB Spool is service for print with USB Use Network Spool is service for print with network Use Network SDK is service for print with SDK You can control printer and printer card well and printer supports SSL Secure Sockets Layer an User Authentication for security Log Level determines the level of logging th...

Страница 73: ...the transferred data in the form specified as OCP Format Refer to the OCP manual for more information Click Set Configuration to save the configuration value and reboot the printer Figure 77 OCP configuration 14 User configuration Admin is administrator and you can t delete this account Please don t forget password for admin Get User shows available users Add User makes new user Del User deletes s...

Страница 74: ...ration will be controlled by CARD PRINTER SDK You can test all feature of printer by Card printer Test Card Printer Test program is developed by using SMART Printer SDK 1 CardPrinterTest When CardPrinterTest is run all function can be tested individually Figure 79 CardPrinterTest Select Printer select printer to test In the picture IDP SMART 81 Card Printer is the Printer name SMART1 is the Printe...

Страница 75: ...RT 81 is operated in SBS mode and existing spooled data will be eliminated To exit SBS mode click End Card Card is to bring a card into printer and eject a card In is to move a card from input hopper to printer and Out is to move a card from printer to output hopper In case the flipper is installed Back ejects a card to the back side Move Move is to move a card to specific position in the inside o...

Страница 76: ...ch is designed by Smart Design program Following the steps in this section 1 Click button and select the CSD file CSD is design file made with SMART IDesigner program Please refer to the SMART IDesigner manual for detail information 2 Click Open button to prepare CSD file to print 3 Click Print Button to move print data to spool In the NORMAL mode Click Print button to print a card but in the SBS ...

Страница 77: ...tarts testing In the Setting Retry is to retry the encoding test when the error occurred Prompt on Error is to display Pop up Message when the error occurred If not the Error number will be counted without a message The number of errors is displayed in the Error section 5 Encoding test Magnetic Magnet Stripe Encoding Read is to read and display the data from magnetic stripe card It is composed of ...

Страница 78: ...act with the IC chip of smartcard physically ICH Discontact is to separate the encoder head from the IC chip of smartcard physically Init is to recognize and display the installed contact smartcard reader The recognized encoder will be displayed at the pull down control Contact is to contact with the smartcard electrically and initialize Reset is to finish the function electrically After Contact y...

Страница 79: ...F PC SC Contactless Smartcard Encoding In SMART 81 printer a contactless smartcard encoder can be installed and SMART 81 printer has the internal and external contactless smartcard encoder RF PC SC is to read and write the contactless smartcard Using internal encoder the printer brings a card into the printer from input hopper and encodes a smartcard Using external encoder after putting a card on ...

Страница 80: ...to clear the displayed data ATR Name Address and Phone In case the data is read and written using APDU Read Write can be done by APDU commands Load APDU is to read the stored APDU commands Save APDU is to save the displayed APDU commands Clear APDU is to clear the APDU section Send APDU is to run the APDU commands Batch process repeats the following steps sequentially Card IN Move RF RF Connect Ge...

Страница 81: ...nd display the temperature of Thermal Print Head When the Realtime Check is ticked it displays the current temperature of Thermal Print Head in real time Get Status is to get and display the printer status Please refer to the SMART SDK manual for the status code ...

Страница 82: ...ate it is used when you want to update manually Update Updates automatically In generally we recommend updating automatically Close exit Color Sensor Calibration To re adjust the measured value of the color sensor Message It is displays information of updating Figure 83 CardPrinterFirmware 2 Ready for firmware update Select the printer to update the firmware on the Device list Select the device to...

Страница 83: ...tomatic upgrade you click Manual Update and can see the pop up widow as below picture It shows procedure of manual upgrade You can upgrade manually according to this procedure Please rebooting printer after update Caution Please do not close upgrade dialog box until it is completed successfully and do not turn off the printer Figure 85 Update Firmware ...

Страница 84: ...ard in the printer Remove a card if the ribbon is attached Check the rollers and cards and clean them if they are polluted Check the operating state of the card feeding rollers and sensors CardMoveExt Err Fail to move a card between printer and other module flipper laminator Check the rollers and cards and clean them if they are polluted Check the operating state of the card feeding rollers and se...

Страница 85: ...s tightly installed inside the printer Film Move Err Error occurs while driving the film motor Check the operating state of step motor and DC motor Check the ribbon is tightly installed inside the printer Head UpDown Err Error occurs while head module Thermal head retransfer head move up dwon Check Head Up down sensor Check the operating state of head motor Heater Error Retransfer Heater is overhe...

Страница 86: ...rface and direction of magnetic card Check the coercivity of magnetic card and encoding configuration Check the rollers encoder and cards and clean them if they are polluted Check the magnetic head and clean if it is polluted MAG T3 Err Fail to read a track 3 of the magnetic strip Check the surface and direction of magnetic card Check the coercivity of magnetic card and encoding configuration Chec...

Страница 87: ... or heater not operate Check the Bheater installation Contact the place of purchase PrintData Fail Error in print data Replace the USB cable USB Change the USB port in the PC Reinstall the printer driver Check the options for the print data are correct Spool Full The printing data is full in the spooler This message disappear after printing all data to send Turn off on the printer if the spool dat...

Страница 88: ...al error L Film Seek Err Film seek error L Film Zero All firms are used L Film Empty Film is not installed L HT Over Cnt Thermal Head is overheated or fail control temp L HT Fet Err Head FET error L HT Temp Err Fail setting head temp L BootDown Err Error while bootloader F W download 5 2 Cleaning and Replacement Printer air filter If printer air filter is much dust need to cleaning and replacement...

Страница 89: ...89 3 After installing the filter press the protective cover in the direction of the arrow to close it ...

Страница 90: ...d as the picture you can clean the printer easily For purchase the exclusive cleaning card ask to SMART printer provider Figure 86 Exclusive cleaning card If the exclusive cleaning card is ready click the Clean Printer in the service tab of SMART printer driver After click CleanPrinter program is run to clean the printer Figure 87 Printer cleaning start ...

Страница 91: ...Step 2 Check the printer entering cleaning mode with LCD window Open the Cover and remove card cartridge ribbon cartridge and cleaning roller Click Next to move on to step 3 Figure 89 Printer cleaning step 2 Step 3 Insert the cleaning card moderately 5 10cm as shown in the figure 101 and press LCD key to display temperature of the printer heater When temperature of printer ...

Страница 92: ...l insert to printer and moving back and forth to clean Figure 90 Printer cleaning step 3 Step 4 Wait until the cleaning is completed When the cleaning is completed exclusive cleaning card will be ejected automatically Figure 91 Printer cleaning step 4 ...

Страница 93: ... it in the follow 1 Check the serial number and the resistance of new TPH as figure 94 Serial number Head resistance Figure 93 Printer head 2 Set up the new Print Head s configuration using CardPrinterConfig program Step 1 Run CardPrinterConfig in Utilities folder and click the expansion button Step 2 Click Change Head in the extended setup Step 3 Input the Print Head s Serial No Resistance and cl...

Страница 94: ...r 2 Remove the ribbon cartridge first and release the screw hold the head with one hand and remove it Figure 95 Printer head disassemble 3 After separate head disconnect print head wire carefully Caution Print Head is possible to HOT Step 2 Installing the new printer head 1 Connect new printer head to the Print Head Wire 2 hang the Head and tighten the screws ...

Страница 95: ...ds or bad cards Change the cards You can use only ISO CR 80 card 54mm x 86mm Card thickness control lever is set improperly Regulate the card thickness control lever to fit the current card thickness Bad card array Array the cards again and put them on input hopper as section 2 2 in this manual Cards have static and moisture Remove the moisture or static 2 Card Transfer Error occurs when the ribbo...

Страница 96: ...this problem occurred frequently check the below things Non standard cards or bad cards Change the cards You can use only ISO CR 80 card 54mm x 86mm Retransfer temperature setting does not match the card Adjust retransfer temperature use CardPrinterConfig Wrong printing position setting Please contact the local supplier When operating temperature and humidity is out of the acceptable operating lim...

Страница 97: ...ted with the dust and dirt Check the retransfer head If there is much dust sperate head and need cleaning For detail please contact the place of purchase The cleaning roller is contaminated with the dust and dirt Check the cleaning roller If there is much dust change the cleaning roller to the new one Much dust in the printer Clean the inside of the printer with the cleaning kit 2 Not printed hori...

Страница 98: ...ge is not partially transferred to the card Front end of card The card surface is uneven or contaminated with the dust and dirt After checking the card change it to another card Retransfer temperature setting doesn t match the card Raise the retransfer temperature to use CardPrinterConfig Retransfer start condition setting doesn t match the card Change Retransfer start condition setting to use Car...

Страница 99: ...ard card change the card Retransfer setting doesn t match the card Change Retransfer condition setting to use CardPrinterConfig Feeding printer roller contaminated with the dust and dirt Clean roller with Cleaning kit as section 6 1 Worn out printer Please contact the local supplier 7 Fail side retransfer due to insufficient Overcoat while retransfer Non standard card change the card The card side...

Страница 100: ... with the dust and dirt Clean the rollers with the cleaning kit Worn out printer Please contact the local supplier 9 Unplanned color print Film is not aligned Check the film cartridge s algin The transfer roller or printing roller is contaminated with the dust and dirt Clean the rollers with the cleaning kit Worn out printer Please contact the local supplier Figure 105 Printing quality trouble 9 F...

Страница 101: ...Ribbon snapped during printing Open the printer top cover remove the ribbon cartridge reconnect the snapped ribbon and install it to the printer Please review the following cause Non standard cards or bad cards Change the cards Too high or low setting of the color density Please contact the local supplier The color density default of your printer needs to be changed 2 LCD display Ribbon Not Found ...

Страница 102: ... is disconnected or the connection is bad Check the cable s connection between PC and the printer If not good make the USB cable connection again Bad USB cable Change the USB cable The printing is operated with another printer driver Select the correct SMART printer driver again Wrong USB port setting of the printer driver Check the port setting of the printer driver and change the port setting No...

Страница 103: ...put Hopper 100 Cards Error Card Bin 25 Cards System Memory 64MB RAM Display LCD Control Panel 4 Buttons Supported Platforms MS Windows 7 8 10 11 Mac OS Linux Communication USB Ethernet Power Supply 100 240V 50 60Hz 2 5A Temp Humidity 15 35 35 70 Dimensions Millimeter WxLxH 165 x 390 x 210 165 x 498 x 210 Inch WxLxH 6 5 x 15 4 x 8 3 6 5 x 19 6 x 8 3 Weight Kg Lbs 4 5 10 5 2 11 5 Encoding Options Ma...

Страница 104: ...104 제품 사양 및 인증 항목 내용 주파수범위 13 56 변조방식 ASK 전파형식 A1D 채널 2 CH 출력 10 M의 거리에서 47 544 M이하 기자재 명칭 모델명 RFID용 무선기기 13 56MHz 주파수 대역 SMART 81 인증번호 R R IAS SMART 81 인증 받은 자의 상호 아이디피 주 제조년월일 제조자 제조국가 아이디피 주 한국 ...

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